Tom Carrick Email & Phone Number

Raleigh, North Carolina, United States

• Collaborate with field sales teams to manage new and existing contract customer base by providing financial analysis and value propositions for the highest value to the customer and profitability for Merz.
• Develop reports and analysis for Sales Leadership of the customer contract base, showing KPI and profitability.

• Lead the development and implementation of strategic initiatives to increase efficiencies and revenues within the service organization.
• Represent US Customer Service Organization in Global Task forces involved with strategy development of global programs, processes and initiatives. Subject Mater Expert in service portfolio creation for new products and.

• Developed weekly and monthly forecast and held service revenue report outs. Handled month end close tasks, built service revenue budgets and five year long range planning and performed service profitability analysis.

Raleigh-Durham, North Carolina Area

• Managed Inside Service Sales team responsible for growing contracts revenue by 14%, to achieve $58M and attained above 90% renewal rate and 75% Warranty conversions.

Raleigh-Durham, North Carolina Area

• Corporate Account Manager for service contract sales to National Accounts, such as; LabCorp, Quest, Kaiser, Catholic Health Initiative, Food Safety Net, and American Red Cross. Solely responsible for $7M in total.
• 2014 Presidents Club Member – 1st Service Sales Presidents Club recipient.

• Developed and coordinated all aspects of the Service Portfolio including: designing and pricing Service Contracts, Service Level Descriptions, and Field Service Offerings; involving product development, promotions.

Franklin, MA

• Responsible for all service contract sales to key accounts in the Power Generation, Pulp & Paper industry, Hospitals, Universities, and First Responders for Air Quality Instruments Field Service Contracts, Warranty.
• Increased sales revenues from $250K in ’05 to $2.25M in ’08 by handling all inbound and outbound sales efforts. Attained above 90% renewal rate for Annual Preventive Maintenance contracts with key customer accounts..