Tom Crockatt Email & Phone Number

London, Gb

London, England, United Kingdom

South, Central & North America

London, United Kingdom

Greenspeares is an ethical start-up, based in the heart of Chelsea. Our mission was to serve amazing food and drink, whilst positively impacting the environment.As General Manager, I was responsible for everything from the day-to-day running of the business, to developing and implementing the growth strategy, as well as managing seven people.Achievements:- Increased gross profit by 83%- Increased average daily revenue by 56%.- Increased profit margin by 12%- Reduced variable staff costs by 6%.- Increased revenue per customer by 25%.- Hired and trained six new employees, as all of the staff (bar one) were working out their notice periods when I came into the role.- Designed and implemented the growth strategy which led to the above results, whilst reducing staff churn.All this and I learned how to make a damn good coffee!

Achievements:Instrumental in winning sales of £3m, including breaking into the B2B sector for the business. The win I’m most proud of is Ella’s Kitchen, where we've helped them re-invent the way they innovate with customers: https://cspace.com/work/ellaskitchen/Contributed to sales of £1m in new business and renewals by organising and running a week long roadshow in Amsterdam, that came in on time and under budget. The roadshow was to share best practice across existing clients (providing cross-sell opportunities for C Space).Improved the performance of the sales team (win / loss ratio, number of proposals delivered and total sales) year-on-year for the last 3 years, by implementing sales reporting / metrics and a culture of learning.Increased profits and the consistency of pricing across the company year-on-year, by developing a new costing tool for the business.Reduced the cost of sale and improved conversion rates, by training over 30 people globally to improve qualification of sales opportunities and ability to up-sell within the account teams.Predicted future sales and resourcing requirements more accurately, by improving the sales pipeline reporting across the company.Helped the Global CEO gain a holistic view of the company’s sales pipeline, by implementing new functionality within the CRM system that integrated better with global reporting.Led the implementation of the company’s volunteering scheme, which has resulted in over 30% of the company volunteering in the first 3 months and instrumental in developing the company behaviours (values), which are now part of hiring decisions, individual reviews, promotions and many other aspects of day-to-day work for 500+ employees globally.Managed the development and growth of three employees and mentored one.

As an Account Manager at BoardEx I was responsible for managing and growing over 110 clients from numerous sectors, with 89% retention rate.My clients were some of the largest Global Organisations in a number of different industries including, Management Consultancy, Investment Banking, IT Consultancy, Fund Management, Accountancy, Executive Search and Law.In my time there, I helped improve the product through technical conversations about user needs with the developers.

London, United Kingdom

Cold Calling, Lead Generation, Calls to warm leads & former clients, Liaison between Clients and Account Management team.

Bsc - Joint Honours, Chemistry And Management

Activities and Societies: SIFE Imperial (Students In Free Enterprise), Imperial College Football Club, Imperial College Hockey Club.

A-Levels, Maths (A), Economics (A), Chemistry (A) & Geography As (A)

Education record