Who is Thomas Knapton? Overview
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Thomas Knapton is listed as International Supervisor at NewBook, based in Gold Coast, Queensland, Australia. AeroLeads shows a matched LinkedIn profile for Thomas Knapton.
Thomas Knapton previously worked as Support & Training Consultant at Newbook - Pms & Crm and Housekeeping Supervisor at The Ruby Collection. Thomas Knapton holds 12 from A.B. Paterson College.
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Email format at NewBook
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NewBook
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Profile bio
About Thomas Knapton
A highly motivated professional in customer service team leadership and customer success, known for forging strong client relationships and exhibiting outstanding organizational skills. I specialize in offering customers tailored products and services to precisely meet their unique needs and possess a solid foundation in compliance and onboarding procedures. I excel in addressing and resolving escalated customer concerns, monitoring the daily operations of customer service teams while upholding procedural accuracy, and identifying opportunities for system and workflow enhancements to boost team efficiency. My proficiency extends to SaaS, CRM, and HRIS software, complemented by strong performance management competencies.
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7 roles · 20 years
Thomas Knapton work experience
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International Supervisor
Manage the successful implementation of clients through the onboarding lifecycleIdentify client pain points and areas of opportunity for internal process improvementMaintain customer satisfaction through all aspects of the onboarding experienceFostering positive customer experiences and strong relationshipsIdentify gaps in the product and provide feedbackPerform high-level product trainingDevelop and conduct training webinarsMonitor project and onboarding progress via KPIs and OKRsMaintain client retention and proactively monitor and evaluate churn risk
Support & Training Consultant
Providing guidance and support to clients by phone and emailTroubleshooting support issues and identifying pain pointsOnboarding clients via migrating data from legacy system and configure of the Newbook systemDelivering high-end training to new and existing clientsOnsite support and workshops at the client's locationAssisting internal teams learning about our platform, especially as new features roll outBuilding out Knowledge Base Articles for clients and internal teamsCommunicating with 3rd Party Integrators to ensure seamless two-way connections
Apr 2019 - Mar 2021
Housekeeping Supervisor
The Ruby Collection
Oct 2018 - Apr 2019
Duty Manager & Housekeeping/Laundry Supervisor
Sep 2013 - Apr 2019
Restaurant Manager
Kc'S Bar And Grill
2008 - 2013
~5 yrs
Wedding And Function Supervisor / Restaurant Supervisor
2007 - 2008
~1 yr
1 education record
Thomas Knapton education
FAQ
Frequently asked questions about Thomas Knapton
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What company does Thomas Knapton work for?
Thomas Knapton works for NewBook.
What is Thomas Knapton's role at NewBook?
Thomas Knapton is listed as International Supervisor at NewBook.
Where is Thomas Knapton based?
Thomas Knapton is based in Gold Coast, Queensland, Australia while working with NewBook.
What companies has Thomas Knapton worked for?
Thomas Knapton has worked for Newbook, Newbook - Pms & Crm, The Ruby Collection, Paradise Resort Gold Coast, and Kc'S Bar And Grill.
How can I contact Thomas Knapton?
You can use AeroLeads to view verified contact signals for Thomas Knapton at NewBook, including work email, phone, and LinkedIn data when available.
What schools did Thomas Knapton attend?
Thomas Knapton holds 12 from A.B. Paterson College.
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