Tom Collier work email
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Tom Collier personal email
Director | Guide | Memory Creator at Kaewa Tours Ltd.We are boutique, private tour operator specialising in purely private tours of up to 4 guests (larger groups by enquiry) covering the Kapiti Coast, South Wairarapa and Wellington regions along with multi day tours with guests being hosted by myself and partner Jill in Waikanae on the beautiful Kapiti Coast.
Kaewa Tours Ltd
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Director | Guide | Memory CreatorKaewa Tours Ltd Dec 2020 - PresentKapiti Coast,
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Tour GuideCapital Personalised Tours And Zozo Travel Nov 2019 - Dec 2020Wellington & Wairarapa, New ZealandContract Tour Guide / Driver showcasing the best of Wellington, Martinborough and beyond to International and Domestic tourists.
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Strategic Account ManagerAcm Nz Ltd Apr 2018 - Nov 2019Wellington & Wairarapa, New ZealandAccount management of 6 major accounts across Retail, Hospitality and Financial sectors.Identification and implementation of new products and services within existing managed customers.Identification and onboarding of new customers.Escalation management of service issues raised by customers and driving satisfactory service outcomes.Assisted new Executive in driving new organisational culture through robust collaboration across all business units.Development, preparation and presentation of monthly services performance. -
Retail Account ManagerGlory Jan 2017 - Apr 2018Wellington & Wairarapa, New ZealandManagement of all Retail accounts within my territory including one major account (Foodstuffs), identification of new business opportunities and drive brand and product awareness of Glory within my territory. Achievements:• Exceeded $500,000 sales quota within 12 months.• Presented at a major Trade Show demonstrating products and generating subsequent sales.• Developed proactive communication program to significantly improve customer relations and confidence.• Identification of new business leads through cold calling, utilizing Linked In connections and existing business relationships.• Design tailored solutions for new customers resulting in acquisition of new business and improved customer satisfaction.• Ownership of major customer escalations and driving successful outcomes through taking a collaborative approach with the customer and internal stakeholders.• Developed collaborative, enduring relationships with customers and colleagues. -
Account Service ManagerNcr Corporation Nov 2013 - Apr 2016Wellington & Wairarapa, New ZealandManaged the ATM service proposition and delivery for two major customers.Development of several Service Improvement Plans and a Strategic Deployment Plan.Owned all customer escalations/problem management and delivered satisfactory outcomes for customers through collaborative engagement with cross border teams. Implementation of new products and functionality.Preparation and presentation of monthly SLA performance reports.Developed and established collaborative relationships with customers and internal stakeholders.Customer Advocacy - strong voice of the customer. -
Atm Channel ManagerAnz Bank (New Zealand) Limited Oct 2007 - Sep 2013WellingtonDeveloped and implemented the ATM representation optimisation strategy realising significant operating cost savings.Identification and implementation of new functionality including training branch staff.Management of a major account securing renewals through 2 consecutive renewal periods.Prepare tender submissions for major site acquisitions.Developed the Channel Strategy in conjunction with the Business Unit head.
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Career CoachAnz Bank (New Zealand) Limited Aug 2006 - May 2008Wellington & Wairarapa, New ZealandDeveloped and implemented a Career Support initiative (in collaboration with Human Resources and fellow Career Coaches) to help staff become more career resilient.Presented the Career Coaching initiative to various departments within the Banking Operations division.Guided 15 staff between November 2006 and May 2008.
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Relationship And Planning ManagerAnz Bank (New Zealand) Limited Mar 2004 - Oct 2007Wellington & Wairarapa, New ZealandDeveloped and implemented the ATM Channel strategic plan in collaboration with stakeholders from the ANZ and The National Bank of New Zealand Retail teams.Motivated colleagues through a major change programme.Successfully project managed site selection and implementation of 50 new ATM sitesNegotiated the renewal of a major account.
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Manager Atm Distribution StrategyAnz Bank (New Zealand) Limited Feb 2003 - Mar 2004Wellington & Wairarapa, New ZealandDeveloped the ATM Channel strategy in collaboration with fellow project team members .ATM subject matter expert/lead on the due diligence of the National Bank of New Zealand acquisition. Assisted with new branch refurbishment business cases.
Tom Collier Skills
Tom Collier Education Details
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Business Administration And Management, General -
Business Administration And Management, General
Frequently Asked Questions about Tom Collier
What company does Tom Collier work for?
Tom Collier works for Kaewa Tours Ltd
What is Tom Collier's role at the current company?
Tom Collier's current role is Purveyor of Good Times | Memory Creator | Guide | Director at Kaewa Tours Ltd.
What is Tom Collier's email address?
Tom Collier's email address is th****@****l.co.nz
What schools did Tom Collier attend?
Tom Collier attended Charles Sturt University, Charles Sturt University.
What skills is Tom Collier known for?
Tom Collier has skills like Credit Cards, Banking, Relationship Management, It Management, Business Analysis, Retail Banking, Stakeholder Management, Analytics, Financial Risk, Business Planning, Credit Risk, Risk Management.
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Tom Collier
Wellington, New Zealand -
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