Tom Bird Email & Phone Number

England, United Kingdom

London, England, United Kingdom

Epsom, England, United Kingdom

I efficiently undertake the administration of Mortgage and Savings Accounts and communicate directly with the customers via telephone and email. My day-to-day tasks include the registration and administration of deceased customers, Powers of Attorney, and other third-party authorities, as well as daily BACS payment fraud checking, amongst other aspects of the registration process. I complete vigorous and thorough testing of interest rate change communications and annual statement summaries. I rely on my attention to detail when completing centrally managed reports on a daily basis, ensuring that I follow Anti-Money Laundering protocols. I also provide support to other departments such as the Service Teams, Marketing, and Branch.I am also a member of the CSR committee and work directly with the society's partnered charities - organising volunteering experiences for staff as well as raising awareness of collection and donation opportunities. Most notably, I have overseen a Christmas Gift Collection in partnership with Age Concern.

Leatherhead, England, United Kingdom

I was responsible for all written contact with customers, ranging from answering general queries to data requests. I was also the first point of contact for customer complaints. I acted as a point of contact for ingenie's partners for all customer-related queries.I monitored causes of complaints, identifying and highlighting new trends as well as thinking of methods and processes that could be implemented to reduce them in the future. I summarised this data, along with other findings, into reports for review and presented them to my manager and COO. In this role, I further enhanced my knowledge and proficiency in MS Office software.

Cardiff, Wales, United Kingdom

I was the first point of contact for over 1,000 students and staff and used my problem-solving skills to resolve any issues that they were facing; face-to-face, via email and telephone. Using advanced administrative skills, I formatted exam papers, processed and published important assessment results, and organised online course content. I also took meeting minutes and used my written communication skills to write up subsequent reports.I sensitively handled confidential information. Temporary work has enhanced my ability as a quick learner. It has also increased my ability to work to high levels of accuracy as well as my analytical skills.

Cardiff, Wales, United Kingdom

In this role, I worked hard to clear a mass backlog of work that had built up due to the coronavirus outbreak. Some of my responsibilities included: - Taking probate application fees and inputting new application information onto the database- Worked tirelessly to clear a file backlog of 1,000s of files- Oversaw the matching returns - which required problem-solving skills and great attention to detail when dealing with incoming correspondence- Handled very sensitive information

Cardiff, Wales, United Kingdom

I worked in Cardiff University Business School's Postgraduate Hub as an administrator, responsible for maintaining multiple programmes. In this role, I:- Resolved staff and student queries via email, face-to-face, and through Skype during a student-staff panel- Managed assessment and exams - formatting assessment papers, compiling and distributing vast mark sheets- Took minutes during heads of department meetings- Maintained and updated student records

Cardiff, Wales, United Kingdom

During this role, working as an Administrator in the School of History, Archaeology and Religion (SHARE), I:- Oversaw the return of Postgraduate dissertations- Set up and monitored Turnitin portals using Learnig Central, chasing up students that failed to submit via email. - Took minutes in staff and student rep meetings

Cardiff, Wales, United Kingdom

During this role, working within the University's student support centre, I was responsible for:- Data Entry using bespoke software- Calling students on the phone and sending emails to book them into their counselling appointments- Considering new, more innovative ways of working within the department

Cardiff, United Kingdom

- Regularly handled large amounts of cash in-shop and when banking- Lone working - Opening and closing the shop, and spending long periods of time on my own- Situational Awareness - Mystery shoppers, self-excluded customers, underage customers etc.- Multitasked and organised my time to meet the needs of customers and ensure the shop met operating standards- Verbal communication - built a rapport with regular customers to ensure continues business

Chepstow, Wales, United Kingdom

I worked with the company's founder to develop my understanding of social media management, social media marketing, and digital marketing. During this time, I:- Planned and implemented the posting schedule on all social media channels for @BlackwellRum- Completed social media audits and stats reports- Developed my understanding of SEO and Google Adwords- Organically increased the reach of the social media accounts I was responsible for

Cardiff, United Kingdom

- Regularly handled large amounts of cash. City centre location meant that business surged on event-days- Lone working - Opening and closing the shop, and spending long periods of time on my own- Situational Awareness - Mystery shoppers, self-excluded customers, underage customers etc.- Multitasked and organised my time to meet the needs of customers and ensure the shop met operating standards- Verbal communication - built a rapport with regular customers- Trained new members of staff

Epsom, England, United Kingdom

- Regularly handled large amounts of cash- Lone working - Opening and closing the shop- Situational Awareness - Mystery shoppers, self-excluded customers, underage customers etc.- Multitasked and organised my time to meet the needs of customers and ensure the shop met operating standards- Verbal communication - built a rapport with regular customers

Bachelor Of Arts - Ba (Hons)

Education record

A-Levels