Thomas Falzone Email & Phone Number

Columbus, OH, US

Central Ohio

Columbus, Ohio Area

Over twenty years overseeing complex operations, including claims management, software services and continuous improvement projects. Tom utilizes outstanding leadership skills in project planning, management and implementation of requirements with consistent results of high quality projects. Tom is versatile in maximizing productivity while maintaining.

Columbus, Ohio Area

Work with Client companies to analyze and recommend improvements to current and proposed processes. Advise business leaders on strategy and operational direction. Oversee Projects of all sizes and complexities. Recent Clients include:- NiSource/Columbia Gas of Ohio, Senior Project Manager, Implementation (via HMB, Inc.)- AEP, Project Management Consultant.

• Scope of responsibilities include customer service operations, human resources, clinical services, information services, facilities management, and shipping/receiving; oversee and drive performance of Directors (3) and.
• Improve staff efficiency, reduce costs and elevate overall performance through project budget review/analysis; consistently measure tasks performed against pricing list to ensure profitability of functions and.
• Oversaw business process improvement initiatives leading to productivity and quality gains of over 20%.

• Contracted to create and oversee and ensure seamless delivery of company’s online claims management tool being rolled out to clients. Created and maintained policies, procedures, reporting tools and timelines. Worked.
• Successfully rolled out online claims management application—TruNet—on time while meeting or exceeding all quality goals.
• Utilized Agile Methodologies in an Iterative Development Lifecycle to manage project aspects while keeping all stakeholders fully informed and engaged throughout the many development cycles.
• Created and Managed project requirements that all parties could agree upon, understand and work towards throughout process.
• Developed and executed QA test strategies throughout project lifecycle.
• Oversaw Training of business users on all new functionality.

• Scope of responsibilities included call center operations, large volume mail intake/mail room functions, network operations, facilities management, and human resources; oversaw and ensured performance of up to.
• Contributed to significant and complex settlements including WorldCom Securities litigation, General Motors Bankruptcy administration, and Nortel Securities litigation.
• Improved staff efficiency, reduced costs and elevated overall performance through constant operating budget review/analysis; consistently measured tasks performed against pricing list to ensure profitability of.
• Appointed to facilitate initiative managing growth and modification of office as well as manage transition to “back-office” operation and increase of call center operations; included move to 52,000 square foot.
• Increased efficiency in claims processing from 10 items/hour to 15 items/hour through improvement to proprietary database (Visual Basic database running in SQL server environment) and majority of screens (GUI –.
• Lowered overhead costs through renegotiation of terms of service contracts with staffing agencies; contained markup paid on each contractor, added guarantees (for contractors released early), and standardized step down.

Bs, Business Management

Education record