- Accounting- HR- Fundraising- Visionary- Keeping the wheels on the bus going 'round.

- Increased sales performance and revenue by implementing effective sales tracking and forecasting methods.- Streamlined and developed sales process which improved turnaround times and increased customer satisfaction.- Ensured accurate financial reporting by providing valuable support to the CFO across banking and accounting.- Spearheaded B2B events and corporate sponsorships, increasing brand awareness, high-quality leads, and sales.- Maximized ROI by managing business development and marketing budgets focused on cost efficiency.

- Spearheaded 15 team members in handling a significant increase in accounts from company acquisitions.- Increased customer satisfaction by establishing standardized processes across all service branches.- Consistently exceeded customer expectations and maintained professionalism in all aspects of service delivery.

- Streamlined financial processes by managing all accounting procedures and implementing cost-saving measures.- Negotiated favorable vendor contracts and pricing agreements, resulting in business and revenue growth.- Improved communication and collaboration across teams and complied with industry standards and regulations.

- Built and maintained strong relationships with prospective and existing clients gaining high customer retention rates.- Developed and implemented strategic sales plans that included targeted prospecting efforts and follow-ups.- Provided exceptional customer service, accurately solving customer issues, and developing positive partnerships.

- Managed sales and service operations, streamlining systems to achieve sales targets and customer satisfaction.- Upskilled and mentored service teams, increasing efficiency, improving service quality, and elevating productivity.- Processed and handled payroll with a high degree of accuracy and attention to detail, ensuring compliance.- Developed and maintained strong relationships with key clients and stakeholders to increase annual revenue.

- Cultivated positive B2B partnerships which increased client acquisition, retention, revenue growth, and market share.- Implemented innovative recruitment and retention strategies that attracted top talents and boosted productivity.- Improved financial performance by managing AR/AP processes and ensuring timely/accurate financial reporting.- Provided critical insights and recommendations that informed strategic decision-making and performance.- Leveraged data analytics and market insights to drive revenue growth and increase customer satisfaction.- Evaluated and improved the ‘You Move Me’ experience through customer feedback and performance reviews.- Maintained high employee engagement and job satisfaction by providing incentives and positive team culture.

- Directed a dispatch center that serviced over 1,200 financial institutions and companies to a high standard.- Improved operational efficiency, streamlined workflows, and generated high customer satisfaction levels.- Successfully resolved high-level invoice disputes, resulting in significant savings of more than $150K.- Led proactive negotiations and implemented service invoice limits, generating over $80K in annual company savings.- Improved business efficiency by developing and implementing preliminary procedures for the Service Team.