Who is Tom De Lang? Overview
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Tom De Lang is listed as Co-founder and partner at Serventis, based in Netherlands. AeroLeads shows a matched LinkedIn profile for Tom De Lang.
Tom De Lang previously worked as Independent Contractor at Contractor and Center Manager at Sure|Aim.
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Email format at Serventis
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Serventis
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Profile bio
About Tom De Lang
Tom De Lang is a Co-founder and partner at Serventis. He possess expertise in service management, it service management, itil, incident management, service delivery and 37 more skills. He is proficient in Malay and German. Colleagues describe him as "Tom is een manager die je goed aan het denken zet: met kritische (vervolg)vragen kan hij je goed op weg helpen. Daarnaast heeft hij altijd een vlijmscherpe analyse en verliest hij het doel nooit uit het oog. Ik heb het samenwerken, mede door zijn directheid en transparantie, als zeer prettig ervaren. " and "Tom has definitely took the time to analyse the mode in which our company worked in and recognised the flaws. I consider him one of the very few people who took a chance on automatisation. "
Listed skills include Service Management, It Service Management, Itil, Incident Management, and 38 others.
Current workplace
Tom De Lang's current company
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8 roles
Tom De Lang work experience
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Independent Contractor
Contractor
Center Manager
Sure|Aim
Interim management assignment as center manager offshore contact center for 3 months initially and extended to help evolve and grow the contact center. I also drove the successful certification of ISO 27001.
Jul 2019 - Nov 2022
Independent Contractor
Contractor
Jan 2019 – Jun 2019: the Netherlands. Project Lead for Pal Mundo festival.Feb 2018 – Jan 2019: the Netherlands. Feasibility study and business case development for Shared Services Centre in Suriname for automated and off-shore accountancy services for AP, AR, GL, reporting/recon and analytics.Jan 2017 – Dec 2017: Malaysia. Service architecture and implementation. Requirement gathering and proposal for RPA solution for various systems in use.
Jan 2017 - Jun 2019
Head Of Shared Services Asia Pacific
Redesign and turnaround of 3 Shared Services centres in Malaysia, China and India, with 750+ headcount, overall reducing cost by almost 40% during my tenure.Crisis management assignment as Interim Head of Service Delivery Centre in Poland from Jan 2016 to Jul 2016. Defined and executed a restructuring and stabilisation plan, for new US clients and channel partners and returned centre to a steady state within 90 days.
Mar 2013 - Jul 2016
Head Of Global Delivery Centre Malaysia
Transition of key accounts to new centre in Costa Rica.
Jan 2012 - Jan 2013
Strategic Service Management
Transition of in-house IT services and support to third party vendors. Service architecture and implementation globally of Change, Problem Management and Global Service Desk processes as part of Target Operating Model initiative.
Sep 2008 - Dec 2011
Service Delivery Manager
Management of delivery teams up to 140 FTE. Service architecture as part of team. Crisis management assignments with in UK and in The Netherlands for a diverse range clients.
Mar 2000 - Sep 2008
FAQ
Frequently asked questions about Tom De Lang
Quick answers generated from the profile data available on this page.
What company does Tom De Lang work for?
Tom De Lang works for Serventis.
What is Tom De Lang's role at Serventis?
Tom De Lang is listed as Co-founder and partner at Serventis.
Where is Tom De Lang based?
Tom De Lang is based in Netherlands while working with Serventis.
What companies has Tom De Lang worked for?
Tom De Lang has worked for Serventis, Contractor, Sure|Aim, Tmf Group, and Fujitsu Global.
How can I contact Tom De Lang?
You can use AeroLeads to view verified contact signals for Tom De Lang at Serventis, including work email, phone, and LinkedIn data when available.
What skills is Tom De Lang known for?
Tom De Lang is listed with skills including Service Management, It Service Management, Itil, Incident Management, Service Delivery, Vendor Management, Managed Services, and Service Desk Management.
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