Program Manager
CurrentEnhance project outcomes through strategic relationship building with key stakeholders, including Royal Caribbean, Lorna Jane, Boot Barn, Claire's, and Omaha Steaks. Ensure alignment of technical initiatives with business objectives through close collaboration with key departments. Ensure quality and functionality through rigorous QA Testing for each project phase. Lead product lifecycle by overseeing release reviews and management.• Drove product launches by managing schedules, mitigating risks, and coordinating with stakeholders and cross-functional teams.• Boosted release management efficiency by 80% by providing effective support for a 20-member Product Team, including client communications and support.• Delivered early and added customer value by integrating Agile concepts of adaptive planning, iterative development, and continuous improvement.• Facilitated seamless communication by liaising between project sponsors, stakeholders, developers, and analysts; fostered robust relationships with external IT vendors through integrated applications.• Directed project execution by developing and implementing roadmaps and milestones, engaging key stakeholders, and providing regular status updates.• Optimized cost management by overseeing vendor relations, contract negotiations, project budgets, and deadlines; focused on cost savings by tracking expenditures and material, labor, and service costs.• Increased 30% in trainee performance metrics by implementing a Learning Management System serving over 300 employees, which reduced onboarding training costs and strengthened the onboarding process.• Enhanced project visibility and alignment through weekly Product Backlog refinement with internal and external clients and executive teams; communicated project status, risks, and budget updates; analyzed and submitted comprehensive budget reports.
