Finding innovated ways to stretch a strategic team of engineers and make data-driven decisions that not only affect the company bottom-line but improve our user’s experience.

The sister company to SEOversite, and a division of, YellowTelescope, LLC, iScreamSocialMedia helps small businesses of all kinds improve online presence and generate more inquiries. We provide a turnkey solution for companies seeking beautifully designed, unique, cutting edge social media posts and paid social media advertising on a wide array of platforms—Facebook, Instagram, TikTok, Twitter, LinkedIn, and more. We have been named for the 3rd straight year in a row to INC5000's list of the fastest-growing privately held companies in the United States.

- Managed over 60 projects in 3 years simultaneously as both a Business Analyst & Product Manager across cross-functional development teams, including Business Intelligence, .NET, Data Analyst, Data Architecture, and Salesforce development teams- Owned product-centric analytical dashboards using Tableau & SQL Server for the Business Intelligence department that provided the executive team with crucial insights on performance metrics and customer engagement across the entire suite of UltiPro offerings- Developed business requirements, performed process modeling, test case design, and UAT for enterprise-wide .NET and Salesforce applications- Created stories for software development and BI projects in Jira using the Kanban methodology- Researched and created solutions for BI-related help-desk tickets reported using ServiceNow- Executed ad-hoc data analysis using Tableau, SQL Server, PowerPivot, and Salesforce to provide data to stakeholders and development teams

- Utilized Scrum methodology to develop and integrate proprietary software solutions for new and existing clients- Sourced and vetted key web services to automate essential business processes

- Managed implementation of new Human Resource and Payroll software- Partnered with the CIO to analyze accounting processes, resulting in a 67% reduction in month-end closing time

- Designed internal sourcing software and trained personnel for implementation- Achieved annual company savings by designing and implementing business process automation improvements to the proprietary credentialing and recruiting software platforms- Managed onshore and offshore software development and business process teams that utilized a hybrid Scrum Agile methodology to execute development projects for proprietary software products- Spearheaded the migration to Scrum methodology and the adoption of Jira for the entire software development team- Performed use case design, process modeling, business impact analysis, test plan design, UAT and scope refinement as part of software development life cycle- Collaborated with leadership all levels of management to identify business needs and customize proprietary Java-based software solutions

• Manage daily operations, sales, client billing, human resources and customer service departments• Implement first ever collection policy on past due and non-pay accounts• Collected over 70% of $16,000 of past due/non-pay accounts• Achieved 35% growth year over year in memberships