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Tom Blackmon is listed as Team Manager at Apple based in Spokane-Coeur d'Alene Area, United States, United States. AeroLeads shows a work email signal at geeksquad.com and a matched LinkedIn profile for Tom Blackmon.
Tom Blackmon previously worked as Territory Field and Remote Services Manager at Geek Squad and District Field Services Manager at Geek Squad. Tom Blackmon holds Computer Engineering, Cum Laude With A 3.81 Gpa from Coleman College.
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Business leader and senior manager with 15 years of business strategy, team development, finance, planning, and analysis experience. Strong knowledge of the technical support and customer service industries. Proven execution of business initiatives with a focus on driving value, creating sustaining partnerships, identifying opportunities, strategic planning, and improving overall performance.
Listed skills include Networking, Leadership, Team Leadership, Customer Service, and 30 others.
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Western United States, Alaska And Hawaii
Supported all Geek Squad online support and field operations along the West Coast Alaska and HawaiiManaged team of 7 salaried managers and indirectly 130+ client facing AgentsAchieved top 100 in Company in employee engagement in FY'15. 92% Engagement and 91% participationDelivered top 3 client satisfaction 92% covering both online and field.
Eastern Washington, Northern Idaho, Montana
April 2010 – August 2012 (2 years 5 months)Pacific NorthwestManaged Team of 21 Field Home Theater Installers to peak efficiency through routing, analysis and motivation in a fast paced and dynamic environment. Increased employee engagement to 85%, new high for the areaRecognized as the top Customer Satisfaction team 2 straight yearsAchieved a 65%.
Spokane, Washington Area
Provided Server, Workstation and Network support for 50+ clients on both Windows and Apple platformsSubject matter expert for wireless technology and deploymentSupported clients via remote connections using the Kaseya system
Greater Los Angeles Area
Recognized as top Field Manager 3 straight years, 2006-2009 Moved client satisfaction up by 400+ basis points during my tenureManaged a team of 27 installers and 12 stores to peak efficiency through routing, analysis and motivation in a fast paced and dynamic environment. Exceeded monthly P&L budget forecast ensure a profitable return
Glendale, California
Managed Technical Support Department of 11 peopleTeam achieved 89% favorable customer satisfaction rating, highest ever achieved in this department Increased overall efficiency by 8% year over year
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Tom Blackmon is listed as Team Manager at Apple.
AeroLeads has found 1 work email signal at @geeksquad.com for Tom Blackmon.
Tom Blackmon is based in Spokane-Coeur d'Alene Area, United States, United States.
Tom Blackmon has worked for Geek Squad, Cycrest Systems, Best Buy, and Panda Security.
You can use AeroLeads to view verified contact signals for Tom Blackmon, including work email, phone, and LinkedIn data when available.
Tom Blackmon holds Computer Engineering, Cum Laude With A 3.81 Gpa from Coleman College.
Tom Blackmon is listed with skills including Networking, Leadership, Team Leadership, Customer Service, Management, Customer Satisfaction, Team Building, and Microsoft Office.
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