Tom Duncan work email
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
- Valid
Tom Duncan personal email
A results driven Inspirational and Customer Centric Executive Leader who thrives on evolving organizations, building and leading exceptional teams, driving exceptional results with best in class customer experiences and team member engagement. Achieves results driving innovative change, customer and vendor partnerships, sustained growth and operations excellence trends on a foundation of collaborative cross-functional team work. Comfortable in the board room and in the field, builds sustainable relationships and teams by leading and coaching for high performance. Strong focus on process, data, customers, growth and key drivers. A passionate and driven visionary who supports and builds a strategic vision team members readily adopt and execute towards.Highlights of my performance:- Built, led, managed and mentored high performance cross functional teams achieving consistent year over year double digit EBITDA growth.- Re-Engineered Supply Chain processes and Vendor relationships improving product life cycle, quality and customer experience while driving multi-million dollar savings.- Led transformational system and process change improving customer experience relationships, process re-engineering, KPI development and growth.- Developed new processes, training and tools/technology driving field service productivity gains and team member engagement.- Developed New Lead Generation programs and Marketing Channels driving growth- Strong advocate of talent development and succession planning - 70% non-technical postings filled internally- Leader in Coaching for High Performance and Engagement- A passion for uncompromising Safety with consistent improvement in results.- Leveraging a strategic view to data analytics in order to reshape operational results mutually beneficial to customers and the organization.- Over-achievement of 5 year strategic plan goals with strong focus on mutually beneficial enterprise:customer relationships.tduncan@cogeco.ca
-
PrincipalDuncan Management ConsultingToronto, On, Ca
-
Chief Operating OfficerGateway Services Inc. Dec 2022 - PresentGuelph, Ontario , CaReporting to the CEO and Private Equity Board, overseeing Gateway’s operations in North America. Gateway's success story Built on Trust and Integrity continues with a team of exceptional people who continue to shape the future of the veterinary after-care services markets across North America. Revenue $400MM with over 2000 high performing team members. -
PrincipalDuncan Management Consulting Jun 2019 - PresentBusiness management consultant energizing organizations and leaders to view their business through a different lens transforming legacy practices with a focus on long term strategic enterprise value, customer experience, supply chain/logistics, team engagement, sustainable profitable growth, continual improvement in operations and re-engineering of processes and leveraging technology.
-
Ecap Program Advisory Committee - ElectricalConestoga College Apr 2022 - Apr 2024Kitchener, On, CaVoting member for the ECAP (Electrical Technician Industrial and Electrical Techniques) Program Advisory Committee -
Executive Vice President & Chief Operating OfficerSpark Power Nov 2021 - Jan 2023Oakville, L6H 1A7, CaReporting to the President & CEO, overseeing Spark’s operating lines of business in Canada, US, Renewables, and key corporate functions including health and safety, engineering, supply chain, and operational excellence for North America's leading independent provider of end-to-end electrical contracting services, operations/maintenance, and energy solutions with a mandate to stabilize and turnaround the business. Spark Power continues to build a team of exceptional people who continue to shape the future of the power infrastructure and renewable energy markets across North America. Revenue $275MM with 1200 field team members.Operationally leading the Turn-Around of Spark Power.- 10% Revenue Growth- SG&A Reduced by $6.5MM (from 20% to 16% of Rev)- Operational EBITDA improvement of $16.5MM (from 3.5% Rev to 12.3%)- 42% improvement in TRIR (2.50 to 1.44)- OpEx $2MM+ in productivity gains and cost savings- Backlog/Pipeline improved to 98% of 12 month target or $268MM- F'23 to '25 Strat Plan and Annual Operating Plans (key highlights: formal Go-To-Market Strategy, US Market Maturity, Gross Margin evolution and Internal/External Customer Experiences)- Support Sale of Bull Frog Power and Foundational Operations activity supporting new Bank Amendment Agreement- Move Key M&A integrations out of Impairment Status- Key Culture Change Agent and Coach/Mentor -
Executive Vice President - CanadaSpark Power Jul 2021 - Nov 2021Oakville, L6H 1A7, CaReporting to the President & CEO leading all Canadian Technical Services for North America's leading independent provider of end-to-end electrical contracting services, operations/maintenance and energy solutions. Transition role to intended COO turnaround scope. Spark Power continues to build a team of exceptional people who want to shape the future of the power infrastructure and renewable energy markets across North America. Responsibilities include: managing field operations, field sales and business development opportunities.
-
Vice President - Central RegionWajax Jan 2020 - Jul 2021Mississauga, Ontario, CaReporting to the Chief Operating Officer, Regional Vice President for one of Canada’s longest-standing and most diversified industrial products and services providers offering a broad range of products and services, best-in-class manufacturing partners (OEM’s) and diverse market experience across many industries. A region with over $300MM in annual revenue, over 500 team members and 14 direct reports. Responsibilities include: managing field operations, field sales and business development opportunities. EBIT improvement YOY of 9.2% (COVID over 2019). 2021 run rate H1 49% increase from 2019 non-covid levels. Safety - TRIR improved from 2.2 to 0.6 NPS improvement from 53 to 62 Restructured pricing model improving profitability and targeted growth. GM% increase 18%. 14% improvement in field service productivity Leadership member supporting Mobile Field Service implementation and Customer Support Center operationalization. Launch of Ontario Key Account program -
General Manager - OntarioSuperior Propane Aug 2016 - Jun 2019Cambridge, Ontario, CaReporting to the Vice President, responsible for the overall sales and operations of a $250MM business with full P&L responsibility inclusive of driving aggressive growth, delivering exceptional customer experience, plant operations, service/install locations, operations/supply chain, safety, strategic planning and team member engagement / development, contractor markets and driving significant growth in all lines of business. Responsible in both B2C and B2B with supporting 5-year strat plan. This is a multi-faceted role collaborating across all functions in a matrix organization ensuring operations efficiencies, sales effectiveness, marketing plans and business plan development/execution. 250 team members, 80 Partners and 9 direct reports. Safety improvement of 60% in TRIR, 20% PMVI and 50% CVOR Volume growth of 13.9% ; customer base growth of 8.15% EBITDA improvement of 24.6% ($13MM) Customer experience – moved NPS from 29 to 50 OPEX moved from 52% to 38% 32% improvement in field service productivity Created Internal Lead Generation Program National Lead Customer Onboarding Re-Engineering Restructured Pricing Model accelerating growth and ebitda New Marketing Programs increasing lead generation opportunities -
General Manager - Golden HorseshoeReliance Home Comfort Jan 2015 - Aug 2016Toronto, Ontario, CaReporting to the Vice President, responsible for the overall sales and operations of a $115MM business with full P&L responsibility inclusive of driving aggressive growth, delivering exceptional customer experience, plant operations (sheet metal), service/install locations, safety, strategic planning and team member engagement / development, contractor markets and driving significant growth in all B2B channels. Responsible in both B2C and B2B with supporting 5-year strat plan. This is a multi-faceted role collaborating across all functions in the organization ensuring operations efficiencies, sales effectiveness, marketing plans and business plan development/execution. 110 Technicians, 77 contractors, 23 sales agents, Telesales and 10 direct reports. YOY HVAC growth of 25%, Market Share increase of 3.5% EBITDA improvement YOY of 15% Continual Improvement Initiatives $2MM cost savings 20% improvement in customer experience shifting focus to online presence Capital spend reductions of $1MM 20% improvement in field service productivity Company Leader in Engagement scores Lead Generation increases of 35% YOY Habitat for Humanity – 15 Builds -
Director - Operations (Ontario/Canada)Reliance Home Comfort 2007 - Dec 2014Toronto, Ontario, CaReporting to the Vice President Operations responsible for the overall operations of a $470MM operating business inclusive of owning/leading supply chain, operations re-engineering efforts, changemanagement, Safety/Regulatory, P&L ownership, capital spend ownership, continual driving of operational efficiencies, sales/growth and process discipline; overall accountability for all operations (inclusive of health and safety / regulatory /quality / training), 5-year strategic planning, risk management, related initiatives/project work, team development, executive communication, B2B sales channel and Residential sales channels, board of director presentations, business development/growth and vendor/stakeholder relationships. Customer experience ownership measured by NPS and online reputation. 300 internal field reports, 150 hvac contractors/dealers and 14 direct reports. Business lead negotiator with the unions. Supply Chain improvements of $14.5MM 40% improvement in Inventory Turns Customer Experience improvements in NPS moving from 30 to 63. Gross Margin increase of 12% Operating Cost Reductions of $15.3MM Capital Spend Reductions of $13.5MM Lead Generation improvement of 145% in HVAC and 156% in CPP Plans Customer Base increase of 14% in HVAC 32% improvement in field Safety results Manager Development Program created – Future Leaders. Collective Bargaining Business Lead - $1MM savings CEP, $200K savings USW
-
Senior Manager - Strategic Initiatives (Re-Engineering)Reliance Home Comfort 2006 - 2007Toronto, Ontario, CaReporting to the Vice President, Strategic Initiatives responsible for leading and developing the overall strategic operational business planning/re-engineering efforts around operational efficiencies, workflow process, geographical branch footprints, solution selling management, customer service excellence and field implementations. Overall leadership and management of all business plans, initiatives, change management and full accountability for results. Added responsibility for leading supply chain process re-engineering and vendor negotiations. Leading sales force and operations work force management / infrastructure process by leveraging business plans supporting 10-15% sales revenue growth, customer service productivity initiatives and flat year over year operating costs. High participation rate in community activities. Process and Structure changes saving $2.4MM Sales Revenue improvements of $500K Supply Chain improvements of $500K Development of Contractor Web Portal Re-engineered operating model for field service and contractors Plan Developed to drive new market entry, value propositions, new products
-
Assistant CoachNiagara North Aaa Hockey Association 2012 - 2015Detroit Warrior Tournament Winners - 2012Rochester AAA Invitational Winners - 2012OMHA AAA GOLD Medalists - 2013OHF Silver Medalists - 2013OMHA AAA BRONZE Medalists - 2014OMHA AAA BRONZE Medalists - 2015
-
Division Manager - Distribution/Operations (Ontario)Praxair 2004 - 2006Danbury, Ct, UsProgressive career beginning in plant operations, inside sales, transitioning through territory sales management, business analysis, operations management and regional management. As Divisional Manager, led the strategic distribution business planning, people management and development, budget development and goal attainment for the Ontario industrial and retail distribution business. -
Regional Operations ManagerPraxair 2003 - 2004Danbury, Ct, Us
-
Operations Manager - GtaPraxair 2002 - 2003Danbury, Ct, Us
-
Business AnalystPraxair 2002 - 2002Danbury, Ct, Us
-
Territory Manager (Sales)Praxair 1994 - 2002Danbury, Ct, UsA progressive career starting out of school working inside sales, inventory control, plant operations and hands-on technical work leading to a Territory Sales role.
Tom Duncan Skills
Tom Duncan Education Details
-
Mcmaster UniversityFinance/Strategy -
Executive Coach
-
6 SigmaBlack Belt Training
-
Mcmaster UniversityPsychology / Economics
-
Coaching For High Performance
Frequently Asked Questions about Tom Duncan
What company does Tom Duncan work for?
Tom Duncan works for Duncan Management Consulting
What is Tom Duncan's role at the current company?
Tom Duncan's current role is Principal.
What is Tom Duncan's email address?
Tom Duncan's email address is td****@****ort.com
What schools did Tom Duncan attend?
Tom Duncan attended Mcmaster University, Executive Coach, 6 Sigma, Mcmaster University, Coaching For High Performance.
What are some of Tom Duncan's interests?
Tom Duncan has interest in Social Services, Children, Health.
What skills is Tom Duncan known for?
Tom Duncan has skills like Strategic Planning, Contract Negotiation, Operations Management, Supply Chain, Strategy, Sales, Team Building, Negotiation, Leadership, Team Leadership, Process Improvement, Change Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial