⁃ Built resilient, production-grade cloud architectures leveraging AWS EC2, auto-scaling groups, and serverless technologies like AWS API Gateway and Lambda to ensure scalable and secure infrastructure.⁃ Honed skills in Infrastructure as Code (IaC) with Terraform, automating deployments across various environments to streamline processes and reduce manual interventions.⁃ Implemented robust monitoring and alerting solutions using Prometheus, Grafana, AWS CloudWatch, and AWS CloudTrail to prioritize system health and enable fast, effective troubleshooting.⁃ Contributed to the design and implementation of secure networks, working with load balancers, subnets, gateways, and route tables to ensure seamless traffic flow and resilience.⁃ Assisted in setting up CI/CD pipelines using Azure DevOps for automated deployment, improving overall efficiency and reliability.⁃ Developed Python and Shell/Bash scripts to automate repetitive tasks and enhance operational efficiency.⁃ Collaborated across the organization with developers, product teams, IT, QA, and management to align technical efforts with broader organizational goals.

⁃ Managed Amazon Web Services (AWS) systems and applications, working to ensure performance and reliability.⁃ Administered monitoring tools to maintain system performance.⁃ Collaborated with the DevOps team on operational processes and cloud-based tasks, with a growing focus on Kubernetes.⁃ Engaged with internal teams and clients to address technical issues and support smooth operations.⁃ Developed skills in cloud infrastructure management and problem-solving in a production environment

⁃ Implemented communication processes to improve team and system performance.⁃ Addressed complex technical issues beyond entry-level support scope.⁃ Oversaw technical operations and customer satisfaction, applying knowledge of MySQL.⁃ Guided team goal-setting and performance monitoring, developing leadership skills.⁃ Gained experience in team management and technical operations oversight.

⁃ Used databases and network monitoring tools for system diagnostics.⁃ Utilized customer service platforms like Freshdesk for effective customer communication.⁃ Provided support within a collaborative team environment.⁃ Developed skills in customer service, troubleshooting, and technical support.⁃ Gained foundational experience in IT operations and customer relationship management.