Visionary CTO, CPO, CIO with a proven track record of success in increasing revenues and innovating customer experiences through disruptive strategy and seamless implementation of advanced technology, while maintaining high levels of service, and driving growth in challenging environments. As the Chief Product Officer, VP, member of the executive team, and officer for Lifetouch, I led the technology and product strategy for the 400-person global, full-service technology organization, including technology architecture, Agile application development, data management, cloud and SaaS infrastructure. Led the modernization and customer-focused redesign of the Lifetouch experience.Ensuring seamless integration of the M&A activity and integration with Shutterfly, as the Lead Technology Executive, I led the technology integration efforts included Shutterfly’s digital photo platform resulting in significantly increasing customer acquisition and overall revenue for both companies.Previously, I created and led the Customer Experience Practice at Solutia Consulting. We were retained by numerous national retailers and multi-location banking clients to design the customer value proposition and customer experience for new technologies and service.Expert in leading massive change and business transformation, driving digital transformation projects, identifying and developing opportunities to fully exploit competitive advantage, leading product development, and improving enterprise operations for director to customer-facing, BtoC legacy, private equity and early-stage companies. My transformation approach consists of two key tenets: 1) understanding the problem from the customer’s perspective and 2) building trust with individuals through transparency in communication and partnership. I am adept at building that trust all through the organization, regardless of executive or front-line worker and quickly becomes a trusted advisor for leadership. I am able to sell the benefits to the organization, but just as importantly how each individual will benefit. This leadership ability allows me to facilitate the transformation with minimal attrition and build strong Product advocates.Early in my career, I created the first remote service and repair system for thousands of IBM clients. I worked with the team that developed "Overnight Depot Repair". This became the gold standard for service in the computer repair industry. Today, I leverage this experience, understanding the importance of convenience and seamless experiences for customers in every technology solution.