Tom Ellenburg Email & Phone Number

Focusing on leading change management processes. Working with Optum Behavioral Health on a specific engagement for a state department of health with a robust set of requirements relating to managing system changes relating to defects and enhancements.· Implement and manage a comprehensive change management process· Drive steering committee regarding changes· Support complete requirements gathering and implementation plan with key functional leads· Align change plan based on key priorities

Sacramento, California, United States

Director IT Project Services for First Data Government SolutionsProject Delivery● In a leadership role, works closely with clients guiding the successful planning and execution of IT implementation and modernization projects, maintaining "trusted advisor" status, fostering positive relationships with key stakeholders● Ownership of status report reviews and regular meetings with clients, as necessary.● Implementing and executing PMBOK-aligned project management practices● Monitoring and communicating the status of key metrics and SLAs, milestones, policies and procedures● Managing internal and external communication of risks, issues, performance, and plans and solving or escalating properly● Continually assessing communications methods to validate appropriateness for audiences and take advantage of emerging channels to confirm key messages are delivered effectively and efficiently● Ownership of project P&L, maintaining controls to monitor budget/cost projections, resource allocations, and time reportingPeople Management● Direct management of the Project Managers and other project team resources, providing mentorship, feedback, performance management and professional development supportBusiness Development● Participating in a key capacity in new business development by providing solution analysis and definition, contributing to capture planning, strategizing, proposal development and writing● Developing understanding of existing client pain points (and engaging in scope management), finding opportunities to provide increased value to our clients, navigating and negotiating the execution of change orders

PCC / GCR IncorporatedProgram ManagerContributor to the successful implementation of the PCC Campaign Finance and Lobbyist Management System at state and local agencies. Responsible for communications leadership and inputs into issue and risk management efforts. Performs as a methodologist helping to identify and support the execution of best practices aimed at gathering and meeting client business requirements through existing functionality and custom feature design and development. Renders specific content to client deliverables leading to acceptance and adoption as solution elements.

Sacramento, California Area

I am an executive level leader well versed in business development, PMO, business analysis, building and managing service offerings, product management, project and program management, change management, process management, technology sales, technical team building, technical consulting, and client relationship management.I have many years of experience as an Executive Consultant who excels as a Complex Program Manager rendering highly effective consulting services. I have a successful record at leading teams in the design and delivery of well received solutions - throughout the SDLC - managing and documenting requirements gathering, solution design, development, test, and rollout activities.

Sacramento

Recent engagements -Served as engagement leader for a Complex Program - custom implementation of SalesForce Development Community - SFDC - Partner Center for a WAN optimization client. Program Leader for Dynamic Automation for North America - effectively led the program from start up to an operational team addressing repeatable pain points in the application, integration, and data layers by developing and deploying RPA solutions based on IPsoft and blueprism third party software offerings. Led the design and execution of a go to market plan including team members' roles and responsibilities and communications cadence around an end to end engagement process. Led the development of processes for FOAK (first of a kind) RPAs (Robotic Process Automation) for several foundation clients - started from zero with the methods and approach for building an extended team between GTS, GBS client teams, and our own Deployment Management teams. Performance Improvement Analysis Team Leader for a major utility company. Led the client / IBM, resources working collaboratively to resolve performance issues for the newly implemented GIS solution. Reviewed current performance analysis activities and conducted additional performance analysis with a team of Subject Matter Specialists. Successfully built and executed a method based approach for testing, data collection, data analysis and solution synthesis activities. This was a highly successful engagement that solved the solution performance problems and prevented impacts on the solution roll out schedule.IBM GBS Project Executive on the CAMMIS engagement in Sacramento. Led application management activities for 30+ HIPPA compliant client management and claims processing applications - through an 18 month takeover period migrating applications and data from an incumbent DC in Rancho Cordova, CA to IBM data centers in Dallas (prod) and Southbury (dev / test). Completed a highly successful assumption of operations.

Southern California

Performed as a top sales revenue generator for the duration of his tenure.Served in an executive role for a company that makes connectivity programs that tie proprietary hosts and e-mail messaging systems to enterprise networks. Tenure started with an account executive activity and grew into increasing responsibilities for product management and leadership at the executive level. Core responsibility was for revenue generation through customer relationship building and successful delivery of software, eCommerce and e-business solutions, and network engineering services.

Rapid City, South Dakota Area

Led highly successful campaigns aimed at driving placement of the company’s specialized printer driver and document conversion software into the international marketplace.Performed as the company's top sales revenue generator for the duration of his tenure.