Tom Dahl Email & Phone Number

Sacramento, CA, US

Boston, MA, US

Boston, MA, US

Boston, MA, US

Responsible for defining and maintaining reference architecture and design patterns that drive technology decisions and implementations aligned with Manulife / John Hancock’s customer centric technology strategies. Partnering with senior leadership across the company to align to strategic imperatives and technology strategy, using data-driven decision.

Boston, MA, US

Round Rock, Texas, US

• Lead Product Manager in a team distributed across the globe; building world class PaaS ecosystem that leverages tools from Pivotal in conjunction with Dell EMC platforms and VMware to create the best place to operate.
• Responsible for strategic direction and implementation of all day two operations products.
• Engaged Pivotal Labs® to drive development culture change to Test Driven Development, Agile and Extreme Paring in our product delivery team. Led New Product Introduction activities from the output of these engagements.
• Align product strategy and build comprehensive backlogs with strategic business objectives across all partner companies; Pivotal, VMware, Virtustream, Dell EMC.
• Delivering product vision and roadmaps to partner teams and executive teams.
• Manage end-to-end product lifecycle including checkpoints, MRD, PRD and UX reviews.

Houston, Texas, US

• Managed multiple programs end-to-end for HP Private Cloud and HP Public Cloud Services. Accountable for all business and engineering work streams, defined and mitigated gaps and ensured all owners and stakeholders were.
• Launched three HP Helion CloudSystem (private cloud) releases on schedule and in budget, enabling it to exceed its 1.2 billion-revenue target.
• Defined and implemented initial NPI program for HP Private Cloud.
• Designed and implemented worldwide HP Cloud technical readiness hands-on training program for HP worldwide.

Houston, Texas, US

• Managed storage solutions team of eleven employees, produced technical solution publications and tech talks for all HP storage array products. Defined, prioritized and managed multiple solutions simultaneously from.
• Designed and implemented lab inventory and usage tracking application. o Utilized Agile methodologies, application was in production within three months. o Application reduced monthly inventory efforts from days to.
• Reduced the timeline to create and finalize SOW process by 75%.
• Designed and implemented process improvements resulting in the increased quality and efficiency by 400%, producing four quality solutions in the time it previously took to produce one.
• Championed effort in purchasing and implementing a third-party automation tool, resulting in substantial cost savings and a reduction of 4 weeks effort per solution.
• Managed nine permanent employees and two contract employees.

Houston, Texas, US

• QA Engineering Manager for the Server Automation product utilizing Agile processes. Facilitated close communication between R&D and QA. Managed permanent and contract employees.
• Eliminated physical hardware resource limitations by creating a virtual lab utilizing existing resources. Within the first month, this project created over 100 virtual systems for teams worldwide (China, India.
• Designed and implemented a server checkout process for all physical and virtual systems to eliminate hardware resource contention.
• I18N / L10N: Managed QA efforts with product QA and remote localization organizations.
• Led agile strategy efforts with R&D, resulting in implementation of improved Agile processes.
• Managed eight permanent employees and one contract employee.

Houston, Texas, US

• Managed all QA efforts in an Agile environment utilizing local and remote resources. Coordinated testing efforts with multiple QA teams worldwide ensuring product quality. Acted as R&D level customer escalation manager.
• Managed offshore QA team in the Ukraine: 2007 through 2010. Set team priorities, removed roadblocks and balanced assignments across the team. Managed team performance to productivity goals.
• Managed coordinated two product team lab moves without disrupting engineering efforts.
• Reduced lab footprint and power consumption by 200 systems by implementing VMware virtualization technologies – driving out millions in OpEx costs.
• Assisted QA managers with employee reviews.
• Organized and provided new hire training.

Houston, Texas, US

• Responsible for leading the engineering team with customer all customer interactions and escalations.
• Build customer facing demos, general consulting on product use cases.
• Handled R&D level call troubleshooting, software maintenance, enhancement request management, managed escalation process, and solved escalated support calls.
• Developed and delivered product training for customers, field and support.
• Developed product migration tools and product installation.
• Developed a troubleshooting guide and delivered training to the field and support teams organization.

Houston, Texas, US

• Performed outbound technical enablement tasks required for a "startup product" - including lecture/lab training development, sales training development, and delivery of technical and sales training to a worldwide.
• Provided customized solutions to customers and future customers to manage just about anything with the portfolio.
• Managed and coordinated SWAT meetings with 1st tier support.
• Managed and worked customer escalations.
• Developed and maintained extensive troubleshooting training for 2nd and 1st tier support.
• Mentored junior engineers.

San Jose, California, US

Provided dedicated 24x7 enterprise support as lead engineer. Consulted customers and sales representatives with best practices for the solution. Responsible for managing escalated domestic and international customer issues. Responsible for accessing training needs; designing and performing the training for the support.

Bs, Industrial Technology; Electronics And Computer Technology

Master'S Certificate, Project Management