Developed and delivered end-to-end enablement strategy and development program for GTM (Go-to-Market) Revenue team (Sales, Sales Development, SE) and Customer Success team (CSM, Renewals).Built a high capability team of Sales Enablement and Systems Administration professionals to support Sales Enablement efforts.Established Revenue Enablement platform:- Vendor interviews, demos, down-selection- Negotiation and contracts- Implementation- Policies, procedures, and governance models- Rollout, team enablement, and adoption- Ongoing content curation and administrationForged deep cross-functional relationships with Sales, Marketing, Product Management, Development, and Legal leadership and teams to align on global enablement strategies.Partnered with CEO and BU GM to develop and deliver mixed modality Sales Pitch Delivery certification program.Partnered with Head of Global Partner Program to design, develop, and deliver partner enablement yearly certification program.Transformed Sales Enablement organization from "order takers" to "consulting partners" with key stakeholders.Rebuilt ad hoc Sales Onboarding program to formal flipped-classroom onboarding readiness and certification program.Leveraged data to analyze and optimize effectiveness of enablement programs.Organized, co-developed, and facilitated annual virtual sales kickoff meetings.Implemented agile curriculum development process.Designed microlearning development program.

Established a multi-year training and enablement roadmap focused on building new programs and enhancing established programs.Established analytic infrastructure to measure impact and ROI of learning programs.Partnered with CEO and Director of Mental Performance to develop ReliaQuest Leadership Academy.Transformed the instructional design process from waterfall to agile, creating an instructional design process that is aligned to stakeholder needs/requirements and able to quickly adapt to the needs of the business.Led massive restructuring of the corporate onboarding, sales onboarding and enablement, and technical (Security Operations) onboarding and enablement programs. Led overhaul of customer training program, including registration, delivery platform, and content. Developed and enhanced learning paths to increase team member knowledge and capabilities, and provide growth within the organization.Developed and implemented digital badging program across five key business areas.Implemented automation and AI to streamline manual workflows and processes.Provided consultative feedback support to leaders and SMEs developing departmental enablement content.

Responsible for digital transformation technical training and enablement collateral across the entire product and solution portfolioTransformed curriculum development processes from waterfall to full agile developmentImplemented development of micro-content to drive single-source / reusable contentDeveloped free-to-fee strategy to drive student consumption of paid training offeringsPartnered with CFO to develop training development and delivery financial models to determine gross margin on all training offerings

Define, own, and govern:• Global training delivery standards, processes, policies• Development of new delivery approaches (methods and modalities)• Training delivery systems• Training Quality of Service• Trainer development• Custom training SOW, pricing, deliveryDevelop and deliver digital learning strategyPlan, implement, and measure large-scale, multi-year, inter-departmental training initiativesResponsible for Technical Enablement of Forcepoint Technical Support, Professional Services, Sales Engineers, as well as Forcepoint partners and customers world-wideResponsible for global Authorized Training Partner (ATP) programDesign, develop and implement role-based sales and technical enablement programsDefine training program roadmaps, course release schedules, training delivery schedules, resource allocation and utilization, overall project plans/outcomesImplement Instructional Systems Design techniques and proceduresHire, develop, and manage team of 16 globally dispersed, multi-national, multi-cultural Courseware Developers, Technical Trainers, Training Project Managers and Training AdministratorsCreate strong global relationships with Executive staff, Business Unit Leaders, Department VPs, Product Management/Marketing, Professional Services, Technical Support and Sales Engineering world-wideDevelop and deliver Global Training Quarterly Business Review (QBR) metrics for training business growth, revenue, resource utilization, and training quality

Planned and implemented multi-year training initiativesDesigned and implemented role-based curriculums and certification pathsDesigned and implemented Global Authorized Training Center ProgramImplemented standard Instructional Systems Design techniques and proceduresManaged team of 10 globally dispersed, multi-national, multi-cultural Technical Writers and TrainersManaged team of 12 vendors, including vendor relationships, project timelines, deliverables and budgetsCreated close working relationship with Sales, Sales Engineering and Technical Support department executives in multiple regionsAbility to get cross-functional buy-in on educational plans globally

Delivered end-user and reseller technical training on Trend Micro software productsDelivered Train-the-Trainer (TtT) courses to Authorized Training PartnersDeveloped courseware for over 20 technical coursesCreated distanced learning versions of existing courseware and delivered the over the internetManaged team of four trainers/curriculum developersPerformed needs analysis and post-training assessments

Developed and delivered A+, Network+ and Windows 2000 MCP curriculumStudents achieved 94% pass rate on certification examsSetup and configured classroom lab environment

Developed and delivered Windows 2000 MCSE curriculumStudents achieved 92% pass rate on MCSE examsSetup and configured classroom lab environment

Implemented security and antivirus measuresFirewall and VPN managementServer and data security/encryptionConstant network analysis with network and protocol analyzersManagement of intrusion detection systems

Delivered Windows NT 4/2000 MCSE Bootcamps with an average of a 90% certification rateDelivered instructor-led training in Windows 2000 MCP (Professional, Server and xP), NT 4.0 MCP, CCNA, A+Developed curriculum for Windows 2000 MCSE Bootcamp, Windows 2000 MCP (Professional, Server and XP), NT 4.0 MCP, A+Hired, coordinated and tracked trainersbuilt and configured computers for classroom instructionPerformed classroom installation and network configuration for all classes

Decrypt database structure and extract confidential informationConvert client databases to Dentrix databasecreated and utilized macros for database extractionEncrypted confidential customer data

Created Sears University which lead to the facilitation of more than 30 classes, taught to over 2000 employeesDeveloped and implemented departmental policies, procedures and monthly budgetsSupervised creation and facilitation of classes by 18 trainersImplemented and maintained the training records database