Tom Collins Email & Phone Number

Chicago, IL, US

Chicago, Illinois, United States

- ITIL Configuration Management Process Owner- ITOM- ITIL Governance Owner

United States

Trustee of the Regional School Board. Jurisdiction over school boards in Kendall & Grundy and parts of Kane & Will counties. Elected to a six year term (end 2029)

Oswego, Illinois

Appointed as a Commissioner for the Planning & Zoning Commission (PZC). This commission was created to provide the President and Village Board of Trustees with guidance and direction on matters respecting land uses, planning, and zoning within the Village and outside the corporate limits of the Village within the Village’s one and one-half mile jurisdiction.

Chicago, Illinois, United States

- ITIL Process Owner- ITOM- ITIL Governance Owner

Providing computer and networking support to individuals as well as small to mid size companies utilizing my expertise in computer networks and server administration.

Lincolnshire, Illinois

Responsible for leading the implementation of Service Asset & Configuration Management in Enterprise Shared Services

Infrastructure Architect & ITIL SACM Implimentations

Provided hands-on technical expertise to implement Problem Management in support of Enterprise Service Management processes (Incident, Problem, and Change), using ITIL methodologies.Held responsibility for the following:- Teamed to define Problem Management policies for Walgreens and facilitate process adherence. Provided root cause analysis for incidents.

• Provided hands-on technical expertise to implement Configuration Management in support of Enterprise Service Management processes (Incident, Problem, and change), using ITIL methodologies. Held responsibility for the.
• Guidelines for what constitute a Configuration Item (CI).
• Multiple Processes for Authorization, Management, Audit, and Decommissioning of CIs.
• Architecture for developing Service Models in support of TransUnion Business units.
• Close collaboration with the Change Manager, in support of the Change Process—to facilitate planned changes, and decrease risk to the environment.Incident and Problem Management: Teamed to define Incident and Problem.

• Provided hands-on technical instruction for internal engineers and telecommunications clients on UTSI (UTStarcom Inc.) products and solutions–pre and post-release. Held responsibility for developing and delivering.
• mSwitch Softswitch (class 4/5 switch replacement)
• Implicity Voicemail solution
• GEPON FTTx technology (Passive Optical Networking)
• IPDSLAM (IP Digital Subscriber Line Access Multiplexer)
• Personal Handy-phone System (PHS)− Developed process methodologies for curriculum development, training delivery, and equipment usage to ensure all product topics thoroughly covered. Processes became ISO standards.−.

Provided technical instruction for School District staff and teachers on functions of PowerSchool SIS and PowerGrade all around the USA. Training included overviews of software and initial training for PowerSchool Server and PowerGrade. Answered questions regarding software functionality and helped schools with their transition to the new system. Received.

Provided technical and sales instruction for telecommunications sales staff on data products and services offered to customers. Included training for technical overviews of technology and sales techniques for successful completion of sales opportunities. Contract ended when all contracts were canceled due to cost-cutting measures.Technologies and topics.

• Provided hands-on technical instruction for telecommunications clients and lead engineers on CommWorks Corporation’s “Total Control” family of products and solutions, all pre-release and post-release. Supported.
• H.323 and SIP VoIP and SS7 Telecommunications implementations. Designed working VoIP and SS7 laboratory to equip 12 students with hands-on configuration, management, and troubleshooting experience.
• Remote Access Dial platform: T1, E1, PRI, BRI, Modem Pools, NAS, RADIUS (Security and Accounting), VPN, Multiple Routing Protocols, IP Terminal services, Transaction services, Frame Relay, Ethernet, Token Ring, and.

- Recruited (by name) based on needs of recently acquired client, Hewitt Associates, LLC.- On-site Head of Macintosh support (Hardware/Software/Network; Maintained Macintosh client/server system for an install base of over 100 users, in 30 states, and 32 countries.- Managed projects including software/hardware rollouts, Network upgrades, and training.

B.A, Engineering Technology

Activities and Societies: Northern Star Newspaper, Huskie Marching Band, Student Government, NIU Theater, Campus Activities Board (CAB)

Itil V3 Foundation, Itil V3 Foundation

Oracle 9I

Veritas Administration