Tom Czarnomski Email & Phone Number

Las Vegas, NV, US

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

• Performs observations, walkthroughs, and examines documents to formulate an opinion, render a conclusion, and meet audit objectives for gaming operations
• Assesses compliance with governmental regulatory requirements, financial accounting standards, and company policies to ensure company assets are safeguarded
• Executes testing procedures by reviewing transactions, documents, records, reports, policies, and procedures
• Develops an understanding of the internal control standards and how they apply to current business processes
• Ensures that documentation obtained contains sufficient and relevant evidence to support conclusions
• Advises seniors and management of problems encountered in a timely manner with accuracy and completeness

Las Vegas, Nevada

• Responsible for daily operations on the slot floor with 1,700 machines while ensuring gaming regulations are followed
• Manage 26-member team of guest service representatives (GSR)
• Facilitate coaching and on the job training (OJT) when policies are introduced or need reinforcement
• Assist GSRs on verification of jackpot amounts exceeding $25,000
• Frequently collaborated with slot technicians, security and surveillance when machines malfunction, cash boxes need changing, guest disputes arise, and jackpots exceed $50,000
• Monitor and maintain adequate cash levels of 13 property ATMs and 9 Jackpot Dispense Units of up to $400,000 per unit

Las Vegas, Nevada

• 12-month leadership development program throughout Hotel & Slot Operations in both entry-level and managerial roleso Rotated at Slot Operations, Front Desk, Concierge, Guest Experience, Housekeeping, Environmental.
• Attended monthly divisional leadership workshops where cross-departmental information was discussedo Hotel Operations, Guest Experience Strategy, Brand Marketing, Food & Beverage, Human Resources, Entertainment, Casino.
• Standardized the room type codes throughout the enterprise by reducing 550 to 220
• Worked closely with a program mentor and advisor throughout the program to develop leadership and critical thinking skills
• Collaborated with Corporate Guest Experience Strategy by analyzing data and trends from the guest survey platform o Used the data to create a presentation that was delivered to Directors and Executives at MGM Grand
• Managed 45 Management Associates’ roles and responsibilities during the annual Holiday Gift Shoppe including the training and execution of redeeming casino points for retail products

Atlantic City, New Jersey

• Leadership development program throughout Hotel Operations in both entry-level and managerial roleso Rotated at Front Desk, Housekeeping, and Customer Care
• Completed check-ins for transient, group, and casino travelers
• Gained experience in shift opening/closing, supervisors, staffing, and other daily departmental duties
• Engaged with guest room attendants and supervisors to understand their daily needs
• Attended weekly and bi-weekly meetings between department leaders to discuss current trends and upcoming efforts

Downingtown, PA

Set up and served banquet events ranging from 60-200 peoplePrepared food and bartended at the pool barAssisted all members’ needs while driving around the golf course in the beverage cartGrilled food and served drinks at the mid point of the golf course

Downingtown, PA

Responsible for mentoring current and new employeesCooked and prepared food along with made-to-order requestsMaintained high quality throughout kitchen and dining areasManaged up to 10 team members during closing duties