Tom Burns Email and Phone Number
Burnsville, MN, US
Tom Burns's Location
Burnsville, Minnesota, United States, United States
Tom Burns's Contact Details
Tom Burns work email
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Tom Burns personal email
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Tom Burns phone numbers
About Tom Burns
Senior ServiceNow Developer with a passion for automating and improving process.Constantly hungry to learn and improve.Certifications: ServiceNow Certified Administrator | ITIL Foundations v3/v4 | CompTIA A+ | CompTIA Network+ | CompTIA Security+
Tom Burns's Current Company Details
Accenture Federal Services
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ServiceNow Architect
Burnsville, MN, US
- Website:
- accenturefederal.com
- Employees:
- 9599
Tom Burns Work Experience Details
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Accenture Federal ServicesBurnsville, Mn, Us
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Servicenow ArchitectAccenture Federal Services Sep 2022 - PresentArlington, Va, Us
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Servicenow DeveloperKforce Global Solutions, Inc. Aug 2021 - Sep 2022Tampa, Florida, Us -
Principal Servicenow DeveloperHealthpartners Mar 2020 - Sep 2021Bloomington, Minnesota, Us -
Senior Servicenow Software DeveloperC.H. Robinson Sep 2017 - Mar 2020Eden Prairie, Minnesota, UsSupport and enhance the company's four ServiceNow instances. Add and support integrations with proprietary software, enhance existing features, build out new applications, and provide support to end users. Experienced with client scripts, UI Policies, UI Actions, business rules, REST APIs, CMDB maintenance, workflows, and Service Portal. -
Major Incident ManagerC.H. Robinson Sep 2016 - Oct 2017Eden Prairie, Minnesota, UsIncident Manager & head Service Desk Trainer- Coordinates repair and recovery efforts during High Priority Incidents, DR scenarios, and large-scale outages.- Works with all required IT support & development teams to ensure impact is determined and mitigated.- Completes post-mortem documentation, participates in post-mortem analysis meetings.- Works with IT leadership and technical writers to craft and oversee valuable, concise communication to the business regarding high impact incidents.- Using Service-Now, tracks and creates incident/problem tickets, and generates advanced reports.
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It Service Desk AnalystC.H. Robinson Sep 2015 - Sep 2017Eden Prairie, Minnesota, UsProvide first-level support to users internationally.Support over 300 applications - both public and proprietary- as well as hardwareHandle tickets via self-service portal, phone, e-mail, and chatRemote hardware and software installation, Active Directory maintenance, and troubleshooting.
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Retail AssociateNorthern Brewer Aug 2014 - Nov 2015Roseville, Mn, UsSales and training in homebrew equipment.Design templates, documents, and spreadsheets to improve labor efficiency and merchandising. Assist IT with troubleshooting POS systems, network issues, and hardening. -
Freelance Network & Hardware Technician/AdministratorNetwork Administrator | A+ Network+ Certified | Ready For Your Network Setup And Administration Jun 2002 - Sep 2015CompTIA A+ CertifiedCompTIA Network+ CertifiedCompTIA Security+ CertifiedPC design, building, and repair.Network design, implementation, maintenance, and repairSecurity auditing and hardening.C#, Javascript, and PythonHTML5 and CSS
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Owner, Designer & Project ManagerChaos Theory Interactive Dec 2010 - Feb 2015- Currently managing a team of five others in an undisclosed game starring a nationally famous comedy act. - Acting as producer, lead game designer, and handling all negotiations and marketing aspects of the game. - Running all operational aspects of the business.- Researching technologies and workflow processes to help speed up and reduce errors in production. -
3D Artist (Contract)Gizmocracy Jan 2013 - Oct 2013- Create 3D models in Blender for an upcoming Unity game based on the Girl Genius webcomic- Unwrap and texture created models to fit artistic guidelines- Work from concept art and direction to achieve artistic vision
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Chief Instructor - Satellite SchoolsFamily Martial Arts Academy- Boltz'S Taekwondo Jul 2011 - Nov 2012Us-Train adults and children in the ways and techniques of Olympic Taekwondo.-In charge of running both satellite schools at Pilot Knob Elementary and the Jewish Community Center.-Secondary tasks include: - Website design in Joomla and HTML/CSS - Video editing with Adobe Premiere and After Effects - Logo design using Adobe Photoshop and Illustrator - IT support -
Designer (Contract)Preferred Interactive Dec 2010 - Feb 2012- Design interactive environments in which the user can recolor walls and change flooring, trim and countertops.- Use Photoshop to imitate natural lighting and shading, remove and change room features, and mass produce large numbers of files through automation.- Utilize outstanding motivation and deadline-driven nature to ensure timely submission of work.- Follow stringent workflow to ensure images are processed correctly and consistently
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Game Designer InternIonic Interactive Aug 2010 - Nov 2010Lead game design efforts on an undisclosed iPhone edutainment game. Creation of in-game interfaces and design. Responsible for leading the team and delivering a completed product on time. -
Student AdviserBrown College Nov 2009 - Nov 2010Mn, UsProvided assistance to students with 3DS Max, 2D art asset creation, team managementfundamentals, C scripting, and design ideas for college coursework.Assisted instructors with student questions in the fields of character development,drawing, Flash, Photoshop, and game engine scripting in C#. -
Health Benefit Services Rep IvWells Fargo Nov 2007 - Nov 2009San Francisco, California, UsCustomer service phone-bank position responsible for assisting inbound callers with questions about Health Saving Accounts, Flexible Spending Accounts, Health Reimbursement Arrangements, and Dependent Care Accounts. Received two "Best Shot" awards given to representatives that go above and beyond to assist the customer, as well as a consistent 32-33 out of 33 point call-review score for quality assurance.Assigned to the Special Projects team which is an elite group of representatives trusted to complete special tasks related to the needs of the business, such as creating call scripting for a newly-developed issue or situation or sorting through a list of accounts to detect a potential issue. Also a member of the New Accounts Team which is a slightly sales-related position responsible for being the point of contact for potential account holders in order to help them set up their Health Savings Accounts with Wells Fargo. -
Retail Sales ManagerRadioshack Dec 2006 - Nov 2007Managed the retail location in the Maplewood Mall, Maplewood, MN. Responsibilities include exceeding year-over-year sales and profit goals, cellular and wireless sales goals, and warranty attach rate goals. Brought performance of the store from over 30% losses to 5% gains within three months. Created 200% gains in wireless sales, and brought warranty attach rates from 5% to 40%. Responsible for the hiring, disciplining, rewarding, and releasing of employees. Other tasks include monitoring previous day's sales to track internal theft, running quarterly inventories, merchandising and creating displays, approving and monitoring new stock shipments as well ad intra-store transfers of merchandise.
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Senior Lead RepresentativeThe Sprint Store Jun 2003 - Jul 2005Provided sales and customer service in an assistant manager position. Promoted twice in one year due to excellence of performance in customer service, sales, teamwork, and ability to run the business during manager absences. Helped train in new representatives, assisted customers with bill concerns, phone issues, plan modifications, and functioned as an escalation point with customers.
Tom Burns Skills
Game Design
3d Studio Max
Level Design
User Interface Design
Unity3d
Texturing
3d Modeling
Customer Service
Photoshop
Game Development
Video Games
Concept Design
Flash
Social Media Marketing
Illustrator
Adobe Creative Suite
Microsoft Office
Team Building
Scripting
Incident Management
Service Now.com
Software Documentation
Creative Problem Solving
Os X
Modeling
Content Design
Photography
Research
Low Poly Modeling
Texture Painting
Uv Mapping
Character Rigging
Storyboarding
Microsoft Word
Character Animation
Unreal Editor
Microsoft Excel
Service Desk
Training
Documentation
Network Security
Problem Solving
Excel
Writing
Customer Relations
Production
Tom Burns Education Details
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Western Governors UniversitySoftware Development -
Brown CollegeGame Design
Frequently Asked Questions about Tom Burns
What company does Tom Burns work for?
Tom Burns works for Accenture Federal Services
What is Tom Burns's role at the current company?
Tom Burns's current role is ServiceNow Architect.
What is Tom Burns's email address?
Tom Burns's email address is t.****@****ers.com
What is Tom Burns's direct phone number?
Tom Burns's direct phone number is +131495*****
What schools did Tom Burns attend?
Tom Burns attended Western Governors University, Brown College.
What are some of Tom Burns's interests?
Tom Burns has interest in Civil Rights And Social Action, Politics, Science And Technology, Disaster And Humanitarian Relief, Human Rights.
What skills is Tom Burns known for?
Tom Burns has skills like Game Design, 3d Studio Max, Level Design, User Interface Design, Unity3d, Texturing, 3d Modeling, Customer Service, Photoshop, Game Development, Video Games, Concept Design.
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