Tom Burns Email & Phone Number

Burnsville, MN, US

Arlington, VA, US

Tampa, Florida, US

Bloomington, Minnesota, US

Eden Prairie, Minnesota, US

Support and enhance the company's four ServiceNow instances. Add and support integrations with proprietary software, enhance existing features, build out new applications, and provide support to end users. Experienced with client scripts, UI Policies, UI Actions, business rules, REST APIs, CMDB maintenance, workflows, and Service Portal.

Eden Prairie, Minnesota, US

Incident Manager & head Service Desk Trainer- Coordinates repair and recovery efforts during High Priority Incidents, DR scenarios, and large-scale outages.- Works with all required IT support & development teams to ensure impact is determined and mitigated.- Completes post-mortem documentation, participates in post-mortem analysis meetings.- Works with IT.

Eden Prairie, Minnesota, US

Provide first-level support to users internationally.Support over 300 applications - both public and proprietary- as well as hardwareHandle tickets via self-service portal, phone, e-mail, and chatRemote hardware and software installation, Active Directory maintenance, and troubleshooting.

Roseville, MN, US

Sales and training in homebrew equipment.Design templates, documents, and spreadsheets to improve labor efficiency and merchandising. Assist IT with troubleshooting POS systems, network issues, and hardening.

CompTIA A+ CertifiedCompTIA Network+ CertifiedCompTIA Security+ CertifiedPC design, building, and repair.Network design, implementation, maintenance, and repairSecurity auditing and hardening.C#, Javascript, and PythonHTML5 and CSS

- Currently managing a team of five others in an undisclosed game starring a nationally famous comedy act. - Acting as producer, lead game designer, and handling all negotiations and marketing aspects of the game. - Running all operational aspects of the business.- Researching technologies and workflow processes to help speed up and reduce errors in.

- Create 3D models in Blender for an upcoming Unity game based on the Girl Genius webcomic- Unwrap and texture created models to fit artistic guidelines- Work from concept art and direction to achieve artistic vision

US

-Train adults and children in the ways and techniques of Olympic Taekwondo.-In charge of running both satellite schools at Pilot Knob Elementary and the Jewish Community Center.-Secondary tasks include: - Website design in Joomla and HTML/CSS - Video editing with Adobe Premiere and After Effects - Logo design using Adobe Photoshop and Illustrator - IT.

- Design interactive environments in which the user can recolor walls and change flooring, trim and countertops.- Use Photoshop to imitate natural lighting and shading, remove and change room features, and mass produce large numbers of files through automation.- Utilize outstanding motivation and deadline-driven nature to ensure timely submission of work..

Lead game design efforts on an undisclosed iPhone edutainment game. Creation of in-game interfaces and design. Responsible for leading the team and delivering a completed product on time.

MN, US

Provided assistance to students with 3DS Max, 2D art asset creation, team managementfundamentals, C scripting, and design ideas for college coursework.Assisted instructors with student questions in the fields of character development,drawing, Flash, Photoshop, and game engine scripting in C#.

San Francisco, California, US

Customer service phone-bank position responsible for assisting inbound callers with questions about Health Saving Accounts, Flexible Spending Accounts, Health Reimbursement Arrangements, and Dependent Care Accounts. Received two "Best Shot" awards given to representatives that go above and beyond to assist the customer, as well as a consistent 32-33 out of.

Managed the retail location in the Maplewood Mall, Maplewood, MN. Responsibilities include exceeding year-over-year sales and profit goals, cellular and wireless sales goals, and warranty attach rate goals. Brought performance of the store from over 30% losses to 5% gains within three months. Created 200% gains in wireless sales, and brought warranty.

Provided sales and customer service in an assistant manager position. Promoted twice in one year due to excellence of performance in customer service, sales, teamwork, and ability to run the business during manager absences. Helped train in new representatives, assisted customers with bill concerns, phone issues, plan modifications, and functioned as an.

Bachelor Of Science (B.Sc.), Software Development

Bs, Game Design