Tom Fiore Email & Phone Number

Thorofare, New Jersey, United States

• Collaborated with internal Program Managers to develop and launch online programs for clients.• Utilized Sitecore CMS to build and publish digital projects.• Maintained consistent communication with stakeholders to update on program development status.• Efficiently managed and prioritized multiple projects, ensuring quick turnarounds in a deadline-driven environment.• Conducted thorough testing, troubleshooting, and support for website functionality before and after enhancement releases and program launches.

Philadelphia, Pennsylvania, United States

Contractor at Comcast• Orchestrated the seamless translation of marketing team requests into precise build requirements for over 2,000 packages showcased on Xfinity.com and multiple sales channels, ensuring impactful and timely market delivery.• Efficiently triaged and routed more than 50 production incidents weekly to the appropriate teams, demonstrating exceptional problem-solving skills and maintaining operational stability.• Expertly prepared detailed reports by meticulously collecting, analyzing, and summarizing data, effectively resolving inconsistencies and driving informed decision-making processes.

Philadelphia, Pennsylvania

• Achieved a 43% reduction in test account delivery time, empowering business partners to expedite their timelines for market feature releases and significantly boost online sales.• Earned accolades from the VP for being a pivotal partner in managing the test data process, showcasing exceptional reliability and collaboration with partner teams.• Spearheaded the management of offer launches on Xfinity.com, ensuring precise product pricing, availability, and functionality across over 100 markets nationwide, driving consistent and accurate market representation.• Enthusiastically led weekly conference calls with over 100 regional stakeholders, vendors, and internal teams to discuss new promotional offer launches and website functionality updates, fostering clear communication and strategic alignment.• Played an integral role in a multimillion-dollar project, successfully migrating 10 million customers from AMDOCS to the CSG billing system, demonstrating exceptional project management and technical expertise.• Managed in-house CMS tools supporting millions of online sales and billing transactions across Comcast's nationwide footprint, ensuring robust and efficient digital operations.

Philadelphia, Pennsylvania

Contractor at Comcast• Successfully led the Central and West Division’s transition to a cost-efficient product catalog and enhanced customer experience, surpassing the company goal by achieving a 49.2% national transition completion by the end of August 2011, well above the 40% target.• Expertly managed three content management systems during the critical transition from a chat-assisted to an automated online shopping experience, ensuring seamless integration and functionality.• Executed strategic offer deployments on Xfinity.com, effectively covering 72 markets and enhancing the customer purchasing journey.• Played a vital role in user acceptance testing of new tools and applications, ensuring robust support for product offerings and customer sales.• Analyzed daily reports using SQL queries to identify inconsistencies and implemented targeted improvements, significantly increasing the accuracy and effectiveness of product merchandising on the website.• Utilized Sitecore to expertly create, edit, and publish new pages on Xfinity.com, enhancing the site’s content and user experience.

Philadelphia, Pennsylvania

Contractor at Rohm and Haas• Created and edited compelling company website content using the TeamSite CMS, ensuring high-quality and timely updates as requested.• Led the proofing approval process, implemented essential changes, edited images, and maintained daily communication with external business partners to seamlessly coordinate web assets for RohmHaas.com.• Delivered prompt and effective solutions to ticket requests from internal business stakeholders, addressing web and technical issues with precision and ensuring smooth operations.

Egg Harbor Township, Nj

• Contributed to the development of over 2,000 tourism and hospitality websites using HTML and an in-house CMS/web generation system, driving over $50 million in sales for Hotels.com.• Assisted in the creation of a cutting-edge booking engine that retrieved real-time availability from Hotels.com, enhancing user experience and operational efficiency.• Created and distributed weekly e-newsletters to casinos and a 10,000-subscriber base, resulting in a significant double-digit increase in hotel bookings.• Participated in an SEO project to improve website rankings by updating metadata, leading to a 16% increase in website traffic and profits.• Served as the company liaison to media professionals and retailers, building strong relationships to gather information for upcoming feature stories and ensuring timely publication on the website.