Tom Fell Email & Phone Number

Cambridge, Ma, Us

Greater Boston, Us

Greater Boston, Us

Cologne, De

Responsible for managing revenues of $7 million+. Implemented targeted strategies through revenue channel analysis and lead generation to maximize performance, resulting in an 8.45% increase in gross margin so far in 2017. ▪ Act as a Project manager within functional organizational structure. Projects overseen include marketing campaigns and internal organizational structure improvements. ▪ Managed and trained staff, continually demonstrate effective communication and engagement with clients.

Cologne, De

I oversaw Sedo's auction products and processes. I managed the inventory for our monthly premium auction; Great Domains. I coordinated a 30% increase in annual sales in 2016 compared with 2015.I worked closely with our sales teams, domain owners and potential bidders to deliver successful events each month. Please reach out to me if you are interested in listing your high quality domains with Sedo, and also if you wish to potentially acquire a premium domain name.

Helped create the Security & Compliance team to reduce risks associated with client behavior. This includes liaising with clients and our industry partners, as well as acting as a point of contact for internal teams. Supervise and mentor team to ensure the smooth operation of the company’s products and services. Assist in enforcing company policies and procedures.Introduced new policies and best practices to decrease fraudulent use of services, increase profits and ensure clients and staff operate within the parameters of our stated terms and conditions. I am actively involved in reviewing the performance of new products and how we communicate to our client base.Oversaw a decrease in our credit card charge back ratio from an average of 10% per month to 0.25% a month in 2012.Communicate difficult decisions to clients and partners daily, using phone, email and online via the website.Moving forward as the company grows, a key role is to work with our Sales, Technical and Product Management teams to improve the user experience both internally and externally.

First team member hired for the US start up. Very high pressure position with large workload due to the rapid growth of the company.Facilitate the domain ownership transfer process by providing advice and instruction to buyers and sellers. This required constantly updating an extensive knowledge of the types of domains available, domain registrars and the domain name lifecycle.Successfully worked with clients to resolve their concerns and used problem solving and mediating skills to ensure that transactions were completed expediently to the satisfaction of all parties.Developed best practice approaches and reviewed communication methods which resulted in increased production and faster processing times.Spent three months in Germany providing assistance and training on how to streamline international processes.

London, Gb

Administered caseloads pension plans for companies.Acted as a liaison for the company, our clients and associated financial advisors.Showcased excellent problem solving skills to make sure all monthly investments were correctly accounted for.

Master Of Science (Ms), Project Management

Bachelor Of Science, Combined Science