Technical Account Manager
Current
Jan 2022 - Present
AeroLeads people directory · profile
Tom Cavey Email & Phone Number
Technical Account Manager
at
VoIP Innovations, a Sangoma Company
1 work email found
@voipinnovations.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Account Manager
Location
Pittsburgh, Pennsylvania, United States
Company size
Who is Tom Cavey? Overview
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Quick answer
Tom Cavey is listed as Technical Account Manager at VoIP Innovations, a Sangoma Company, a with 44 employees, based in Pittsburgh, Pennsylvania, United States. AeroLeads shows a work email signal at voipinnovations.com and a matched LinkedIn profile for Tom Cavey.
Tom Cavey previously worked as Customer Success Manager at Voip Inn and Technical Support Program Coordinator at Voip Innovations. Tom Cavey holds Associate Degree, Information Technology from Pittsburgh Technical College.
Company email context
Email format at VoIP Innovations, a Sangoma Company
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*@voipinnovations.com
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AeroLeads found 1 current-domain work email signal for Tom Cavey. Compare company email patterns before reaching out.
Profile bio
About Tom Cavey
Tom Cavey is a Technical Account Manager at VoIP Innovations, a Sangoma Company. He possess expertise in technical support, troubleshooting, networking, customer service, wireless networking and 13 more skills. He is proficient in English.
Listed skills include Technical Support, Troubleshooting, Networking, Customer Service, and 14 others.
Current workplace
Tom Cavey's current company
Company context helps verify the profile and gives searchers a useful next step.
Voip Innovations, A Sangoma Company
7 roles
Tom Cavey work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Jul 2020 - Dec 2022
Technical Support Program Coordinator
Jun 2019 - Jul 2020
Technical Support Representative Iii
Jan 2017 - Jun 2019
Technical Support Supervisor
• Perform Technical Support duties along side co-workers including answering phones and handling tickets as this position requires hands on technical service support at all levels as needed• Provide ongoing training/guidance for day-to-day duties, resolution of tickets, and customer service issues either directly or by delegation• Oversee the Technical Support Coordinator and Technical Service Support Staff to ensure processes and procedures are operating at expected efficiencies • Assist the Operations Manager in the coordination and resolution of any service-related projects• Serve as a mentor to the Technical Support Coordinator by offering consistent feedback to facilitate developmental growth• Act as liaison with other departments on projects involving Development, Engineering, Administration, and Support as assigned by the Operations Manager• Respond to and resolve escalated trouble tickets daily; interact with customers, carriers and internal Engineering Staff to troubleshoot and further escalate technical issues as necessary• Assist Operations Manager with customer escalations by participating in follow up conference calls and/or email correspondence with customers as necessary• Hold Support Staff accountable to standards set forth for the department• In conjunction with the Operations Manager, ensure Quality of Service (QoS) for the Technical Support Department by being a source of accountability for the Technical Support Team• Assist on any (QoS) issues related to carrier performance by compiling necessary data as assigned by Operations Manager including but not limited to SQL database queries whether by delegation or direct involvement• Provide monthly feedback and annual reviews to Support Staff through the Work-With process• Assist Operations Manager in the hiring process for Support Staff
Mar 2015 - Jan 2017
Technical Support Representative Ii
Jan 2013 - Mar 2015
Technical Service Representative
Globalpops
• Answered Technical Support phone calls• Responded to support tickets• Performed troubleshooting network issues
Nov 2010 - Jan 2013
Team & coworkers
Colleagues at VoIP Innovations, a Sangoma Company
Other employees you can reach at voipinnovations.com. View company contacts for 44 employees →
AV
Aaron Vasquez
Colleague at Voip Innovations, A Sangoma CompanyGilbert, Arizona, United States
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GW
Greg Walther
Colleague at Voip Innovations, A Sangoma CompanyRochester, New York, United States
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KK
Kotari Krishna
Colleague at Voip Innovations, A Sangoma CompanyIndia
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TC
Tim Cantine
Colleague at Voip Innovations, A Sangoma CompanyGreater Pittsburgh Region, United States
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KM
Kristian Morris
Colleague at Voip Innovations, A Sangoma CompanyPhoenix, Arizona, United States
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JL
Jeff Love
Colleague at Voip Innovations, A Sangoma CompanyImperial, Pennsylvania, United States
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JL
Jacob Lynch
Colleague at Voip Innovations, A Sangoma CompanyPittsburgh, Pennsylvania, United States
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ZK
Zachary Kinney
Colleague at Voip Innovations, A Sangoma CompanyGettysburg, Pennsylvania, United States
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SS
Sally Stewart
Colleague at Voip Innovations, A Sangoma CompanyPittsburgh, Pennsylvania, United States
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VM
Victoria Mcnulty
Colleague at Voip Innovations, A Sangoma CompanyGreater Pittsburgh Region, United States
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Aaron Vasquez
Colleague at Voip Innovations, A Sangoma CompanyGilbert, Arizona, United States
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GW
Greg Walther
Colleague at Voip Innovations, A Sangoma CompanyRochester, New York, United States
View →
KK
Kotari Krishna
Colleague at Voip Innovations, A Sangoma CompanyIndia
View →
TC
Tim Cantine
Colleague at Voip Innovations, A Sangoma CompanyGreater Pittsburgh Region, United States
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KM
Kristian Morris
Colleague at Voip Innovations, A Sangoma CompanyPhoenix, Arizona, United States
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JL
Jeff Love
Colleague at Voip Innovations, A Sangoma CompanyImperial, Pennsylvania, United States
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JL
Jacob Lynch
Colleague at Voip Innovations, A Sangoma CompanyPittsburgh, Pennsylvania, United States
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ZK
Zachary Kinney
Colleague at Voip Innovations, A Sangoma CompanyGettysburg, Pennsylvania, United States
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SS
Sally Stewart
Colleague at Voip Innovations, A Sangoma CompanyPittsburgh, Pennsylvania, United States
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VM
Victoria Mcnulty
Colleague at Voip Innovations, A Sangoma CompanyGreater Pittsburgh Region, United States
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1 education record
Tom Cavey education
FAQ
Frequently asked questions about Tom Cavey
Quick answers generated from the profile data available on this page.
What company does Tom Cavey work for?
Tom Cavey works for VoIP Innovations, a Sangoma Company.
What is Tom Cavey's role at VoIP Innovations, a Sangoma Company?
Tom Cavey is listed as Technical Account Manager at VoIP Innovations, a Sangoma Company.
What is Tom Cavey's email address?
AeroLeads has found 1 work email signal at @voipinnovations.com for Tom Cavey at VoIP Innovations, a Sangoma Company.
Where is Tom Cavey based?
Tom Cavey is based in Pittsburgh, Pennsylvania, United States while working with VoIP Innovations, a Sangoma Company.
What companies has Tom Cavey worked for?
Tom Cavey has worked for Voip Innovations, A Sangoma Company, Voip Inn, Voip Innovations, and Globalpops.
Who are Tom Cavey's colleagues at VoIP Innovations, a Sangoma Company?
Tom Cavey's colleagues at VoIP Innovations, a Sangoma Company include Aaron Vasquez, Greg Walther, Kotari Krishna, Tim Cantine, and Kristian Morris.
How can I contact Tom Cavey?
You can use AeroLeads to view verified contact signals for Tom Cavey at VoIP Innovations, a Sangoma Company, including work email, phone, and LinkedIn data when available.
What schools did Tom Cavey attend?
Tom Cavey holds Associate Degree, Information Technology from Pittsburgh Technical College.
What skills is Tom Cavey known for?
Tom Cavey is listed with skills including Technical Support, Troubleshooting, Networking, Customer Service, Wireless Networking, Voice Over Ip, Call Centers, and Customer Satisfaction.
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