Thomas Cyphers Email & Phone Number

Texas, United States

Arlington, VA, US

Fairfax, VA, US

Leads diverse team of 50+ IT Service Desk technicians ensuring fantastic customer service support to over 40,000 FBI employees including contractors, task force officers, and overseas legal attaches. Manages and develops SOP's, Knowledge Management Articles and operational policies increasing effectiveness of daily operations.

Fairfax, VA, US

Eager to share knowledge with others and grow them in their IT journey. Spearheaded the development of 22 training modules, master training plan and technical resources for Enterprise Operations Center. Educated over 50+ IT Support technicians guaranteeing confidence on the floor. Trained employees in the usage of Powershell, Active Directory, MDM tools.

Fairfax, VA, US

Provided enthusiastic customer support to FBI enterprise. Triaged and troubleshot all manner of IT issues, hardware, software installs, basic network troubleshooting including VPN and virtual machine issues, Remote desktop support to end users utilizing Active Directory, Skype, MS TEAMS, Outlook, RSA Secure ID Management, Mobile Device Management for.

Austin, Texas, US

- Rectifies issues with claimants regarding registration, portfolios, and job profiles- Effectively utilizes complex benefits system to process unemployment claims- Adjudicated determinations on unemployment eligibility guaranteeing compliance with federal and state laws- Provides superb customer service and professionalism communicating with business.

Austin, Texas, US

Randolph AFB, TX, US

• Managed $12 million dollar company budget as the Approving/Billing Official for SJFHQ-E; tracked expenditures, certified, authenticated fund requests via electronic access system resulting in a 20% reduction in.
• Served as the primary contact for continuity, administrative actions, and daily operations for 70 member headquarters
• Oversees the real-time reporting of the Command's readiness through monthly and quarterly processes to USSTRATCOM and Joint Chiefs of Staff, enabling operational decision making of senior leadership
• Meticulously tracked and maintained 50 computer network items worth over $35 thousand dollars
• Expertise in SJFHQ-E tracking, administration, and implementation of fiscal year unit training plan using DoD standard training systems and mechanisms leading to a 67% increase in organization mission readiness

Randolph AFB, TX, US

• Effectively managed all aspects of emergency management and operations for over 3,500 employees establishing key relationships with customers and stakeholders
• Oversaw acquisition, maintenance, and procurement for $2.8 million dollar logistics program securing equipment for warfighters supporting overseas contingencies
• Scheduled, documented, and briefed newcomers orientation to 300+ new employees annually
• Supervised diverse team of instructors, organizing installation-wide training courses in preparation for higher headquarters inspections, leading to process improvement and program benchmarks across the community

Randolph AFB, TX, US

• Managed 12 training programs, plans, and customer support for 6,700 military and civilian personnel consistently surpassing 90% company training goal three years in a row
• Created user accounts and trained 40 training coordinators authorizing scheduling for 3,700 personnel continuously exceeding customer expectations
• Instructed and directed the 22nd Air Refueling Wing Emergency Management training program providing regular instructional design and curriculum updates of 10 courses
• Corrected 50 + discrepancies in scheduling database leading to a 20% increase in system accuracy and classroom seat utilization over the previous year
• Detail oriented. Supervised classroom preparation, class scheduling, audio-visual equipment support, instructor coordination, and student certification; Yearly training totals yielded 109 classes scheduled and 1,400.
• Facilitated and coached team-oriented quarterly training meetings with managers and training coordinators increasing quality and relevance of course materials

Randolph AFB, TX, US

• .
• Certified Statement of Work (SOW) compliance on $944 million base operations, maintenance, and support contract
• Coordinated, consolidated, reviewed, and updated chapters, annexes, and supporting information for major base recovery plans. Identified single points of failure in infrastructure, safeguarding 700 military, civilian.
• Lead exercise evaluator and chief advisor for planning and scenario development. Utilized process improvement skills guiding Air Force Space Command’s (AFSPC) most northernmost missile defense organization through two.
• Lead planner for Emergency Management, Hazardous Response, Natural Disaster, Terrorist use of CBRNE materials, Active Shooter Exercises

Randolph AFB, TX, US

• Procured and implemented new bar code inventory system utilized for tracking over 1,400 equipment items improving accuracy and reducing man-hours by 50%
• Oversaw calibration schedules, diagnostics, and preventive maintenance of emergency response equipment worth $1.3 million dollars with no loss of materials or functionality
• Secured yearly funding and purchasing for detection and monitoring assets ensuring preparedness of nine technicians and protection of 586 facilities, 63 aircraft, 3.6 acres and safeguarding 5,700 personnel
• Led and coordinated organization asset reutilization plan in concert with global cost saving initiatives leading to over $500 thousand dollars in reduced costs

Randolph AFB, TX, US

• Supervised and built shift schedules as shift supervisor and lead technician for 20 person shop ensuring adequate coverage of skill-level and balance to perform organizational-level maintenance on 22 assigned B-1.
• Directed maintenance activities within specialty. Handpicked to lead a team of skilled avionics specialists in accomplishing complete diagnostics and repair of four aircraft during critical manning shortage. Superb.
• Provided strong leadership and strict adherence to safety policies for the organization during Logistics Standardization and Evaluation Team (LSET) Inspection ensuring a highly skilled maintenance force resulting in.

Randolph AFB, TX, US

Bachelor Of Applied Science (B.A.Sc.), Human Resources Development

Certified Manager (Cm) Certification, Business Administration And Management, General

Associate'S Degree, Crisis/Emergency/Disaster Management

Associate'S Degree, Avionics Maintenance Technology/Technician

Certificate Of Completion, Leadership And Management

Certificate Of Completion, Crisis/Emergency/Disaster Management

Certificate Of Completion, Crisis/Emergency/Disaster Management

Certificate Of Completion, Leadership And Management