Tom Blackmon Email & Phone Number

Western United States, Alaska And Hawaii

Supported all Geek Squad online support and field operations along the West Coast Alaska and HawaiiManaged team of 7 salaried managers and indirectly 130+ client facing AgentsAchieved top 100 in Company in employee engagement in FY'15. 92% Engagement and 91% participationDelivered top 3 client satisfaction 92% covering both online and field clientsDelivered top 3 utilization (efficiency) at 104% covering both online and field clientsIncreased overall utilization by 11% year over year

Eastern Washington, Northern Idaho, Montana

April 2010 – August 2012 (2 years 5 months)Pacific NorthwestManaged Team of 21 Field Home Theater Installers to peak efficiency through routing, analysis and motivation in a fast paced and dynamic environment. Increased employee engagement to 85%, new high for the areaRecognized as the top Customer Satisfaction team 2 straight yearsAchieved a 65% utilization rate, Record high for this marketFirst team in market to have all installers trained in networking for smart home support and data streaming Was subject matter area expert for leaders throughout the Pacific Northwest Market Area

Spokane, Washington Area

Provided Server, Workstation and Network support for 50+ clients on both Windows and Apple platformsSubject matter expert for wireless technology and deploymentSupported clients via remote connections using the Kaseya system

Greater Los Angeles Area

Recognized as top Field Manager 3 straight years, 2006-2009 Moved client satisfaction up by 400+ basis points during my tenureManaged a team of 27 installers and 12 stores to peak efficiency through routing, analysis and motivation in a fast paced and dynamic environment. Exceeded monthly P&L budget forecast ensure a profitable return

Glendale, California

Managed Technical Support Department of 11 peopleTeam achieved 89% favorable customer satisfaction rating, highest ever achieved in this department Increased overall efficiency by 8% year over year

Computer Engineering, Cum Laude With A 3.81 Gpa

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