Tom Fiorella Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

- Recruit, support and mentor over 150 volunteers supporting four divisions who build community and raise money.- Rebuilt volunteer programs after COVID-era retrenchment.- Pull data to create actionable insights and strategic.- Fundraise: from participation to five-figure gifts.- Bring alive the mission, story and impact of a wonderful school.

New York, New York, United States

- Support and manage over 300 active, engaged parent volunteers in a school with four division, 1,200 families and 1,700 students.- Built a new program for planning and hosting of over 90 parent- and family-focused events per year. - Manage budgets, procurement, staffing, catering and facilities for each event.- Create new policies and procedure for volunteer engagement with school departments, including communications, finance and facilities.- Manage 8 budgets and hundreds of thousands of dollars in expenditures.- Led creation of a new, school-wide inclusive childcare program for over 50 parent events each year.- Staff annual benefit, actively soliciting close to 100 donations, organizing paper flow- Work with volunteers to ensure the success of the school’s annual benefit.- Support annual fund through yearly phone-a-thon.

Greater New York City Area

- Lead social media engagement for large pediatrics practice with 15 offices in NY, NJ and CA.- Facebook engagement rates regularly exceed 10%- Content expert in health, development, children and parenting

* Lead all administrative support functions for an office with a staff of 215 employees. * Responsibilities include: Purchasing, Mail Room, Reception, Facility Management, Safety & Security and Cultural Preservation. * Drastically decreased facilities services response time to staff requests and re-engineered "white glove" welcome process. * Bid out kitchen supplies, office supplies, car service and cut thousands of dollars in costs.* Cut the cost of messenger service charged to our mailroom by 2/3. Created master vendor list and streamlined the number of vendors.* Co-led move of all staff from midtown to SoHo. Oversaw staff communication effort. Chaired two staff committees to facilitate staff involvement. * Overhauled hiring process for all temporary and freelance employees and the new hire welcome processes. Led internal communications for new employee referral program called "Perfect Fit." * Responsible for local Professional Development program. Improving employee satisfaction and perceived relevance of courses.* Created new staff communication initiative to communicate reminders and new programs to staff. Plan and coordinate elaborate monthly staff meetings. * Started and chaired two employee committees focusing on cultural preservation ("Party Committee") and corporate philanthropy ("Work Wonders"). Co-led mentoring committee. Led overhaul of company-wide orientation program. Tools now being used by offices around the world.

Greater New York City Area

* Managed day-to-day operations of Human Resources and administrative support (Purchasing, Clerical Staff, Telecommunications, Facilities and MIS) for a staff of 100+ employees. Managed 10 staff. * Served as liaison to new executive oversight board and co-led re-accreditation team. * Restructured staff and operations. Recruited extensively for new staff, overhauled HR records system, redefined roles of support staff, simplified procurement processes and initiated reorganization of physical plant.

Greater New York City Area

* Managed Human Resources, Facilities & Grant Operations budgets of 2 grant-funded projects worth $4.4 million.* Developed five-year budget plan for new center; reduced deficit from $900,000 to less than $170,000. Submitted 6 grant applications totaling $2.24 million.

Greater New York City Area

* Led Purchasing, Telecommunications, Shipping & Receiving, Mail Room, Travel and Dining Services. Department budget of $2.2 million with 22 staff.* Extensive hiring, restructuring & outsourcing experience. Broad employee relations experience with reps. from 3 unions.* Successful change agent: outsourced Central Stores saving $40,000 per year, new travel card program, computerized procurement processes, coordinated construction projects incl. $1.5 million data/telecom infrastructure.* Modernized & expanded group, increased revenues by more than 50% & cut costs. Dining Services lost $170,000 in 1994-5 and had a projected surplus 1998-9. Cut 30% of budget & 3 staff. Drastically improved services: 24-hour turnaround for phone troubles, purchase orders, package delivery & catering requests.* Sought customer feedback: led focus groups, training sessions. Write new policies and procedures & service guides. “The best training material I received in 30 years.”

A.B., Public Policy And American Institutions; Education And Social Service Policy

Coursework In Organizational Behavior, Adult Learning