Thomas Cross Email & Phone Number

Bangkok, Th

Auckland, New Zealand

o Orchestrated a strategic initiative to transition over 600 direct database integrations onto an API-led architecture, utilising the TrakCare FHIR server, marking a significant step towards modernising healthcare IT infrastructure.o Lead the technical execution of a landmark digital transformation initiative at one of New Zealand's largest hospitals, Te Whatu Ora | Te Toka Tumai Auckland, managing a diverse team of 20 Developers, Architects, and Analysts.o Pioneering the integration of… Show more o Orchestrated a strategic initiative to transition over 600 direct database integrations onto an API-led architecture, utilising the TrakCare FHIR server, marking a significant step towards modernising healthcare IT infrastructure.o Lead the technical execution of a landmark digital transformation initiative at one of New Zealand's largest hospitals, Te Whatu Ora | Te Toka Tumai Auckland, managing a diverse team of 20 Developers, Architects, and Analysts.o Pioneering the integration of FHIR APIs, a first in New Zealand, to facilitate real-time access to the National Health Index (NHI) for patient demographic information, significantly enhancing patient data accuracy and availability.o Led the ground-breaking integration with TrakCare and the Health Provider Directory, achieving unparalleled real-time updates of Practitioner roles nationwide, improving coordination and delivery of healthcare services.o Direct the development and pre-production preparation of 62 HL7 integrations using MuleSoft, effectively pre-productionising 85% of the project's integrations to guarantee a smooth and seamless Go-Live for the TrakCare system.o Champion the migration of three legacy patient administration systems to the InterSystems TrakCare platform, unifying patient data management and paving the way for enhanced clinical decision-making and patient care.o Oversee the creation of dynamic, on-demand reports using Logi Reports, embedded within the TrakCare application, to provide critical insights and support operational efficiencies across hospital departments.o Utilise expert analytical problem-solving to manage technical challenges, while employing strategic stakeholder management to align project outcomes with the hospital’s operational goals and objectives. Show less

Auckland, New Zealand

Glasgow, United Kingdom

New Zealand

o Playing a pivotal role in the hospital's transition to the New Zealand Private edition of TrakCare 2023, providing essential technical consultancy throughout the upgrade process.o Leading the transition of all hospital reporting from Crystal to Logi Reports, ensuring data precision and ease of access for report users.o Redesigning and standardising five label templates using Zebra Programming Language (ZPL), which enhances efficiency in printing processes and clarity of information on… Show more o Playing a pivotal role in the hospital's transition to the New Zealand Private edition of TrakCare 2023, providing essential technical consultancy throughout the upgrade process.o Leading the transition of all hospital reporting from Crystal to Logi Reports, ensuring data precision and ease of access for report users.o Redesigning and standardising five label templates using Zebra Programming Language (ZPL), which enhances efficiency in printing processes and clarity of information on labels.o Establishing and optimising the Extract, Transform, Load (ETL) pipeline for the new data warehouse, markedly improving the hospital's data management and reporting capabilities. Show less

Glasgow, Scotland, United Kingdom

Auckland, New Zealand

o Orchestrated the comprehensive Compass21 digital transformation initiative, leading the migration from the legacy PAS DXC I.PM to the cutting-edge TrakCare T2019 APAC NZ Edition, fully leveraging Microsoft Azure Stack and Azure Public cloud environments.o Data Migration Leadership: Championed the TrakCare data migration strategy, ensuring data integrity and seamless transition of critical patient information.o Business Intelligence Expertise: Drove the development of reporting… Show more o Orchestrated the comprehensive Compass21 digital transformation initiative, leading the migration from the legacy PAS DXC I.PM to the cutting-edge TrakCare T2019 APAC NZ Edition, fully leveraging Microsoft Azure Stack and Azure Public cloud environments.o Data Migration Leadership: Championed the TrakCare data migration strategy, ensuring data integrity and seamless transition of critical patient information.o Business Intelligence Expertise: Drove the development of reporting frameworks, utilising Deep-sea Analytics and J-Reports to enhance decision-making processes.o Integration Management: Steered the integration of healthcare standards HL7, FHIR, SOAP, facilitating robust and interoperable system communications.o Quality Assurance Oversight: Headed both functional and non-functional testing phases, guaranteeing system reliability and performance.o Agile Project Management: Fulfilled the role of Azure Dev-Ops Scrum Master, enhancing team agility and project delivery through effective Scrum methodologies.o Infrastructure Strategy: Directed the infrastructure migration to Azure, architecting a resilient and scalable cloud-based solution for the hospital's IT needs.o System Management Prowess: Acted as a TrakCare System Management Specialist, overseeing system configurations and changes with precision.o Global Systems Administration: Managed Azure Public & Azure Stack as a Global Administrator, upholding the highest standards of system security and accessibility.o Medical Device Integration: Implemented the Dräger Infinity Gateway, ensuring the flawless integration of medical devices with the hospital's IT ecosystem.o Document Management Systems: Deployed Kodak Quick Capture Pro, optimising document management and imaging workflows.o System Upgrades: As a TrakCare system management specialist, led the transition to IRIS 2020, providing a modernised platform for healthcare service Show less

Yeovil

o Spearheaded multiple digital transformation initiatives, serving as the on-site application specialist for TrakCare, a pivotal healthcare information system.o DeepMind Streams EOBS Project: Assumed the role of technical lead, guiding the implementation and optimisation of clinical operation systems to enhance patient care delivery.o TrakCare Implementation: Drove the Phase 1 and Phase 2 deployments, focusing on critical hospital departments such as Emergency, Maternity, Outpatients… Show more o Spearheaded multiple digital transformation initiatives, serving as the on-site application specialist for TrakCare, a pivotal healthcare information system.o DeepMind Streams EOBS Project: Assumed the role of technical lead, guiding the implementation and optimisation of clinical operation systems to enhance patient care delivery.o TrakCare Implementation: Drove the Phase 1 and Phase 2 deployments, focusing on critical hospital departments such as Emergency, Maternity, Outpatients, Inpatients, Pharmacy, and Theatres, significantly improving workflow efficiency.o System Upgrades: Led the technical team through the TrakCare T2017.2 upgrade, ensuring a smooth transition and minimal downtime.o LIMS Integration: Conducted business analysis and managed stakeholders for the Southwest Pathology Services, streamlining laboratory information management.o Pathology Workflow Optimisation: Oversaw the TrakCare order communications workstream within Pathology, enhancing the accuracy and speed of lab orders and results.o Education & Training: Delivered expert training sessions, both one-on-one and in classroom settings, raising user competency and system utilisation.o Data Migration Expertise: Orchestrated the migration and validation of patient data from legacy HP Swift PAS systems, ensuring data integrity and continuity.o Interface Management: Led integration testing and managed interfaces using Ensemble and Mirth, ensuring reliable data exchange between systems.o Script Writing: Authored detailed test scripts in Jira, Zephyr, and Bamboo, contributing to robust application performance and reliability.o Virtual Fracture Clinic: Pioneered the Virtual Fracture Clinic project, reducing physical consultations by directing patients along virtual care pathways via telehealth solutions.o Patient Communication Systems: Implemented the Neopost patient electronic communication system, significantly cutting down on print and postage expenditures by centralising services. Show less

Gloucester, United Kingdom

o Led the technical aspects of the TrakCare recovery project, focusing on optimising the electronic patient record system to enhance hospital operations and patient care.o Collaborated with a multidisciplinary team to assess system inefficiencies, resulting in a tailored recovery strategy that improved TrakCare's performance and reliability.o Implemented advanced analytical methods to monitor system performance, identify bottlenecks, and ensure the timely delivery of healthcare… Show more o Led the technical aspects of the TrakCare recovery project, focusing on optimising the electronic patient record system to enhance hospital operations and patient care.o Collaborated with a multidisciplinary team to assess system inefficiencies, resulting in a tailored recovery strategy that improved TrakCare's performance and reliability.o Implemented advanced analytical methods to monitor system performance, identify bottlenecks, and ensure the timely delivery of healthcare services.o Coordinated with TrakCare developers to integrate custom features tailored to the NHS's specific needs, enhancing patient data management and accessibility.o Played a pivotal role in restoring system functionality during critical downtimes, minimizing operational disruptions, and ensuring continuous patient care.o Contributed to the project's success, leading to a measurable improvement in patient wait times and staff efficiency through optimised TrakCare utilisation. Show less

Bristol, United Kingdom

o Played a key role as a Technical Consultant in the TEMPO project, successfully integrating the TrakCare private edition at Bristol Chesterfield Hospital, marking a significant enhancement in patient data management.o Led the design and implementation of TrakCare's printing and reporting functions, ensuring streamlined operations and improved accessibility to critical patient reports.o Conducted comprehensive TrakCare system training sessions, empowering hospital staff with the… Show more o Played a key role as a Technical Consultant in the TEMPO project, successfully integrating the TrakCare private edition at Bristol Chesterfield Hospital, marking a significant enhancement in patient data management.o Led the design and implementation of TrakCare's printing and reporting functions, ensuring streamlined operations and improved accessibility to critical patient reports.o Conducted comprehensive TrakCare system training sessions, empowering hospital staff with the knowledge and skills to effectively utilise the new platform.o Administered Microsoft Intune for robust Mobile Device Management (MDM), catering to a diverse array of devices including Android and BYOD, thus bolstering the hospital's mobile strategy.o Managed the application system build, configuration, and change management processes, delivering a tailored solution that met the specific needs of the healthcare environment.o Acted as the TrakCare Technical Subject Matter Expert, providing invaluable insights that drove the project's success and ensured seamless system integration.o Oversaw the management of Azure AD & SCCM 2012, reinforcing the hospital's infrastructure and enabling secure and efficient user access management.o Facilitated the adoption and optimisation of Office 365, enhancing collaboration and productivity among healthcare professionals. Show less

Paisley, United Kingdom

o Running SQL queries on one of the largest cache databaseso Confirm that interfaces between applications (TrakCare Clinical Portal, SCI Store & Quenda Medic) and other clinical systems are fully operative, and data is being transferred efficiently (Ensemble Interface) o Identify, diagnose, resolve and/or escalate support Incidents logged via the Service Desk as appropriate in keeping with OLA / SLA'so Deployment of Clinical applications via APP-V & SCCMo Test clinical… Show more o Running SQL queries on one of the largest cache databaseso Confirm that interfaces between applications (TrakCare Clinical Portal, SCI Store & Quenda Medic) and other clinical systems are fully operative, and data is being transferred efficiently (Ensemble Interface) o Identify, diagnose, resolve and/or escalate support Incidents logged via the Service Desk as appropriate in keeping with OLA / SLA'so Deployment of Clinical applications via APP-V & SCCMo Test clinical applications before they were rolled out to the enterprise live environment o Acting as an escalation point for junior support analysts and team lead when required o TrakCare printer setup & management (Secure Personal Printing) o DNS & DHCP management o Ward view re-platform kiosk Win 7 x64 image roll outo Floor-walking Support during Queen Elizabeth University Hospital migration projecto Hyper-V administration and support (Virtual Testing Environment for IE11 Upgrade) o Provide technical advice and guidance to all level of users for applications supportedo Participate in a weekly rotational on-call support for all clinical applications setting up printer redirections, restarting services/application servers, troubleshooting faults, and providing technical support Show less

Glasgow, United Kingdom

o Delivered critical S1/S2 level technical support for both hardware and software, ensuring efficient problem-solving for NHS Corporate VIPs and Chief Executives.o Developed and maintained a high-performance IT infrastructure, encompassing server, network, and Integrated Desktop Environment (IDE), which raised the bar for organisational IT service standards.o Administered multiple Windows domains through Active Directory, SCCM, and sophisticated troubleshooting methodologies… Show more o Delivered critical S1/S2 level technical support for both hardware and software, ensuring efficient problem-solving for NHS Corporate VIPs and Chief Executives.o Developed and maintained a high-performance IT infrastructure, encompassing server, network, and Integrated Desktop Environment (IDE), which raised the bar for organisational IT service standards.o Administered multiple Windows domains through Active Directory, SCCM, and sophisticated troubleshooting methodologies, dramatically enhancing IT incident resolution efficiency.o Managed Active Directory configurations, including users, computers, groups, and organizational units, along with BitLocker encryption, to bolster system security and stability in the Glasgow West area.o Orchestrated the deployment of Windows 7/8 and virtual applications, leveraging remote management capabilities via SCCM for efficient software rollouts and updates. Show less

Glasgow, United Kingdom

o Led the transition of user PCs from the legacy XP platform to the modern Windows 7 IDE, ensuring a seamless upgrade process for all end-users.o Maintained the integrity and availability of user profiles and data, implementing strategies to protect information and minimise downtime.o Managed TrakCare printer installations and configurations using CUPS, enhancing printing services across the organisation.o Implemented BitLocker encryption on mobile devices, reinforcing data security… Show more o Led the transition of user PCs from the legacy XP platform to the modern Windows 7 IDE, ensuring a seamless upgrade process for all end-users.o Maintained the integrity and availability of user profiles and data, implementing strategies to protect information and minimise downtime.o Managed TrakCare printer installations and configurations using CUPS, enhancing printing services across the organisation.o Implemented BitLocker encryption on mobile devices, reinforcing data security for mobile and remote users.o Conducted both local and remote deployments of applications and operating systems utilising SCCM & App-V, streamlining the software deployment process.o Provided comprehensive Active Directory configuration management and support, ensuring optimal network performance and user access control.o Delivered robust 1st and 2nd line support, including floor-walking, to promptly address and resolve end-user IT issues. Show less

Glasgow, United Kingdom

o Oversaw Active Directory configurations and provided ongoing support, ensuring efficient access management and network security.o Led the deployment of IT hardware including desktops, laptops, scanners, and printers, enhancing workplace productivity and operational efficiency.o Managed TrakCare printer setups and maintenance using CUPS, ensuring reliable printing services across the organisation.o Served as the lead for the hardware audit team during the TrakCare Go Live event in… Show more o Oversaw Active Directory configurations and provided ongoing support, ensuring efficient access management and network security.o Led the deployment of IT hardware including desktops, laptops, scanners, and printers, enhancing workplace productivity and operational efficiency.o Managed TrakCare printer setups and maintenance using CUPS, ensuring reliable printing services across the organisation.o Served as the lead for the hardware audit team during the TrakCare Go Live event in North Glasgow, ensuring all IT equipment was optimally deployed and functional.o Coordinated the deployment of Windows XP/7 and a variety of applications through SCCM & App-V, streamlining the software installation process.o Implemented BitLocker encryption on mobile devices, significantly increasing data security for mobile users. Show less

Glasgow, United Kingdom

o Provided comprehensive technical support within the main press centre, addressing a variety of challenges across multiple platforms.o Expertly resolved issues related to network connectivity, printer functionality, and hardware malfunctions to ensure seamless operations.o Conducted proactive floor walking support, offering immediate assistance to ensure minimal disruption to press activities.o Collaborated closely with NVT staff, offering guidance and support on primary support… Show more o Provided comprehensive technical support within the main press centre, addressing a variety of challenges across multiple platforms.o Expertly resolved issues related to network connectivity, printer functionality, and hardware malfunctions to ensure seamless operations.o Conducted proactive floor walking support, offering immediate assistance to ensure minimal disruption to press activities.o Collaborated closely with NVT staff, offering guidance and support on primary support calls to enhance service response times and problem resolution. Show less

Anniesland

Glasgow, United Kingdom

Bearsden Glasgow

o Led the on-site installation of Cisco Access Points, enhancing wireless network coverage and reliability.o Managed the installation of network cabling, including route creation, to ensure organised and efficient network infrastructure.o Oversaw project management for on-site cabling operations, ensuring timely completion and adherence to high-quality standards.o Served as the primary Accounts Manager for SLA customers, conducting regular visits to maintain strong client… Show more o Led the on-site installation of Cisco Access Points, enhancing wireless network coverage and reliability.o Managed the installation of network cabling, including route creation, to ensure organised and efficient network infrastructure.o Oversaw project management for on-site cabling operations, ensuring timely completion and adherence to high-quality standards.o Served as the primary Accounts Manager for SLA customers, conducting regular visits to maintain strong client relationships and ensure service satisfaction.o Conducted comprehensive repairs to both hardware and software, ensuring optimal system performance and minimising downtime.o Administered server management tasks, including regular updates, to bolster system security and functionality.o Provided dedicated on-site server support, resolving complex issues to maintain uninterrupted business operations. Show less

Bachelor'S Degree, Computer Networking & System Support

Ethical Hacking Digital Forensics IT Project Management Cisco CCNA: Advanced Routing Cisco CCNP: Scalable Campus Networking CCNP: Secure.

Hnc / Hnd, Computer Systems Networking And Telecommunications

Hardware Routing technologies Network operating systems Digital security Ethical hacking Computing forensics.