Led the team responsible for planning, building, and operating enterprise information technology services, information security, and digital banking capabilities. Collaborated with senior business leaders to develop innovative technology solutions for customer and relationship growth. As a member of the executive management team, Increased total bank assets from $7.5 billion to over $48 billion.Oversaw the transformation of technology infrastructure and information security, transitioning from a community bank to a strong regional commercial bank with capabilities for large commercial and government customers. Improved internal and external information security capabilities, including implementing advanced security operations and threat management. Successfully integrated two legacy companies into a single platform supporting 6,500 employees across 400 locations. Cadence operates over 300 locations in six states, providing innovative banking and financial solutions and experiencing substantial growth in asset base since 2015. Completed its Initial Public Offering on the NYSE, added to the Small-Cap Russell 2000 Index and All-Cap Russell 3000 Index in 2017.

Provided leadership for the information security and privacy protection functions for USAA and its affiliated companies. Functional responsibilities included strategic and operational leadership of the member security and privacy experiences, supply chain information security management, data management and management of information security risk across the USAA information technology architecture. Implemented innovative programs to address cloud security across platforms, manage direct and third party supplier risk and perform risk-based member authentication. Implemented biometric authentication capabilities for USAA mobile application ), enrolling over 1 million registered users and receiving national and international recognition including Information Security Executive - ISE - Project of the Year.www.usaa.com/biometricswww.usaa.com/accountsecurity

Developed and maintained the strategic business technology plan for USAA Bank across all products and functions. Five year plan supported more than $500 million in investments to support delivery channels, work management, transaction processing, infrastructure and regulatory compliance. Collaborated with business leaders and extended stakeholders including CEO and Board of Directors to deliver a plan to support accelerated product and membership growth while maintaining industry leading service and member advocacy. Provided oversight for $150 million in annual business technology project investments to deliver new infrastructure, products and operational capabilities. Collaborated with Information Technology to implement agile development processes to improve delivery speed, quality and cost.

Led team of 1,500+ employees including multiple levels of executive management responsible for fulfillment of all USAA Bank products (Credit Card, Deposits, Mortgage, Home Equity and Consumer Loans) and for implementing and operating transformational business processes and technology systems. Operations included teams in three states and contract teams in Mexico and Asia. Responsibilities also included supply chain management (including building and operating offshore capabilities), Voice of the Member, Bank Analytics, Bank Innovation and change management.Implemented and enhanced highly automated and efficient processes to drive economies of scale and simplified member experiences for product fulfillment and service. Managed significant organizational change while supporting 32% asset and deposit growth. Implemented enhanced risk management processes to support Dodd-Frank mandated regulatory requirements when USAA Bank crossed $50 billion in assets.During my tenure, USAA and USAA Bank received numerous nationally recognized customer service awards from J.D. Power, Forrester, Business Week and others. In 2012, USAA Federal Savings Bank was the 34th largest U.S. bank by assets and 27th largest by deposits.