Tom Duncan Email & Phone Number

Toronto, On, Ca

Guelph, Ontario , Ca

Reporting to the CEO and Private Equity Board, overseeing Gateway’s operations in North America. Gateway's success story Built on Trust and Integrity continues with a team of exceptional people who continue to shape the future of the veterinary after-care services markets across North America. Revenue $400MM with over 2000 high performing team members.

Business management consultant energizing organizations and leaders to view their business through a different lens transforming legacy practices with a focus on long term strategic enterprise value, customer experience, supply chain/logistics, team engagement, sustainable profitable growth, continual improvement in operations and re-engineering of processes and leveraging technology.

Kitchener, On, Ca

Voting member for the ECAP (Electrical Technician Industrial and Electrical Techniques) Program Advisory Committee

Oakville, L6H 1A7, Ca

Reporting to the President & CEO, overseeing Spark’s operating lines of business in Canada, US, Renewables, and key corporate functions including health and safety, engineering, supply chain, and operational excellence for North America's leading independent provider of end-to-end electrical contracting services, operations/maintenance, and energy solutions with a mandate to stabilize and turnaround the business. Spark Power continues to build a team of exceptional people who continue to shape the future of the power infrastructure and renewable energy markets across North America. Revenue $275MM with 1200 field team members.Operationally leading the Turn-Around of Spark Power.- 10% Revenue Growth- SG&A Reduced by $6.5MM (from 20% to 16% of Rev)- Operational EBITDA improvement of $16.5MM (from 3.5% Rev to 12.3%)- 42% improvement in TRIR (2.50 to 1.44)- OpEx $2MM+ in productivity gains and cost savings- Backlog/Pipeline improved to 98% of 12 month target or $268MM- F'23 to '25 Strat Plan and Annual Operating Plans (key highlights: formal Go-To-Market Strategy, US Market Maturity, Gross Margin evolution and Internal/External Customer Experiences)- Support Sale of Bull Frog Power and Foundational Operations activity supporting new Bank Amendment Agreement- Move Key M&A integrations out of Impairment Status- Key Culture Change Agent and Coach/Mentor

Oakville, L6H 1A7, Ca

Reporting to the President & CEO leading all Canadian Technical Services for North America's leading independent provider of end-to-end electrical contracting services, operations/maintenance and energy solutions. Transition role to intended COO turnaround scope. Spark Power continues to build a team of exceptional people who want to shape the future of the power infrastructure and renewable energy markets across North America. Responsibilities include: managing field operations, field sales and business development opportunities.

Mississauga, Ontario, Ca

Reporting to the Chief Operating Officer, Regional Vice President for one of Canada’s longest-standing and most diversified industrial products and services providers offering a broad range of products and services, best-in-class manufacturing partners (OEM’s) and diverse market experience across many industries. A region with over $300MM in annual revenue, over 500 team members and 14 direct reports. Responsibilities include: managing field operations, field sales and business development opportunities. EBIT improvement YOY of 9.2% (COVID over 2019). 2021 run rate H1 49% increase from 2019 non-covid levels. Safety - TRIR improved from 2.2 to 0.6 NPS improvement from 53 to 62 Restructured pricing model improving profitability and targeted growth. GM% increase 18%. 14% improvement in field service productivity Leadership member supporting Mobile Field Service implementation and Customer Support Center operationalization. Launch of Ontario Key Account program

Cambridge, Ontario, Ca

Reporting to the Vice President, responsible for the overall sales and operations of a $250MM business with full P&L responsibility inclusive of driving aggressive growth, delivering exceptional customer experience, plant operations, service/install locations, operations/supply chain, safety, strategic planning and team member engagement / development, contractor markets and driving significant growth in all lines of business. Responsible in both B2C and B2B with supporting 5-year strat plan. This is a multi-faceted role collaborating across all functions in a matrix organization ensuring operations efficiencies, sales effectiveness, marketing plans and business plan development/execution. 250 team members, 80 Partners and 9 direct reports. Safety improvement of 60% in TRIR, 20% PMVI and 50% CVOR Volume growth of 13.9% ; customer base growth of 8.15% EBITDA improvement of 24.6% ($13MM) Customer experience – moved NPS from 29 to 50 OPEX moved from 52% to 38% 32% improvement in field service productivity Created Internal Lead Generation Program National Lead Customer Onboarding Re-Engineering Restructured Pricing Model accelerating growth and ebitda New Marketing Programs increasing lead generation opportunities

Toronto, Ontario, Ca

Reporting to the Vice President, responsible for the overall sales and operations of a $115MM business with full P&L responsibility inclusive of driving aggressive growth, delivering exceptional customer experience, plant operations (sheet metal), service/install locations, safety, strategic planning and team member engagement / development, contractor markets and driving significant growth in all B2B channels. Responsible in both B2C and B2B with supporting 5-year strat plan. This is a multi-faceted role collaborating across all functions in the organization ensuring operations efficiencies, sales effectiveness, marketing plans and business plan development/execution. 110 Technicians, 77 contractors, 23 sales agents, Telesales and 10 direct reports. YOY HVAC growth of 25%, Market Share increase of 3.5% EBITDA improvement YOY of 15% Continual Improvement Initiatives $2MM cost savings 20% improvement in customer experience shifting focus to online presence Capital spend reductions of $1MM 20% improvement in field service productivity  Company Leader in Engagement scores Lead Generation increases of 35% YOY Habitat for Humanity – 15 Builds

Toronto, Ontario, Ca

Reporting to the Vice President Operations responsible for the overall operations of a $470MM operating business inclusive of owning/leading supply chain, operations re-engineering efforts, changemanagement, Safety/Regulatory, P&L ownership, capital spend ownership, continual driving of operational efficiencies, sales/growth and process discipline; overall accountability for all operations (inclusive of health and safety / regulatory /quality / training), 5-year strategic planning, risk management, related initiatives/project work, team development, executive communication, B2B sales channel and Residential sales channels, board of director presentations, business development/growth and vendor/stakeholder relationships. Customer experience ownership measured by NPS and online reputation. 300 internal field reports, 150 hvac contractors/dealers and 14 direct reports. Business lead negotiator with the unions. Supply Chain improvements of $14.5MM 40% improvement in Inventory Turns Customer Experience improvements in NPS moving from 30 to 63. Gross Margin increase of 12% Operating Cost Reductions of $15.3MM Capital Spend Reductions of $13.5MM Lead Generation improvement of 145% in HVAC and 156% in CPP Plans Customer Base increase of 14% in HVAC 32% improvement in field Safety results Manager Development Program created – Future Leaders. Collective Bargaining Business Lead - $1MM savings CEP, $200K savings USW

Toronto, Ontario, Ca

Reporting to the Vice President, Strategic Initiatives responsible for leading and developing the overall strategic operational business planning/re-engineering efforts around operational efficiencies, workflow process, geographical branch footprints, solution selling management, customer service excellence and field implementations. Overall leadership and management of all business plans, initiatives, change management and full accountability for results. Added responsibility for leading supply chain process re-engineering and vendor negotiations. Leading sales force and operations work force management / infrastructure process by leveraging business plans supporting 10-15% sales revenue growth, customer service productivity initiatives and flat year over year operating costs. High participation rate in community activities. Process and Structure changes saving $2.4MM Sales Revenue improvements of $500K  Supply Chain improvements of $500K Development of Contractor Web Portal Re-engineered operating model for field service and contractors Plan Developed to drive new market entry, value propositions, new products

Detroit Warrior Tournament Winners - 2012Rochester AAA Invitational Winners - 2012OMHA AAA GOLD Medalists - 2013OHF Silver Medalists - 2013OMHA AAA BRONZE Medalists - 2014OMHA AAA BRONZE Medalists - 2015

Danbury, Ct, Us

Progressive career beginning in plant operations, inside sales, transitioning through territory sales management, business analysis, operations management and regional management. As Divisional Manager, led the strategic distribution business planning, people management and development, budget development and goal attainment for the Ontario industrial and retail distribution business.

Danbury, Ct, Us

Danbury, Ct, Us

Danbury, Ct, Us

Danbury, Ct, Us

A progressive career starting out of school working inside sales, inventory control, plant operations and hands-on technical work leading to a Territory Sales role.

Mba, Finance/Strategy

Education record

Black Belt Training

Ba, Psychology / Economics

Education record