Responsible for leading all aspects of the Museum's Information Technology group including data analytics and business intelligence, web, development and application maintenance, infrastructure, audio visual and technical services, support, cyber security and privacy practices in support of the Museum's ongoing operations and digital transformation.

Provide board level leadership and support to the premeire organization for CIOs, information technology executives, leading IT consultants, academicians, and senior business executives in the Boston area.

Provide executive leadership of the premeire organization for CIOs, information technology executives, leading IT consultants, academicians, and senior business executives in the Boston area. With over 500 members, Boston SIM is the largest chapter of the national SIM organization (34 chapters). Find out more at http://www.bostonsim.org.

Advance the mission of the Boston Chapter of the Society for Information Management through a variety of programs for information technology executives, leading IT consultants, academicians, and senior business executives. Actively engage in Boston SIM community outreach efforts through a variety of partner nonprofit organizations.

Member of Museum leadership team responsible for providing executive leadership of IT strategy and operations across all business domains.Re-organized department and teams, including engineers previously embedded in business units, to form one unit responsible for all enterprise technologies. Established IT portfolio management function and reset department culture and image across the institution.Implemented ITIL to streamline support processes while enhancing customer service quality and response times and adopted Agile methodology and reconfigured web teams accordingly. Implemented IT portfolio management processes. Established IT strategic roadmap and completed high priority initiatives, including a complete re-architecture of web properties. Implemented infrastructure refresh of telecommunications, desktop, and network platforms.Converted member/donor CRM and ticketing systems onto a consolidated platform with ticketing system, completing the MFA’s largest ever systems implementation project. Separated systems and infrastructure to support the divestiture of the School of the Museum of Fine Arts after a 146 years operating as a single entity. Implemented new parking system, retail and ecommerce system, HRIS, and upgrades of financial system.

Teach a graduate course on interactive marketing in the Digital Media department. My course explores messaging in current and evolving media outlets, the possibilities and pitfalls of marketing in social media, web analytics, search engine marketing, search engine optimization and other aspects of the digital marketing mix.

Teach a graduate course on eMarketing - how the social media revolution has changed everything, and the strategies required for success in this new and still rapidly evolving business environment.

Set strategic direction and manage enterprise-wide technology initiatives, operations and budget ($800K) for all locations (Boston and 6 regional offices). Lead an agile and efficient, customer-focused IT service delivery and service support team of 4 that is responsive and flexible to its 200 corporate end users and many clients and partners.Integrated functions of different departments onto a single technology platform, resulting in streamlined business processes and improved data quality through the implementation of an industry-specific ERP system, AMS Sagitta Browser.Automated health plan enrollment process and enhanced data warehouse capabilities through deployment of Health Plan Management System and client portal, Zywave BrokerageBuilder. Consolidated financial systems by integrating with ERP system.Improved benchmarking and financial analysis capabilities through development of Business Intelligence dashboards and reporting systems.Increased cross-sell opportunities, sales funnel processing, and contact management capabilities through deployment of a CRM system, FrontRange Goldmine.Continuously improves service levels and business continuity posture through a broad range of process and infrastructure enhancements.

Advance the mission of the Boston Chapter of the Society for Information Management through a variety of programs for information technology executives, leading IT consultants, academicians, and senior business executives. Actively engage in Boston SIM community outreach efforts through a variety of partner nonprofit organizations.

Built team from scratch for startup that became the largest education site on the Internet. Hired, managed and mentored staff of 18 responsible for supporting 300 corporate users as well as all data centers. Articulated a vision of service excellence, responsiveness, flexibility; inspired the team to embrace and embody these principles.Built world class data centers from the ground up, with fully redundant networks, database clusters, and a large web server farm. Implemented two full-scale data center moves with zero interruption of service.Supported corporate users, voice and data networks, telephone, email, CRM and financial systems in all locations. Managed IT security and all processes and projects.

Directed technology consulting engagements from inception to completion for boutique consulting firm specializing in strategic IT management.Developed proposals, project plans and budgets. Led large scale migration projects, operational support teams and help desk services for clients such as State Street Bank, Hill & Barlow and Central Vermont Public Service.

Owned and operated technology outsourcing and consulting firm for financial services, accounting, legal industries.Worked with clients at the senior management level to define business needs, set IT strategies, and implement appropriate technology solutions.

Performed needs analyses, prepared proposals, and provided engineering and support of data network, email systems, and software development projects for the Environmental Protection Agency, US Navy, and the General Services Administration as part of global strategy and technology consulting firm. Earned promotion from Consultant to Senior Consultant in year one.