Tom Chentnik Email & Phone Number

Roanoke, Tx, Us

Active hands-on operating role ensuring the scheduling, standard cost, GTM processes, layout, bottleneck removals, people management – all drive to measurable changes in KPIs on indirect cost, MLRSO, quality, turn time, etc.

A Target Condition in lean manufacturing terminology is characterized by:1) reaching a desired level of performance in2) a process which has been defined and documented3) by a specified date. We apply the concept more broadly. What sustainable business outcome are you wanting to achieve? That becomes your target condition.Every engagement of ours is designed to only be considered done and successful if you have reached your target condition.We have decades of experience solving thorny and large scale problems both from within companies ranging from Fortune Top 10 to pre-revenue startups and as external consultants.You want a consultant who wont just tell you what needs to be done (usually based on your own team's ideas). You want a consultant who will help you achieve your target condition and make sure it sticks!

Silicon Valley, California, Us

Led the establishment of a transformation office for a major digitally native and publicly traded luxury consumer goods manufacturer. Began by restructuring of the PMO to become an Enterprise PMO and federated model for project management. Stood up necessary enabling technologies and budgeting/planning processes and began driving, supporting, and/or tracking the company's core initiatives through waterfall, agile, and hybrid OGSP and OKR methodologies.

The client is a national non-profit home health agency with 375+ locations in 23 states and roughly 30,000 caregivers. Helped my client navigate the pandemic PPE supply chain challenges while also helping them to evolve their supply chain function. • Ensured appropriate linkage between demand forecasting and targeted supply volume purchases • Secured enough PPE to resume daily visit volumes at forecasted levels • Ensured PPE supply continuity through the expected end of the pandemic • Expanded client supply chain to prevent future disruption • Optimized supply economics • Optimized logistical distribution of PPE • Layed the foundation for an enhanced supply chain function post pandemic • Ensured program and communication were executed in in culturally consistent manner

Ottawa, Ontario, Ca

Rebuilt an ailing implementations practice into a scalable, sustainably profitable, customer-obsessed, and optimizing organization capable of generating $20MM/yr in services and license revenues.Transformed the Professional Services by: - Sterilizing revenue recognition and project management (including creation of a PMO). - Organizing by function (vs product) and standardizing the work of each function. - Optimizing through establishment of a standardized, modern implementations approach across all product lines with industry best practices for requirements traceability, devops, and installed a hybrid agile/waterfall rhythm for tying it all together without losing sight of our customers.

Dallas, Texas, Us

- Led the Service Management, Customer Onboarding & Implementations, and Revenue Cycle for this rapidly growing startup 340B Administrative services provider.- Drove the evolution of teams, core processes, and individuals' domain knowledge in each functional area to ensure that PSG340B stayed true to what its reputation was built on, which is partnership and a highly flexible product, and outstanding service.- Budgeted, tracked performance, and forecasted revenues for over 1600 distinct pharmacy network relationships that produced roughly $14MM in 2016 revenue.

Irving, Tx, Us

- Full operational accountability for 24 provider division containing GI, Cardiology, Medical Oncology, Rheumatology, Endocrinology, Pain management, and Allergy service lines.- Improved health system drug and supply margin from a negative to better than 10% through analysis and cleanup of procurement, inventory management, utilization, administration, and billing. Annualized bottom line impact of $800k to $1MM.- Drove strategy and tactical execution through a dyad partnership with division medical director.- P&L responsibility for roughly $25MM in revenues and a similar amount of expense.

Irving, Texas, Us

Began with US Oncology, which was acquired by McKesson in 2011..- Operational excellence program champion for a contiguous 1000+ physician, 450+ site, 32 group practice national multi-specialty ambulatory care Network.- Led the internal operations consultancy for McKesson / US Oncology supporting its member practices.- Developed and executed a strategic plan and realignment of our service line that resulted in improved customer loyalty (measured through Net Promoter Score) and financial performance.- Responsible for the ongoing evolution of a 6 yr. old LSS program and culture that has trained 450+ yellow belts, 200+ green belts (113 certified), and has anywhere from 10-20 Black or Master Black Belts at any given time.- Drive / support creation of >$20MM in financial impact for our business each fiscal year.

Irving, Texas, Us

Placed in role due to deep process knowledge, technology acumen, and ability to drive large-scale change.- Responsible for development and delivery of an enabling technology platform to support The Network.- Using quality function deployment techniques and extensive customer focus group input, defined the functional specifications, business cases / models, and resulting multi-year platform roadmap.- Led the inception and development of an oncology pharmaceutical and controlled substance inventory management and supply chain software and cabinet technology.- Key role in developing the first automated charge interfaces for our EHR enabling practices to achieve >75% error-free billing transaction yield.

Irving, Texas, Us

Took position after first child was born to enable a move closer to family- Pioneered Best Practice development and diffusion in Care Delivery, Referral Development, Drug Management, and Revenue Cycle processes.- 7.5M+ in process improvement savings and revenue enhancement for Network practices.- Mentored 15 Six Sigma Green Belt candidates to successfully demonstrate their skills.- As a continuous improvement champion, consultant, and coach drove

- Drove the development of this manufacturing startup's core processes including business development, strategic planning, pricing / quoting, forecasting, budgeting, supply chain management, new product introduction, design for manufacturability, operations management, quality management, branding, customer service, issue resolution, repair depot, etc.- Realized 450% revenue growth in 2005 and 180% growth in 2006.

Phoenix, Az, Us

- Supervised a diverse team of electro-mechanical manufacturing process engineers and technicians responsible for the production processes and product quality for this diversified contract manufacturer.- Completed Six Sigma Black Belt project resulting in >$13k monthly savings for my customer.

Chicago, Illinois, Us

- Earned roles with broadening responsibility as manufacturing development engineer and ultimately engineering supervisor (team of 11) for the new product introduction operation.- Process engineer in declining (at least within the US) cellular infrastructure manufacturing operation.

Mba, Engineering And Technology Management

Bachelor Of Science (Bs), Mechanical Engineering