Tom Criscuolo Email & Phone Number

Conshohocken,Pa.

Responsible for design and quoting Voice Solutions for Avaya and other telecommunications products.

Berkadia Commercial Mortgage- Ambler Pa.

Responsible for implementation and support for all corporate voice and video Infrastructure and services in North America, Europe and Asia. This includes Cisco Call Manager, Unity Connection, Contact Center Express, Cube, SX10, SX20 and SX70 Video Conference Units, Call Accounting and telecom circuits.Key accomplishments:• Assisted with the implementation and managed the convergence strategy to transition the platform shift from PBX to VoIP at corporate headquarters and remote locations both domestically and internationally.• Implemented SIP trunking to provide reduced costs and carrier diversity.• Designed, implemented and administered Cisco CUCM, UCCX Cisco Unity and Telepresence Units. Implemented Call Control, Dialing Plan, Feature and Device Design for over 30 offices and 1500 users.• Implemented hosted SIP solution to branch offices.• Performed DID porting sessions with SIP provider for Cisco and Hosted Solutions.• Negotiated new PBX maintenance contracts as well as upgrades.• Troubleshooting, upgrading and ordering of new equipment and accessories for corporate devices. (iPhones and iPads)• Successfully handled problems and escalations from the Executive Team.• Interfaced with various vendors insuring accuracy of charges and billing.• Produced basic Visio site diagrams of the corporate network.

Norristown, Pa.

• Provided training and remote Support for various CS1000 and Legacy Nortel PBX platforms as well as Call Pilot and Contact Center 7 to coworkers.• Performed System Installations, Integrations, Upgrades and 2nd level support on Avaya Communication Server 1000 (legacy Nortel CS1000) • Provided VoIP support for CS1000 systems to my coworkers• Lead technician supporting other technicians by resolving complex problems with various applications, upgrades and T1/PRI installations. • Provided connectivity between Nortel CS100 PBX platform and the Cisco Call Manager during transition period. • Responsible for maintaining and upgrading customer sites to the latest software and hardware. • Trained and supported coworkers with the latest technologies. • Responsible for customer implementation and deployment of Nortel Convergence products. including Symbol Wireless IP phones and Symposium Call Center applications.• Implemented Nortel’s CSE1000 VOIP Telephony Application.• Supported IP sets including the I2004 and I2050 soft phones. • Worked extensively on IP trunking applications (ITG) between numerous customer sites across the United States and overseas.

Marlton, New Jersey

Responsible for maintenance, planning and switch moves between customer locations, laying out floor plans and electrical requirements. Other responsibilities included site surveys and interfacing with all local and long distance vendors.

Marlton New Jersey

Installation and Maintenance Technician for all Meridian products providing support on call center applications as well as interfacing with various vendors for IVR and VRU products.