Doreen Chen Email & Phone Number

Los Angeles, Ca

Participate in the investment and management of hotel properties, including the development of budget and marketing strategies, and the enhancement of customer service.Coordinate with hotel management team and partners to ensure efficient operation and management.Participate in the decision making and execution of hotel investments, including property purchases, sales, financing and capital raising

Los Angeles, Ca

Manage hotel operations, lead the team to manage all aspects of the hotel's operations, including rooms, food and beverage, meetings, sales, marketing, improve service quality, ensure that the hotel's services are in line with the Hyatt brand's standards and requirements, including service attitudes, service processes, service efficiency, manage costs and profits, formulate reasonable cost control and profit management strategies, and ensure that the hotel's business is in good condition

Los Angeles, Ca

Formulate F&B strategies and objectives according to the overall strategy of the hotel and market demand, and ensure coordination with other departments, manage F&B operations, lead the team to provide quality F&B operations, including menu design, food supply, restaurant operations, customer service, improve service quality, ensure restaurant services meet Hyatt's brand standards and requirements, including service attitude, service flow, service efficiency, ensure restaurant hygiene and safety comply with relevant standards and requirements, safeguard the health and safety of guests and staff, understand the latest trends and developments in the restaurant industry, and continue to learn and innovate to improve the competitiveness of the F&B department. At the same time, promote sustainable development and environmental protection, etc., to make positive contributions to society

Los Angeles

According to the overall strategy of the hotel and market demand, set the objectives and plans of the F&B department and ensure coordination with other departments, lead the team to provide quality F&B services, including menu design, food supply, restaurant operation, customer service, ensure that the restaurant service meets the standards and requirements of the Hilton brand, including the service attitude, service process, service efficiency and formulate a reasonable cost control and profit Develop reasonable cost control and profit management strategies to ensure that the F&B department operates well, keep abreast of the latest trends and developments in the F&B industry, and continue to learn and innovate in order to improve the competitiveness of the F&B department

Based on the hotel's market positioning and customer needs, formulate marketing plans for the year and coordinate with other departments to implement them, as well as establish close relationships with customers and obtain customer feedback through various channels in order to improve the hotel's services and products, maintain the hotel's brand image, including the development of branding strategies, design of brand logos, and the production of marketing collaterals, etc., formulate and manage the hotel's marketing budgets to ensure that the objectives are achieved within budgets, and collaborate with other departments, including food and beverage, guest rooms, finance, and human resources, etc., to ensure that the hotel's overall operations and quality of services

New York

Good at communicating with guests, understanding their needs, building good customer relations, while coordinating work with other departments, such as coordinating food delivery times with the kitchen, coordinating room service with the front desk, treating guests with warmth and friendliness, and being able to work under high pressure when encountering a busy work environment, while remaining calm and professional, with everything being focused on customer satisfaction as well as the profitability of the restaurant

New York, Ny

Assisted hotel management with daily administrative tasks

Master Of Business Administration - Mba

Bachelor Of Science, Hospitality Management Program