Tom Feltes Email & Phone Number

Windsor, Connecticut, Us

Westmont, Il, Us

- Migrated & merged complete infrastructure for new financial retirement services client with over 5,000 clients and more than $8B in assets in contract project for managed service provider (MSP). - Consolidated five operating companies with separate Active Directory domains/forests housed in separate physical datacenters & geographic US locations into single Active Directory domain based in Amazon Web Services (AWS). - Migrated all Active Directory objects including users, clients, servers, and printers, plus custom and off the shelf line-of-business applications, as well as moving all email accounts to a single Office 365 Exchange domain. - Created & customized docs for each OpCo migration on new processes with Quick-Start Guides and How-Tos.

Hartford, Connecticut, Us

- Infrastructure standup & migration of spun-off private equity company with $89B in assets and 1M+ customers. Initial 3-month subcontract extended through end of project to apply proven systems expertise to new areas. - Secured 500+ client PCs using BitLocker encryption with AD key storage, deployed using GPO & login scripts. - Reconfigured Nutanix-based standup AD & GPO infrastructure to best practices. Consolidated 147 policies to 32, 750+ settings, 0% loss of functionality. Migrated 3400 user, client, and server objects to fully-secured environment in under 3 months. Resolved AD issues involving replication, DNS, Kerberos, LDAP, RPC, & certificates. Created full documentation on standards & processes w management summaries, delivered training to service delivery team. - Created, documented & implemented new security access standards for all shared business data, training data stewards in new processes and functionality. Migrated 42 terabytes of critical data to 9 different business units in 105 secured network shares, executed in 77 business-coordinated events over 34 weeks during non-business hours with 0% data loss, using multiple tools to ensure data integrity, security, logging, reporting, and speed, including DobiMigrate, SnapMirror, Robocopy, EMCopy, and multiple custom PowerShell scripts. Created custom app for viewing up-to-the-moment lists of all access permissions per share for periodic review & audit by business. - Migrated 500+ users in 7 scheduled waves with all business data and import of current in-house email to Office 365 Exchange, performing 37 batches of pre-migration transfer and import of 2 terabytes of email data in 1800 personal storage (PST) files, reducing active migration time by >65%. Leveraged tools including BitTitan Migration Wizard, Azure Storage Explorer, Everything Search Engine, Microsoft Outlook Inbox Repair tool.

Düsseldorf, North Rhine-Westphalia, De

• Deployed, managed, and monitored Skype Enterprise Voice Online telephony systems to over 1200 users by migrating 17 sites in North America, reducing Capex costs for phone systems to essentially zero and decreasing Opex expenditure by >50%, including reducing upgrade and maintenance agreement expenditure to zero.• Over four month period, successfully reduced overall poor-quality calls from 10% down to 5% as measured by network metrics, and from 5.5% to 2% per user survey feedback, using root-cause analysis and problem-solving skills.• O365 Administrator for Skype, Exchange, and Azure User Admin, with extensive creation & use of PowerShell scripts.• Consolidated & standardized network shares to audit compliance with no disruption of business on 65 live file storage servers at 45 sites; 40M files, 26TB of production data. Implemented best-practice change management procedures.• Piloted Nexthink technology for optimizing performance & issue resolution on 5500 PCs, later deployed to 40K clients.• Architected, proposed and piloted Citrix XenApp & XenDesktop implementation, developing metrics for business case to expand & upgrade existing hosted environment. Obtained Citrix Certified Associate - Virtualization certification.• Deployed LANDesk in NA to 5K clients, used to springboard Active Directory domain infrastructure migration.

Redmond, Washington, Us

• Provided Standard and Premier Enterprise support for Microsoft products including: Windows and Windows Server Operating Systems (specializing in Networking & Setup), Exchange, and Internet Security and Acceleration Server Firewall. Delivered Mentor expertise to front-line SEs and resolved escalations for technical and hot issues.• Developed trainings and documentation for the topics of: Windows Setup; Networking; and ISA Server firewall. Delivered multiple trainings at Microsoft support sites in: Charlotte, NC; Las Colinas, TX; and Redmond, WA. • Attained Technical Writer certification acting as content peer filter/editor for the Microsoft Knowledgebase.• Assumed role of Technical Lead, managing a team of 17 external contract support engineers.