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@americanexpress.com
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1 phone found area 212
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Thomas Bodley is listed as Customer Experience & Financial Service Operations Specialist based in Eugene, Oregon, United States. AeroLeads shows a work email signal at americanexpress.com, phone signal with area code 212, and a matched LinkedIn profile for Thomas Bodley.
Thomas Bodley previously worked as Customer Experience Director at American Express and Director at International Student Conferences, Inc.. Thomas Bodley holds Ms, Asian Studies - Japan from Yale University.
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Retired from American Express, with a specialty in customer experience and credit card operations.
Listed skills include Call Center, Customer Experience, Program Management, Change Management, and 30 others.
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Singapore
Advised partner banks in the global network services part of American Express in the Japan Asia Pacific region on best practices in serving premium customers in their credit card operations
Active member of board of directors of the non-profit International Student Conferences (ISC)
I advised firms on how to provide premium service to customers in the personal financial services industry, with special emphasis on Japan
-Responsible for teams providing customer service for Japanese customers in card business-Teams included new accounts, authorizations, credit, collections, fraud, telephone service, project management-Strong focus on quality of service for premium customers-Responsible for US$33mm operating budget
Sydney
Led team of 6 project managers conducting credit operations projects and providing process expertise, from regional headquarters in Sydney, Australia for credit operations teams in 11 Asian markets, with multi-million dollar credit portfolio.
Tokyo, Japan
Led team of 12 quality and customer research specialists supporting card business, in midst of downsizing and centralization, and reduced team to 1 position (eliminating my own position).
Kuala Lumpur, Malaysia
Director of Asian regional project team to manage 2-stage project—1) regional configuration for new card statement printing process; and 2) installation of new statement printing system.
Kuala Lumpur, Malaysia
Led all aspects of customer service operations for card business in Kuala Lumpur (including authorizations, credit, new accounts, telephone service, and point-of-sale terminals), with team of 6 direct reports in market with a volatile credit history.
Activities and Societies: Japan American Student ConferenceConcentrated on the history, economics, and language of Japan.
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Thomas Bodley is listed as Customer Experience & Financial Service Operations Specialist.
AeroLeads has found 1 work email signal at @americanexpress.com for Thomas Bodley.
AeroLeads has found 1 phone signal(s) with area code 212 for Thomas Bodley.
Thomas Bodley is based in Eugene, Oregon, United States.
Thomas Bodley has worked for American Express, International Student Conferences, Inc., Tom Bodley Consulting Llc, and American Express - Japan.
You can use AeroLeads to view verified contact signals for Thomas Bodley, including work email, phone, and LinkedIn data when available.
Thomas Bodley holds Ms, Asian Studies - Japan from Yale University.
Thomas Bodley is listed with skills including Call Center, Customer Experience, Program Management, Change Management, Leadership, Credit Cards, Business Process Improvement, and Vendor Management.
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