AeroLeads people directory · profile
Tom Willingham Email & Phone Number
Googler @Google Cloud Consulting - Digital Native & FSI Pursuit Lead, US Central Region at Google
at
Google
1 work email found
@google.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Googler @Google Cloud Consulting - Digital Native & FSI Pursuit Lead, US Central Region at Google
Location
Austin, Texas, United States
Company size
Who is Tom Willingham? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Tom Willingham is listed as Googler @Google Cloud Consulting - Digital Native & FSI Pursuit Lead, US Central Region at Google at Google, a with 315106 employees, based in Austin, Texas, United States. AeroLeads shows a work email signal at google.com and a matched LinkedIn profile for Tom Willingham.
Tom Willingham previously worked as Google Cloud Consulting: Digital Native & FSI Pursuit Lead, US Central Region at Google at Google and Google Cloud Support - Systems Transformation Leader at Google. Tom Willingham holds Mba, General Mgmt from Auburn University Harbert College Of Business.
Company email context
Email format at Google
This section adds company-level context without repeating Tom Willingham's masked contact details.
{first}{last}@google.com
86% confidence
AeroLeads found 1 current-domain work email signal for Tom Willingham. Compare company email patterns before reaching out.
Profile bio
About Tom Willingham
As a Google Cloud Services Pursuit Lead, I have 18+ years of experience in leading professional and technical services, developing and executing large deal services strategies, and delivering cloud transformations. I partner with Sales to design and implement services solutions that help our customers in the financial services and digital native sectors unlock value faster as they migrate to or transform with Google Cloud Platform (GCP).My mission is to enable customer success and satisfaction by delivering the best cloud consulting and support experience in the industry. I leverage my ITIL certification, technical acumen, and operational rigor to elicit and prioritize business requirements and deliver scalable platform capabilities. I also serve as a servant leader, a customer advocate, and a collaborative innovator, building and empowering high-performing global teams, establishing enduring relationships with partners and vendors, and embracing and leading change in challenging environments.
Listed skills include Cisco Technologies, Process Improvement, Project Management, Technical Support, and 47 others.
Current workplace
Tom Willingham's current company
Company context helps verify the profile and gives searchers a useful next step.
Google
13 roles · 28 years
Tom Willingham work experience
A career timeline built from the work history available for this profile.
Google Cloud Consulting: Digital Native & Fsi Pursuit Lead, Us Central Region At Google
CurrentI am the Google Cloud Condulting Professional Services Pursuit lead for finserv, fintech and, digital native select and enterprise accounts, with a focus on partnering with Sales to design and execute against an overall Services strategy that helps our Customers unlock value faster as they migrate existing cloud workloads to GCP and/or transform from on-prem to GCP.
Mar 2021 - Present
Google Cloud Support - Systems Transformation Leader
Led the digital transformation for Google Cloud Support. My team partnered with Google Cloud Support teams globally and IT Engineering to elicit and prioritize business requirements and deliver transformational tool capabilities. My team focused on making it continually easier for our support personas to consistently deliver compelling outcomes for our end customers utilizing the Salesforce.com platform as we transformed from SFDC Classic to Lightning.
May 2020 - Mar 2021
Director, Digital Transformation - Customer Experience Platforms At Cisco
Led and partnered across Customer Experience (CX) and IT to enable digitized, scalable platform capabilities for CX's Support Services (aka Cisco TAC) teams globally, with a focus on accelerating our Customers’ success by delivering the best technical support experience in the industry.
Apr 2019 - May 2020
Senior Manager, Technology Operations, Customer Experience
My team owned front- and back-end tool capabilities for Cisco's Technical Services organization, which consisted of 6,000+ people working 24x7x365 across dozens of sites globally. My team's primary area of ownership was the next-gen business rules engine that we leverage to enable differentiated Customer outcomes by routing service sequests/cases/collaboration requests (i.e. work) to the *right* support engineer the first time based on hard/soft skills, availability, and workload. We leveraged adaptive analytics and predictive modeling to automate decisions and validate outcomes with robust simulation capabilities prior to implementation, which ensured that governance decisions were data-driven.
Oct 2016 - Apr 2019
Manager, Technology Operations - Technical Services
My team owns front- and back-end tool capabilities for Cisco's Technical Services organization, which consists of 6,000+ people working 24x7x365 across dozens of sites globally. My team's primary area of ownership is our next-gen business rules engine that we leverage to enable differentiated Customer outcomes by routing service sequests/cases/collaboration requests (i.e. work) to the *right* support engineer the first time based on hard/soft skills, availability, and workload. We leverage adaptive analytics and predictive modeling to automate decisions and validate outcomes with robust simulation capabilities prior to implementation, which ensures that governance decisions are data-driven.
Oct 2012 - Oct 2016
Business Process Design Manager - Service Delivery Transformation
Business owner for the Business Rules Engine (Drools platform) project for Cisco's Global Technical Center. Project goal is to ensure that support requests, collaboration requests and other types of work are matched to the right engineer the first time. Successfully led two major and several minor releases. Currently matching work to 3000 support engineers 24x7x365 in a global delivery environment.
Apr 2009 - Oct 2012
Team Lead, Technical Services
Led a global team of ~100 engineers in Cisco's Remote Managed Services Global Virtual NOC, which included staffing/resource planning, interviewing/hiring, oversight of all work activities involving FTEs and partners, owning resolution of technical- and customer satisfaction-based escalations and duty manager rotation.
Apr 2008 - Apr 2009
Customer Support Engineer Iii - Technical Services
Owned resolution of medium-to-high complexity cases for the Cisco ROS Unified Communications group. Product focus included CCM/CUCM (Windows and Linux), IPCC/UCCE, CME, Unity, IP Phones/Polycoms, and a broad range of Cisco routers and switch products. Protocol/Technology focus: MGCP, SIP, H323, SRST, HSRP, EIGRP, OSPF, MPLS, BGP, VTP, ISDN, Frame Relay, ATM, HSSI, VPN, GRE w-w/o IPSEC, DS1, DS3, OC3, OC12, OC48
Mar 2007 - Apr 2008
Customer Support Engineer Ii - Technical Services
Owned resolution of medium-to-high complexity cases for the Cisco ROS Unified Communications group. Product focus included CCM/CUCM (Windows and Linux), IPCC/UCCE, CME, Unity, IP Phones/Polycoms, and a broad range of Cisco routers and switch products. Protocol/Technology focus: MGCP, SIP, H323, SRST, HSRP, EIGRP, OSPF, MPLS, BGP, VTP, ISDN, Frame Relay, ATM, HSSI, VPN, GRE w-w/o IPSEC, DS1, DS3, OC3, OC12, OC48
Mar 2005 - Mar 2006
Noc Supervisor, Team Lead, Escalation Engineer, Noc Engineer, Implementation Engineer
Aug 2000 - Sep 2004
Team Lead
Carorder.Com
1999 - 2000
~1 yr
Customer Investigation Consultant
Aug 1997 - 1999
3 education records
Tom Willingham education
Mba, General Mgmt
Auburn University Harbert College Of Business
Bachelor Of Arts, Anthropology & Spanish
The University Of Texas At San Antonio
Anthropology, Spanish, Classics
The University Of Texas At Austin
FAQ
Frequently asked questions about Tom Willingham
Quick answers generated from the profile data available on this page.
What company does Tom Willingham work for?
Tom Willingham works for Google.
What is Tom Willingham's role at Google?
Tom Willingham is listed as Googler @Google Cloud Consulting - Digital Native & FSI Pursuit Lead, US Central Region at Google at Google.
What is Tom Willingham's email address?
AeroLeads has found 1 work email signal at @google.com for Tom Willingham at Google.
Where is Tom Willingham based?
Tom Willingham is based in Austin, Texas, United States while working with Google.
What companies has Tom Willingham worked for?
Tom Willingham has worked for Google, Cisco, Cisco Systems, Netsolve (Cisco Ros), and Carorder.Com.
How can I contact Tom Willingham?
You can use AeroLeads to view verified contact signals for Tom Willingham at Google, including work email, phone, and LinkedIn data when available.
What schools did Tom Willingham attend?
Tom Willingham holds Mba, General Mgmt from Auburn University Harbert College Of Business.
What skills is Tom Willingham known for?
Tom Willingham is listed with skills including Cisco Technologies, Process Improvement, Project Management, Technical Support, Cross Functional Team Leadership, Vendor Management, Program Management, and Operations Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial