Tom Broome Email & Phone Number

London, Gb

Chicago, Il, Us

project44 is the world’s leading advanced visibility platform for shippers and third-party logistics firms. Late stage SaaS scale-up last valued at $2.7B.As VP of Customer Success for EMEA & APAC, I am accountable for gross and net retention, adoption, engagement and advocacy for a $55M book of business across 24 countries. Responsible for executing a scaled operating rhythm, segmentation, driving down time to live and developing the team to consistently deliver top-tier performance. Accomplishments:◼ Increased gross retention by 18PP in under 12 months by implementing a rigorous operating rhythm, data-driven risk management, and a focus on value-centered customer journeys◼ Managed book of business growth from $10m to $55M, whilst increasing CS productivity by 60%◼ Reduced the median time to value from 155 to 105 days by enforcing high deployment standards and partnering with the Product team to simplify integration◼ Consistently delivered outstanding customer experiences, helping us earn the title of G2’s #1 Global Leader in supply chain visibility for 10 consecutive quarters

Chicago, Il, Us

Chicago, Il, Us

As Director of Customer Success in Europe, I was responsible for gross and net dollar retention. Built the go-to-market post sale motion and Customer Success operations from the ground up.Accomplishments:◼ Increased gross retention by 5PP year-over-year within 12 months, becoming the top-performing region in the company by elevating the team and deepening relationships with our customers◼ Grew the team from 5 to 12 people with 0% attrition, sponsoring 3 well-deserved promotions along the way◼ Increased ARR per CSM by 40% by leading the integration of 2 acquisitions, launching a segmentation program, and scaling customer success engagement and reporting◼ Partnered with Product and Engineering to launch a global Subject Matter Expert (SME) program, which enhanced the knowledge of 60 CSMs and reduced engineering requests by 20%

(ClearMetal was acquired by project44 in May of 2021.)First ClearMetal employee in Europe, leading both Pre-sales and Customer Success.Delivered 3X new business revenue growth and 130% net retention.

Lehi, Utah, Us

Managed a team of Engagement Leaders and Consultants that deployed Elementum’s Supply Chain solutions. Scaled Elementum’s Customer Success practice by 3x through instilling best practices in solution design, deployment and change management. Led Customer Success product prioritisation.

Lehi, Utah, Us

Responsible for delivering adoption and value for Fortune 500 enterprise customers. Achieved 150% net retention rate for portfolio.

New York, Ny, Us

JOOR is the world's leading B2B marketplace connecting retailers and brands. I led the Retail Implementation team, accountable for end-to-end onboarding, renewals and upsells.

Worldwide, Oo

• Led large implementation teams during the early days of supply chain cloud solutions• Alongside project delivery, responsible for business development and building C-level relationships

Worldwide, Oo

• Awarded on Deloitte’s Strategy & Operations Fast Track, selected as a top 5% Consultant worldwide• Led supply chain technology implementations in consumer, retail and manufacturing industries

Worldwide, Oo

Built many, many decks, creating a lifelong skill

London, England, Gb

At Towers, I learnt an enormous amount about the fundamentals of VC funding and its criticality to power disruptive tech.

As a market researcher, I learnt how to critically evaluate technology products and solutions for B2B brands.

Chartered Institute Of Management Accountants

Bsc Hons, Psychology