As a Senior Design Operations Manager at Tide, I lead and optimize design operations across teams in the UK, Bulgaria, and India. My role focuses on supporting our design team, ensuring smooth operations, and driving efficiency in processes. I oversee finance planning, tooling, and renewals, with a keen eye on seeking better functionality and potential cost savings. Additionally, I manage people operations, ensuring our team has the resources and support needed to excel. With a background in Six Sigma and Lean methodologies, I am dedicated to continuous improvement, streamlining workflows, and fostering collaboration across our global teams.

I previously led a team of consultants at a Salesforce implementation partner, managing over 35 active projects across various sectors. I leveraged my Lean expertise to drive continuous improvement in a dynamic environment, fostering growth and efficiency within a young team.

Based at Facebook’s UK headquarters, I lead a team of 16 across London, Paris, and Tel Aviv, overseeing all aspects of IT managed services. My focus is on building regional consistency, rolling out new change initiatives, and implementing processes that drive business transformation and meet strict SLAs. Our continuous improvement mindset enables us to deliver Lean principles daily, ensuring we provide optimal support to our client. People are at the heart of our success, and we regularly review team and individual goals to foster growth, develop future leaders, and advance the client’s objectives.

I previously led a team of 16 across London, Paris, and Tel Aviv, managing all aspects of IT managed services. My responsibilities included building regional consistency, rolling out new initiatives and processes, and driving change to better support Facebook and meet strict SLAs. I conducted regular one-on-one sessions with team members to set goals, develop talent, and cultivate future leaders. Additionally, I traveled internationally to maintain strong connections with our regional teams.

In my previous role as a tech on the Logistics team onsite at Facebook, I provided high-level IT logistics support to help desk teams across London. I was responsible for managing all aspects of the team’s operations, including deployment, imaging, telecommunication operations, and reverse logistics. I supported a diverse range of devices, including Mac, Windows, Linux, iOS, and Android. The London team received high praise from Milestone and our clients for our exceptional service.

I previously lead a team of retouchers on high level graphics projects for Marks & Spencer. This team supported a large scale national rebrand and Christmas graphics roll out from VCG's London Bridge Studio.

In a previous role, I was responsible for maintaining the visual standards of Apple’s newest retail stores, including Lakeside and Bromley. I drove aesthetic consistency and adhered to global visual standards by collaborating closely with store staff, management, and external contractors, setting the benchmark for one of the world's most respected brands.

I have beta tested PS3 video games for VMC Game Labs. This beta testing involved testing specific elements of gameplay and reporting glitches/bugs prior to the games public launch. Working for Ubisoft.Testing included:- Assassins Creed: Black Flag (PS3)- Tom Clancy's Splinter Cell: Blacklist (PS3)

I have previously worked at VCG Kestrel as an Image Retoucher. I expanded upon my previous experience with Adobe Photoshop and became very efficient within the work place. I worked as part of, and run a team on my own initiative, I kept to deadlines and ensured the clients’ specifications were met. These clients included Tesco, Marks & Spencer, Cadbury, Britvic, Unilever, Debenhams and 3663.