Tom Feltes Email & Phone Number

Windsor, Connecticut, US

Westmont, IL, US

- Migrated & merged complete infrastructure for new financial retirement services client with over 5,000 clients and more than $8B in assets in contract project for managed service provider (MSP). - Consolidated five operating companies with separate Active Directory domains/forests housed in separate physical datacenters & geographic US locations into.

Hartford, Connecticut, US

- Infrastructure standup & migration of spun-off private equity company with $89B in assets and 1M+ customers. Initial 3-month subcontract extended through end of project to apply proven systems expertise to new areas. - Secured 500+ client PCs using BitLocker encryption with AD key storage, deployed using GPO & login scripts. - Reconfigured Nutanix-based.

Düsseldorf, North Rhine-Westphalia, DE

• Deployed, managed, and monitored Skype Enterprise Voice Online telephony systems to over 1200 users by migrating 17 sites in North America, reducing Capex costs for phone systems to essentially zero and decreasing Opex.
• Over four month period, successfully reduced overall poor-quality calls from 10% down to 5% as measured by network metrics, and from 5.5% to 2% per user survey feedback, using root-cause analysis and problem-solving.
• O365 Administrator for Skype, Exchange, and Azure User Admin, with extensive creation & use of PowerShell scripts.
• Consolidated & standardized network shares to audit compliance with no disruption of business on 65 live file storage servers at 45 sites; 40M files, 26TB of production data. Implemented best-practice change management.
• Piloted Nexthink technology for optimizing performance & issue resolution on 5500 PCs, later deployed to 40K clients.
• Architected, proposed and piloted Citrix XenApp & XenDesktop implementation, developing metrics for business case to expand & upgrade existing hosted environment. Obtained Citrix Certified Associate - Virtualization.

Redmond, Washington, US

• Provided Standard and Premier Enterprise support for Microsoft products including: Windows and Windows Server Operating Systems (specializing in Networking & Setup), Exchange, and Internet Security and Acceleration.
• Developed trainings and documentation for the topics of: Windows Setup; Networking; and ISA Server firewall. Delivered multiple trainings at Microsoft support sites in: Charlotte, NC; Las Colinas, TX; and Redmond, WA.
• Attained Technical Writer certification acting as content peer filter/editor for the Microsoft Knowledgebase.
• Assumed role of Technical Lead, managing a team of 17 external contract support engineers.