Thomas Caddoo Email & Phone Number

Winston-Salem, Nc, Us

Deliver insight on PSA solutions and MSP business overall. Execute ConnectWise Manage and ConnectWise Automate to provide managed services to new MSP customers. Lead day-to-day environment for small business, including Active Directory administration, M365 Administration, and Exchange Online Administration. Support senior leadership to drive digital transformation initiatives within firm. Supervise infrastructure teams to upgrade reinsurance system, meet commitments for building out virtualized server infrastructure, storage, and Application Virtualization technologies. Coordinate with senior management to drive decisions, adopt automated solution, and perform privileged access review activities for SOX applications. Provide regular updates to senior leadership on the progress of the project.Noted Accomplishments:• Reduced project risks to achieve business objectives.• Optimized vulnerability management processes and execution runbooks.• Launched a new managed service provider (MSP) business by acting as vital member of top-performing team.• Minimized obstacles, delivered project on time, achieved critical business goals by formulating effective strategies.

Denver, Nc, Us

Founder and president of Swift Start Consulting. We are a North Carolina based consulting firm specializing in providing business and technology consulting services to small and medium sized businesses located primarily in the Southeastern United States.

Responsible for service management, systems engineering and platform architecture for a technology service provider. We focus on a security first approach for our small and medium business customers deploying best of breed security and systems monitoring solutions. We pride ourselves on providing world class service to our clients and partnering with them to contribute to their long term success.

Hickory, North Carolina, Us

Led sales operations and ensure high quality deliverables for customers in collaboration with President and Sales Director. Steered all facets involved in IT management, software development, quality assurance, technical support, and operational process execution. Deployed agile software development approaches for in-house software development teams. Transformed and implemented internal systems to a cloud environment, as well as spearhead transition of corporate email to hosted MS exchange environment. Supervised project team to achieve set performance targets. Coordinated with President and Director of Sales to drive improvements in internal financial reporting and management. Delivered exceptional transparency of operational and financial metrics by developing operational and financial dashboards.Noted Accomplishments:• Transitioned software to C# code base by utilizing agile software development methodologies.• Embedded maintenance program for newly developed software to drive development of software package.• Executed effective plans to improve organizational core products, such as TABopts, TABopts reporting, and LABopts.• Oversaw adoption and conversion from home-grown accounting package to QuickBooks Desktop to manage day-to-day financial and business operations.

San Jose, Ca, Us

In this role I partner with the Cisco Client Director of one of Cisco's largest financial services customers to act as a trusted advisor to the customer's leadership team. The primary responsibility I have is to demonstrate the business value of Cisco solutions and architectures by aligning opportunities with a 3-5 year architectural vision.

San Jose, Ca, Us

Working alongside Industry Practice Advisors and Business Solution Advisors I am responsible for the alignment of Cisco architectures and solutions to address the business imperatives of Cisco's financial services customers. Working with 7 of the top 10 retail banks on Omnichannel solutions to drive a consistent customer experience across their various delivery channels.

Adaptivity helps companies build out Real Time Infrastructure through a deliberate approach to model a Service Oriented IT Data Center which will be the foundation to developing a scalable on demand Infrastructure that cuts costs, saves energy, floor space, optimize staff usage and significantly increases performance and agility.As Chief Architect of Enterprise Systems Management, I am responsible for the development of application performance management and metering solutions that meet the needs of our clients' real time infrastructures. These solutions help transform traditional monitoring solutions into a monitoring service infrastructure which allows clients to create self-healing, self-configuring, and self-optimizing IT Services.

San Francisco, California, Us

Responsible for managing a team that is responsible for the development of next generation solutions for application modeling and business service management solutions. These solutions enable our business partners to gain an understanding of the current availability and performance of their business applications, how those applications are tied back to critical business functions and revenue streams.

San Francisco, California, Us

Primary responsibility for developing new, next generation monitoring technologies for Wachovia's Corporate & Investment Bank. Utilizing solutions such as Symantec i3, Optier Core First, and Tideway Foundation to monitor and manage the distributed and utility computing infrastrucutre.

San Francisco, California, Us

Led the modernization of the monitoring solution for Wachovia's online banking platform modernization project.

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Direct high-visibility client projects, developing implementation strategies and process architecture, while leading technology re-engineering initiatives. Carry full P&L project accountability. Manage and motivate a team of 14 consultants. • Prepare business cases for client server consolidations and server virtualization, presenting recommendations to senior client management. • Assist numerous clients in the deployment of next generation service assurance monitoring architectures, as well as network/business management systems applying the ITIL process framework.

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Responsible for managing 8-10 consultants based all around the United States. Ensured alignment of skill sets to client engagements. Also responsible for the quality of the engagement deliverables and managing project budgets. I consistently brought projects in on time and at or under budget with high client satisfaction.

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Responsible for scoping and delivery of client engagements from a business and technical perspective. Usually served as the chief engagement manager for projects and oversaw all aspects of project delivery. Heavy travel was involved with this role across the United States and Canada.

Presided over multi-year/$multi-million project engagements. Led the planning, design, delivery and budget control for client enterprise management solutions supporting the strategic outsourcing business. Remotely managed and mentored a team of 8 consultants on engagements of <6 months in duration. 85% travel U.S. Key Project Accomplishments:• Collaborated with senior management team on strategic initiatives within the enterprise management space.• Project complexity required knowledge of outsourced operations from asset purchase all the way to disposal.• Major contributor on the outsourcing operations team, maintaining 25,000+ seats under management that generated a $40 million annual revenue stream. • Helped close and then managed numerous network/systems outsourcing deals, all delivered on time and within budget. Maintained exemplary service levels, resulting in client retention and service expansion.

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Provided network and systems engineering for Vanstar's network operations center that supported Vanstar's outsourcing clients.

Co-hosted computer call in show on am radio station in Atlanta, GA. Was the primary talent and co-producer of the show. Answered questions from callers on a variety of technology topics. Scheduled guests on the show and made remote appearances from time to time.

Lead the ongoing development, procurement and provisioning of all corporate data & voice LAN/WAN services. Directed corporate IT staff of technical support and Helpdesk Analysts. Also managed all Telecom contracts and expenses. Key Project Accomplishments:• Successfully integrated IT infrastructure and staff from acquired companies into the existing enterprise without incurring any service disruption.• Lead architect in the ground-up design and administration of an enterprise frame relay WAN and supporting applications. Completed project on schedule despite intensive time-to-market pressure.

Co-hosted computer talk radio show on Atlanta, Georgia's 750AM WSB radio. Took calls from listeners and offered advice on computer issues and other technology related subjects. Filled in for drive time hosts on a sporadic basis.

Responsibilities included sales of home PC computers. Additional responsibilities included the build and repair of computers. I was also responsible for implementing a computerized inventory control system.

Master’S Degree, Master Of Science, Management And Leadership

Associates, Information Technology

Bachelor'S Degree, Business Administration

English Diploma