Tom Fell Email and Phone Number
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Tom Fell personal email
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We partner with companies to upgrade their pipeline by identifying prospects, activating buyers, and converting opportunities with accurate B2B data.Experienced Inside Sales/Customer Experience Team Lead with a demonstrated history of working in digital industries. Skilled in Search Engine Optimization (SEO), Sales, Management, Account Management, and Start-ups. Strong customer relationship and sales professional with a Master of Science (MS) focused in Project Management from Northeastern University.With the help of DemandScience, our clients solve the 2 most important questions with B2B Data:1. Who has the highest propensity to buy my solution?2. How can I reach those contacts & companies?
Objective
View- Website:
- objectivecreative.com
- Employees:
- 10
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ObjectiveCambridge, Ma, Us
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Vice President Customer ExperienceDemandscience Sep 2023 - PresentGreater Boston, Us -
Senior Director Of Customer ExperienceDemandscience Jan 2023 - Sep 2023Greater Boston, Us
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Director Of Customer Experience, NaDemandscience Jan 2021 - Jan 2023
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Customer Experience Team LeadDemandscience Jan 2020 - Jan 2021
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Cx ManagerDemandscience Sep 2018 - Jan 2020
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Customer Experience ManagerDemandscience Sep 2018 - Jan 2020
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Inside Sales Team LeaderSedo.Com Mar 2016 - Sep 2018Cologne, DeResponsible for managing revenues of $7 million+. Implemented targeted strategies through revenue channel analysis and lead generation to maximize performance, resulting in an 8.45% increase in gross margin so far in 2017. ▪ Act as a Project manager within functional organizational structure. Projects overseen include marketing campaigns and internal organizational structure improvements. ▪ Managed and trained staff, continually demonstrate effective communication and engagement with clients. -
Auction ManagerSedo.Com Jan 2014 - Dec 2016Cologne, DeI oversaw Sedo's auction products and processes. I managed the inventory for our monthly premium auction; Great Domains. I coordinated a 30% increase in annual sales in 2016 compared with 2015.I worked closely with our sales teams, domain owners and potential bidders to deliver successful events each month. Please reach out to me if you are interested in listing your high quality domains with Sedo, and also if you wish to potentially acquire a premium domain name.
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Security & Compliance SupervisorSedo.Com Llc Jan 2008 - Dec 2013Helped create the Security & Compliance team to reduce risks associated with client behavior. This includes liaising with clients and our industry partners, as well as acting as a point of contact for internal teams. Supervise and mentor team to ensure the smooth operation of the company’s products and services. Assist in enforcing company policies and procedures.Introduced new policies and best practices to decrease fraudulent use of services, increase profits and ensure clients and staff operate within the parameters of our stated terms and conditions. I am actively involved in reviewing the performance of new products and how we communicate to our client base.Oversaw a decrease in our credit card charge back ratio from an average of 10% per month to 0.25% a month in 2012.Communicate difficult decisions to clients and partners daily, using phone, email and online via the website.Moving forward as the company grows, a key role is to work with our Sales, Technical and Product Management teams to improve the user experience both internally and externally.
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Senior Transfer SpecialistSedo.Com Llc Jan 2006 - Jan 2008First team member hired for the US start up. Very high pressure position with large workload due to the rapid growth of the company.Facilitate the domain ownership transfer process by providing advice and instruction to buyers and sellers. This required constantly updating an extensive knowledge of the types of domains available, domain registrars and the domain name lifecycle.Successfully worked with clients to resolve their concerns and used problem solving and mediating skills to ensure that transactions were completed expediently to the satisfaction of all parties.Developed best practice approaches and reviewed communication methods which resulted in increased production and faster processing times.Spent three months in Germany providing assistance and training on how to streamline international processes.
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Gpp Client Relations AssociateAviva Plc Aug 2004 - Aug 2005London, GbAdministered caseloads pension plans for companies.Acted as a liaison for the company, our clients and associated financial advisors.Showcased excellent problem solving skills to make sure all monthly investments were correctly accounted for.
Tom Fell Skills
Tom Fell Education Details
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Northeastern UniversityProject Management -
University Of LeicesterCombined Science
Frequently Asked Questions about Tom Fell
What company does Tom Fell work for?
Tom Fell works for Objective
What is Tom Fell's role at the current company?
Tom Fell's current role is Vice President, Customer Experience at DemandScience.
What is Tom Fell's email address?
Tom Fell's email address is to****@****edo.com
What is Tom Fell's direct phone number?
Tom Fell's direct phone number is (617)-499*****
What schools did Tom Fell attend?
Tom Fell attended Northeastern University, University Of Leicester.
What skills is Tom Fell known for?
Tom Fell has skills like Start Ups, Product Management, Seo, Training, Security, E Commerce, Sales, Business Development, Ppc, Social Media, Management, Affiliate Marketing.
Who are Tom Fell's colleagues?
Tom Fell's colleagues are Fleur Breen, Gary Crownshaw, Nick Dickson, Carl Richardson, Daniel Broadbent.
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