Tom Collier

Tom Collier Email and Phone Number

Purveyor of Good Times | Memory Creator | Guide | Director at Kaewa Tours Ltd @
Tom Collier's Location
Paraparaumu, Wellington, New Zealand, New Zealand
Tom Collier's Contact Details

Tom Collier personal email

n/a
About Tom Collier

Director | Guide | Memory Creator at Kaewa Tours Ltd.We are boutique, private tour operator specialising in purely private tours of up to 4 guests (larger groups by enquiry) covering the Kapiti Coast, South Wairarapa and Wellington regions along with multi day tours with guests being hosted by myself and partner Jill in Waikanae on the beautiful Kapiti Coast.

Tom Collier's Current Company Details
Kaewa Tours Ltd

Kaewa Tours Ltd

Purveyor of Good Times | Memory Creator | Guide | Director at Kaewa Tours Ltd
Tom Collier Work Experience Details
  • Kaewa Tours Ltd
    Director | Guide | Memory Creator
    Kaewa Tours Ltd Dec 2020 - Present
    Kapiti Coast,
  • Capital Personalised Tours And Zozo Travel
    Tour Guide
    Capital Personalised Tours And Zozo Travel Nov 2019 - Dec 2020
    Wellington & Wairarapa, New Zealand
    Contract Tour Guide / Driver showcasing the best of Wellington, Martinborough and beyond to International and Domestic tourists.
  • Acm Nz Ltd
    Strategic Account Manager
    Acm Nz Ltd Apr 2018 - Nov 2019
    Wellington & Wairarapa, New Zealand
    Account management of 6 major accounts across Retail, Hospitality and Financial sectors.Identification and implementation of new products and services within existing managed customers.Identification and onboarding of new customers.Escalation management of service issues raised by customers and driving satisfactory service outcomes.Assisted new Executive in driving new organisational culture through robust collaboration across all business units.Development, preparation and presentation of monthly services performance.
  • Glory
    Retail Account Manager
    Glory Jan 2017 - Apr 2018
    Wellington & Wairarapa, New Zealand
    Management of all Retail accounts within my territory including one major account (Foodstuffs), identification of new business opportunities and drive brand and product awareness of Glory within my territory. Achievements:• Exceeded $500,000 sales quota within 12 months.• Presented at a major Trade Show demonstrating products and generating subsequent sales.• Developed proactive communication program to significantly improve customer relations and confidence.• Identification of new business leads through cold calling, utilizing Linked In connections and existing business relationships.• Design tailored solutions for new customers resulting in acquisition of new business and improved customer satisfaction.• Ownership of major customer escalations and driving successful outcomes through taking a collaborative approach with the customer and internal stakeholders.• Developed collaborative, enduring relationships with customers and colleagues.
  • Ncr Corporation
    Account Service Manager
    Ncr Corporation Nov 2013 - Apr 2016
    Wellington & Wairarapa, New Zealand
    Managed the ATM service proposition and delivery for two major customers.Development of several Service Improvement Plans and a Strategic Deployment Plan.Owned all customer escalations/problem management and delivered satisfactory outcomes for customers through collaborative engagement with cross border teams. Implementation of new products and functionality.Preparation and presentation of monthly SLA performance reports.Developed and established collaborative relationships with customers and internal stakeholders.Customer Advocacy - strong voice of the customer.
  • Anz Bank (New Zealand) Limited
    Atm Channel Manager
    Anz Bank (New Zealand) Limited Oct 2007 - Sep 2013
    Wellington
    Developed and implemented the ATM representation optimisation strategy realising significant operating cost savings.Identification and implementation of new functionality including training branch staff.Management of a major account securing renewals through 2 consecutive renewal periods.Prepare tender submissions for major site acquisitions.Developed the Channel Strategy in conjunction with the Business Unit head.
  • Anz Bank (New Zealand) Limited
    Career Coach
    Anz Bank (New Zealand) Limited Aug 2006 - May 2008
    Wellington & Wairarapa, New Zealand
    Developed and implemented a Career Support initiative (in collaboration with Human Resources and fellow Career Coaches) to help staff become more career resilient.Presented the Career Coaching initiative to various departments within the Banking Operations division.Guided 15 staff between November 2006 and May 2008.
  • Anz Bank (New Zealand) Limited
    Relationship And Planning Manager
    Anz Bank (New Zealand) Limited Mar 2004 - Oct 2007
    Wellington & Wairarapa, New Zealand
    Developed and implemented the ATM Channel strategic plan in collaboration with stakeholders from the ANZ and The National Bank of New Zealand Retail teams.Motivated colleagues through a major change programme.Successfully project managed site selection and implementation of 50 new ATM sitesNegotiated the renewal of a major account.
  • Anz Bank (New Zealand) Limited
    Manager Atm Distribution Strategy
    Anz Bank (New Zealand) Limited Feb 2003 - Mar 2004
    Wellington & Wairarapa, New Zealand
    Developed the ATM Channel strategy in collaboration with fellow project team members .ATM subject matter expert/lead on the due diligence of the National Bank of New Zealand acquisition. Assisted with new branch refurbishment business cases.

Tom Collier Skills

Credit Cards Banking Relationship Management It Management Business Analysis Retail Banking Stakeholder Management Analytics Financial Risk Business Planning Credit Risk Risk Management Business Process Improvement Financial Services Vendor Management Sdlc Team Management Business Strategy Management Strategy Business Requirements Portfolio Management Change Management Project Delivery Business Transformation Governance Business Process Customer Experience Outsourcing Operational Risk Business Intelligence Requirements Analysis Service Delivery Strategic Planning Project Planning Training Account Management Coaching Crm Business Relationship Management

Tom Collier Education Details

Frequently Asked Questions about Tom Collier

What company does Tom Collier work for?

Tom Collier works for Kaewa Tours Ltd

What is Tom Collier's role at the current company?

Tom Collier's current role is Purveyor of Good Times | Memory Creator | Guide | Director at Kaewa Tours Ltd.

What is Tom Collier's email address?

Tom Collier's email address is th****@****l.co.nz

What schools did Tom Collier attend?

Tom Collier attended Charles Sturt University, Charles Sturt University.

What skills is Tom Collier known for?

Tom Collier has skills like Credit Cards, Banking, Relationship Management, It Management, Business Analysis, Retail Banking, Stakeholder Management, Analytics, Financial Risk, Business Planning, Credit Risk, Risk Management.

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