Tom Fiore Email & Phone Number

Thorofare, New Jersey, United States

• Collaborated with internal Program Managers to develop and launch online programs for clients.
• Utilized Sitecore CMS to build and publish digital projects.
• Maintained consistent communication with stakeholders to update on program development status.
• Efficiently managed and prioritized multiple projects, ensuring quick turnarounds in a deadline-driven environment.
• Conducted thorough testing, troubleshooting, and support for website functionality before and after enhancement releases and program launches.

Philadelphia, Pennsylvania, United States

• Contractor at Comcast
• Orchestrated the seamless translation of marketing team requests into precise build requirements for over 2,000 packages showcased on Xfinity.com and multiple sales channels, ensuring impactful and timely market.
• Efficiently triaged and routed more than 50 production incidents weekly to the appropriate teams, demonstrating exceptional problem-solving skills and maintaining operational stability.
• Expertly prepared detailed reports by meticulously collecting, analyzing, and summarizing data, effectively resolving inconsistencies and driving informed decision-making processes.

Philadelphia, Pennsylvania

• Achieved a 43% reduction in test account delivery time, empowering business partners to expedite their timelines for market feature releases and significantly boost online sales.
• Earned accolades from the VP for being a pivotal partner in managing the test data process, showcasing exceptional reliability and collaboration with partner teams.
• Spearheaded the management of offer launches on Xfinity.com, ensuring precise product pricing, availability, and functionality across over 100 markets nationwide, driving consistent and accurate market representation.
• Enthusiastically led weekly conference calls with over 100 regional stakeholders, vendors, and internal teams to discuss new promotional offer launches and website functionality updates, fostering clear communication.
• Played an integral role in a multimillion-dollar project, successfully migrating 10 million customers from AMDOCS to the CSG billing system, demonstrating exceptional project management and technical expertise.
• Managed in-house CMS tools supporting millions of online sales and billing transactions across Comcast's nationwide footprint, ensuring robust and efficient digital operations.

Philadelphia, Pennsylvania

• Contractor at Comcast
• Successfully led the Central and West Division’s transition to a cost-efficient product catalog and enhanced customer experience, surpassing the company goal by achieving a 49.2% national transition completion by the.
• Expertly managed three content management systems during the critical transition from a chat-assisted to an automated online shopping experience, ensuring seamless integration and functionality.
• Executed strategic offer deployments on Xfinity.com, effectively covering 72 markets and enhancing the customer purchasing journey.
• Played a vital role in user acceptance testing of new tools and applications, ensuring robust support for product offerings and customer sales.
• Analyzed daily reports using SQL queries to identify inconsistencies and implemented targeted improvements, significantly increasing the accuracy and effectiveness of product merchandising on the website.

Philadelphia, Pennsylvania

• Contractor at Rohm and Haas
• Created and edited compelling company website content using the TeamSite CMS, ensuring high-quality and timely updates as requested.
• Led the proofing approval process, implemented essential changes, edited images, and maintained daily communication with external business partners to seamlessly coordinate web assets for RohmHaas.com.
• Delivered prompt and effective solutions to ticket requests from internal business stakeholders, addressing web and technical issues with precision and ensuring smooth operations.

Egg Harbor Township, NJ

• Contributed to the development of over 2,000 tourism and hospitality websites using HTML and an in-house CMS/web generation system, driving over $50 million in sales for Hotels.com.
• Assisted in the creation of a cutting-edge booking engine that retrieved real-time availability from Hotels.com, enhancing user experience and operational efficiency.
• Created and distributed weekly e-newsletters to casinos and a 10,000-subscriber base, resulting in a significant double-digit increase in hotel bookings.
• Participated in an SEO project to improve website rankings by updating metadata, leading to a 16% increase in website traffic and profits.
• Served as the company liaison to media professionals and retailers, building strong relationships to gather information for upcoming feature stories and ensuring timely publication on the website.