Available for freelance or long term assignments for Information Security roles on the organizational and strategic level - please contact us for further information.

Regulatory Compliance | Governance | European Digital Regulations | ISO27001 | ISO9001- Ensure regulatory compliance of Docbyte's cloud-based products- Uphold data protection and privacy to the highest standards- Expertise in European Digital Regulations- Implement robust ISO27001 and ISO9001 standards- Implement QTSP standards- Develop and enforce compliance policies and procedures- Proactively monitor the evolving regulatory landscape- Foster a culture of secure and ethical conduct

Risk Management | Data Protection | GDPR | ISO27001 | Internal Auditor- Develop and execute comprehensive cybersecurity strategies to protect Docbyte's digital assets- Stay vigilant against emerging cyber threats and regulatory requirements- Cultivate a security-first culture across the organization- Collaborate with cross-functional teams to integrate security into all operations- Innovate and adapt to maintain our security posture

Tech Team Leadership | Agile Methodologies | Planning | Collaboration- As the Head of Engineering at Docbyte, I was entrusted with the responsibility of providing coaching and guidance to the tech team, ensuring their growth and success.- Led daily standup meetings and collaborated with the team to plan, divide, and track work across all requests requiring technical action.- Embraced agile methodologies to enhance productivity and adaptability, ensuring timely delivery of high-quality solutions.- Encouraged continuous improvement within the tech team, fostering innovation and staying up-to-date with the latest industry trends and best practices.

Security Strategy | Security Implementation | Presales | Customer Contracts | Infrastructure & Security Management- As the Cloud Information Security Manager at Docbyte, I played a vital role in formulating and executing the security strategy for Docbyte and Docbyte Cloud, ensuring the highest level of protection for sensitive information.- Acted as the primary manager responsible for implementing security measures across various platforms and environments, including AWS, GCP, servers, clients, network appliances, and disaster recovery planning (DRP) and business continuity planning (BCP).- Held the crucial responsibility of being the security point of contact for presales activities and customer contracts, providing expert guidance and ensuring that security requirements were met to foster trust and confidence in our offerings.- Led infrastructure at scale and contributed to security road mapping, devising strategies to align infrastructure development with security best practices and industry standards.- Served as a Product Owner and Team Manager for the System Administration Team, overseeing their activities, prioritizing tasks, and fostering a collaborative and efficient work environment.- Collaborated closely with cross-functional teams, including development and operations, to ensure that security was embedded throughout the organization's processes and products.- Conducted regular security assessments, audits, and vulnerability scans to identify and address potential risks and vulnerabilities proactively.- Stayed up-to-date with emerging threats and industry trends, continuously enhancing knowledge and expertise in information security to drive continuous improvement and protect the organization's assets.

Strategic Roadmap | Support Team Leadership | Customer Success Service Transition- As the Support Manager at Docbyte, I played a pivotal role in developing and executing the strategic roadmap for Docbyte's Customer Success Services, ensuring the success and satisfaction of our valued customers.- Led the organizational scale-up of the support team, overseeing the transition towards L1-L2-L3 support levels and establishing a Serbian Customer Success Services office.- Held the responsibility of managing and guiding the assignment support team, optimizing their performance, and ensuring efficient resolution of customer inquiries and issues.- Drove the transition of Customer Success Services from on-premise support to a hybrid model encompassing both on-premise and cloud support, adapting to the evolving needs of our customers.- Collaborated closely with cross-functional teams, including sales, product management, and engineering, to align support initiatives with overall business objectives and enhance the customer experience.- Implemented processes and metrics to measure customer satisfaction and service effectiveness, leveraging this feedback to continuously improve the quality of our support services.- Stayed informed about industry trends and best practices in customer support and success services, incorporating relevant insights to drive innovation and deliver exceptional customer experiences.

ITIL Process | Tool Alignment | Operational Continuity | Infrastructure Management- As the Head of Support Services and responsible for the Customer Success Team, I managed the daily interactions and follow-up with customers, ensuring great customer support and satisfaction.- Played a key role in clarifying and elaborating ITIL (IT Infrastructure Library) processes for the Customer Service team, enabling streamlined and efficient service delivery.- Aligned tooling and software solutions with the established ITIL processes, optimizing workflows and enhancing the overall customer support experience.- Took charge of internal operational continuity, monitoring hosted services, and ensuring the smooth functioning of critical infrastructure.- Led the setup of internal infrastructure and provided employees with the necessary tools and access, promoting a productive work environment.- Leveraged AWS (Amazon Web Services) to implement and manage infrastructure, harnessing the benefits of cloud technology for scalability and reliability.- Conducted thorough infrastructure analysis and provided recommendations for on-premise customer setups, ensuring optimal performance and tailored solutions.

Organization-Wide Role | Training | Coaching | Change Management- Conducted comprehensive training sessions to educate teams on the Agile and Scrum mindset, emphasizing the principles, values, and practices that underpin successful agile methodologies.- Provided coaching and guidance to individuals and teams, fostering the adoption of an Agile mindset and supporting their transition to agile ways of working.- Acted as a coach for organizational change, aligning processes, structures, and practices with the Scrum framework to enable efficient and effective collaboration. - Assisted teams in implementing agile practices, such as daily stand-ups, sprint planning, retrospectives, and continuous improvement, to drive increased productivity and customer value.- Engaged in continuous learning and professional development, staying up-to-date with the latest trends and best practices in Agile methodologies and frameworks.

• End to end multi project management with overall profits above 10 M€ using the 10 PMI knowledge areas• • PMI processes • • PRINCE2 processes• • Lean/Agile techniques • • • sprint plannings, stand up meetings, backlog & prioritization, retrospectives • • • Kan-ban• • • JIRA, Trello• COTS software integrations with external integration partners worldwide • • Europe-America-India/onsite analysis-offshore development/Fixed Price and Time & Material Contracts• • Projects with Java development, API development and integrations over ESB• Management of roll out plans for new solutions & organization towards 500+ end users• Staffing and management of globally distributed project teams (10-150 people)• Coaching of project teams (8-12 people) towards self organization

End to end project manager for software development projects: from the end-user definition of the problem up to the delivery of the IT solution

• Technical data security on mainframe (ACF2), windows (NTFS and Active Directory) and Unix/Linux (native).• Creation and implementation of security policies

• Network manager with focus on network expansion and web application server management (Apache/JBoss/Tomcat - server hardening - SLA's Rackspace / US and HostBasket / BE)

• Analyst-programmer for professional and international banking applications • Analyst-programmer for Financial Professional Derivatives Market application