Tom E. Email & Phone Number

Florida, United States

Charlotte, North Carolina, Us

As Regional Director of Operations at Extended Stay America, I lead and oversee the performance of 67 hotels across 6 districts, managing a team of District Managers to ensure operational excellence. My focus is on driving revenue growth, enhancing guest satisfaction, and optimizing operational efficiency. I implement strategic initiatives to improve occupancy, control costs, and develop high-performing teams through coaching, collaboration, and leadership.

Charlotte, North Carolina, Us

I oversaw operations for 10 hotels, ensuring alignment with brand standards and achieving key performance metrics. I focused on driving revenue growth, improving guest satisfaction, and maintaining operational efficiency. In this role, I developed and mentored hotel managers, fostering high-performing teams and a culture of continuous improvement. Through strategic planning and hands-on leadership, I successfully optimized hotel performance, controlled costs, and enhanced overall guest experiences.

Rockville, Maryland, Us

As Regional Operations Manager at WoodSpring Suites under H&W Management, I oversaw operations for three hotels, focusing on revenue growth and tight expense control. Through strategic leadership and operational oversight, I consistently delivered GOP margins of 65% or higher. I developed and guided property managers to achieve peak performance while maintaining brand standards and enhancing guest satisfaction. My efforts ensured financial efficiency and sustainable profitability, positioning the hotels for long-term success.

Rockville, Maryland, Us

As a Quality Assurance Trainer, I was a part of a team that successfully implemented the Guest Ready Learning Assessment (GRLA) program across all hotels in the brand. This initiative improved Guest Satisfaction Likely to Recommend (LTR) scores by reinforcing operational compliance through targeted training. I collaborated with hotel teams to ensure a consistent guest experience, driving operational excellence and brand consistency. Our efforts contributed to measurable improvements in guest satisfaction and team performance across the portfolio.

Rockville, Maryland, Us

As General Manager of the Alpharetta, GA property, I played a key role in the successful rebranding from Value Place to WoodSpring Suites. I oversaw all aspects of hotel operations, ensuring a seamless transition while maintaining guest satisfaction and operational efficiency. Through focused leadership, I drove revenue growth and optimized expenses, contributing to sustained profitability. I also ensured team alignment with the new brand standards, fostering a culture of excellence and compliance that improved guest experiences and satisfaction.