IT Systems Management: Proficiently maintained diverse IT systems, ensuring optimal functionality and performance.SharePoint Migration & Enhancement: Led successful SharePoint migration, enhancing collaboration and workflow efficiency.Legacy System Troubleshooting: Expertly diagnosed and resolved complex issues in legacy systems, utilizing creative problem-solving.Documentation & Knowledge Sharing: Created user-friendly manuals and Wiki articles to empower colleagues in resolving IT challenges.Asset Management: Managed seamless asset replacement, upgrades, and IT equipment loans, promoting resource efficiency.Data Recovery & Backup: Orchestrated robust data recovery and backup solutions, ensuring data integrity and disaster readiness.Windows 10 Support: Provided comprehensive support and efficient repairs for Windows 10 systems.Computer Re-Imaging: Executed streamlined computer re-imaging processes, optimizing system performance.Continuous Learning: Committed to ongoing training and certifications for up-to-date IT expertise.

• Maintaining and operating the Mail Registry in the Brisbane office of the ODPP• Processing all incoming mail and distributing to recipient • Preparing all outgoing mail using various courier services • Handling of sensitive and highly confidential information in relation to criminal cases• Booking and overseeing external and internal couriers• Facilitating all file movements across the ODPP, including circuit courts• Managing registers of file movements on Excel• Recording ongoing statistics of work conducted in the Mail Registry• Actioning all requests and correspondence in the Mail Registry inbox• Undertaking extensive file searches when retrieving legacy files with numerous databases• File inception and closure• Liaising with chambers and providing assistance for circuit court and outgoing mail• Meeting deadlines on a daily basis• Maintaining stock levels and replenishing when required