Responding to customer inquiries related with medical instruments reparations. Dealing with the service requests in Service Max, handling engineers schedule, engineers dispatch, order processing in relevant customer service systems which includes orders entry, maintenance, update, status progress review, ensure data accurancy. Instrument ordering, coordination, planning, and data management. Regular reporting to Technical Service and Commercial Team stakeholders during forecast calls. Collaborate with vendors and internal personnel to achieve desired results. Coordinate with field teams to proactively avoid alerts/alarms. Provides ad-hoc support to internal and external stakeholders and collaborate to ensure service, documentation and procedures are updated and compliant. Utilize systems to monitor and take action to non-compliant Cases / Work Orders or other. Set-up and manage users. Maintaining a customer and asset database, and ensuring computer records system accurancy. Develop and update process documentation. Training mentoring and coaching new and less experiences employees. Responding to customers needs rapidly. (market Scotland & Irland & England)

Education & Travel & Sport & Family & Volunteering work for non-profit organisations

Order management in SAP System for a Big Pharma company. Work in Italian and English. Taking care of customer orders, claims and complaints handling. Stakeholder communication (customers and wholesalers, 3PL / warehouse, supply chain, accounts payable department, finance, quality). Billing related activities (credit notes and invoice processing, resolving billing discrepancies). Creating and updating supporting documentation / process instructions.

Monitoring the content of websites according to the client's policy (in Italian, English and Spanish). Responsible for analyzing and reviewing user profiles, videos, and text-based content according to client’s requirements and guidelines. Investigating and resolving issues regarding content, ensuring standards of quality and quantity. Obtaining very high efficiency and effectiveness in content assessment, team support, participating in the implementation of new solutions, improving the functionality and efficiency of the existing processes. Participating in generating improvements ideas.

Manager of educational and social projects in collaboration with Ministry of Foreign Affairs in Poland (e.g. Ethiopia, Uganda, Bolivia and Peru). Recruitment, coaching and mentoring of volunteers. Organization of events for donators. Coordination of events and organization of workshops.

Interpreting from Polish into Italian during trainings concerning the operation and functioning of production machines for Imperial Tobacco Polska S.A.

Providing hardware / software / network problem diagnosis / resolution via telephone / email / skype for customers in English and Italian. Providing remote desktop support, performing activities in the SAP system. Reporting and managing requests and their respective resolutions. Performing user account management activities. Escalating problems to appropriate support specialists, internal or external second and third level IT support staff.