Tom De Lang

Tom De Lang Email and Phone Number

Outsourcing | Offshoring | Shared Services | Customer Contact | (Fin) Tech @
Tom De Lang's Location
Netherlands, Netherlands
Tom De Lang's Contact Details

Tom De Lang personal email

About Tom De Lang

Tom De Lang is a Outsourcing | Offshoring | Shared Services | Customer Contact | (Fin) Tech at Contractor. He possess expertise in service management, it service management, itil, incident management, service delivery and 37 more skills. He is proficient in Malay and German. Colleagues describe him as "Tom is een manager die je goed aan het denken zet: met kritische (vervolg)vragen kan hij je goed op weg helpen. Daarnaast heeft hij altijd een vlijmscherpe analyse en verliest hij het doel nooit uit het oog. Ik heb het samenwerken, mede door zijn directheid en transparantie, als zeer prettig ervaren. " and "Tom has definitely took the time to analyse the mode in which our company worked in and recognised the flaws. I consider him one of the very few people who took a chance on automatisation. "

Tom De Lang's Current Company Details
Contractor

Contractor

Outsourcing | Offshoring | Shared Services | Customer Contact | (Fin) Tech
Tom De Lang Work Experience Details
  • Contractor
    Independent Contractor
    Contractor Jan 2023 - Present
  • Sure|Aim
    Center Manager
    Sure|Aim Jul 2019 - Nov 2022
    Suriname
    Interim management assignment as center manager offshore contact center for 3 months initially and extended to help evolve and grow the contact center. I also drove the successful certification of ISO 27001.
  • Contractor
    Independent Contractor
    Contractor Jan 2017 - Jun 2019
    Malaysia & Netherlands
    Jan 2019 – Jun 2019: the Netherlands. Project Lead for Pal Mundo festival.Feb 2018 – Jan 2019: the Netherlands. Feasibility study and business case development for Shared Services Centre in Suriname for automated and off-shore accountancy services for AP, AR, GL, reporting/recon and analytics.Jan 2017 – Dec 2017: Malaysia. Service architecture and implementation. Requirement gathering and proposal for RPA solution for various systems in use.
  • Tmf Group
    Head Of Shared Services Asia Pacific
    Tmf Group Mar 2013 - Jul 2016
    Labuan, Malaysia
    Redesign and turnaround of 3 Shared Services centres in Malaysia, China and India, with 750+ headcount, overall reducing cost by almost 40% during my tenure.Crisis management assignment as Interim Head of Service Delivery Centre in Poland from Jan 2016 to Jul 2016. Defined and executed a restructuring and stabilisation plan, for new US clients and channel partners and returned centre to a steady state within 90 days.
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  • Fujitsu Global
    Head Of Global Delivery Centre Malaysia
    Fujitsu Global Jan 2012 - Jan 2013
    Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
    Transition of key accounts to new centre in Costa Rica.
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  • British American Tobacco
    Strategic Service Management
    British American Tobacco Sep 2008 - Dec 2011
    London, Uk/Kuala Lumpur, Malaysia
    Transition of in-house IT services and support to third party vendors. Service architecture and implementation globally of Change, Problem Management and Global Service Desk processes as part of Target Operating Model initiative.
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  • Fujitsu Global
    Service Delivery Manager
    Fujitsu Global Mar 2000 - Sep 2008
    London, Uk / Maarssen, The Netherlands
    Management of delivery teams up to 140 FTE. Service architecture as part of team. Crisis management assignments with in UK and in The Netherlands for a diverse range clients.
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Tom De Lang Skills

Service Management It Service Management Itil Incident Management Service Delivery Vendor Management Managed Services Service Desk Management It Outsourcing P&l Management Coaching Staff Continuous Improvement Process Improvement Lean It Performance Improvement Management By Objectives It Strategy Outsourcing Business Process It Management Change Management Coaching Business Process Improvement Management Offshoring Transition Management Service Improvement Shared Services Sla Strategy Leadership It Operations Project Delivery Pmo Business Transformation Project Portfolio Management Governance Process Management Service Desk Prince2 It Transformation Service Level Agreements

Frequently Asked Questions about Tom De Lang

What company does Tom De Lang work for?

Tom De Lang works for Contractor

What is Tom De Lang's role at the current company?

Tom De Lang's current role is Outsourcing | Offshoring | Shared Services | Customer Contact | (Fin) Tech.

What is Tom De Lang's email address?

Tom De Lang's email address is to****@****ail.com

What skills is Tom De Lang known for?

Tom De Lang has skills like Service Management, It Service Management, Itil, Incident Management, Service Delivery, Vendor Management, Managed Services, Service Desk Management, It Outsourcing, P&l Management, Coaching Staff, Continuous Improvement.

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