Tom Fisher's Location
Carmel, Indiana, United States, United States
Tom Fisher's Contact Details
Tom Fisher work email
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Tom Fisher phone numbers
About Tom Fisher
Proven leader delivering increased revenue and profitability via innovative technology solutions, business operating models, go-to-market strategies and customer experience solutions. Highly regarded for managing growth and dealing with challenges facing companies from initial start-up to Fortune 1000 enterprise organizations.
Tom Fisher Work Experience Details
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Chief Operating OfficerSharpenCarmel, In, Us -
PrincipleTack Iron, Llc Apr 2022 - PresentCarmel, Indiana, UsWhen I was in my executive roles (both operations and technology) I often wondered one thing. If I was able to dedicate time every day to a particular project would it change the outcome? Would it change our success rate? Would it ensure our critical projects came to successful outcomes?Unfortunately I could never dedicate myself to even our most critical projects as I was managing thousands of people across multiple continents with untold numbers of initiatives all of which needed to get done. I wished at the time I could replicate myself to accomplish this but there are only so many hours in the day. The one thing that is true with all executives managing critical projects they need to succeed to move the business forward is that they can't dedicate themselves to them fully. They have day jobs. What we provide is daily guidance, mentoring and strategic alignment all the way down to the individual contributor level culminating in the difference between success and failure. For the leadership this means they can do their day job and know their key projects will not only be a success but their team will have constant guidance not just on a project but on growing their future leaders. -
Evp And Chief Digital Officer/Chief Technology OfficerOpenlane Feb 2020 - Apr 2022Carmel, Indiana, UsResponsible for managing OPENLANE’s digital marketplaces transacting over 3 million used vehicles annually. Direct reports were made up of business Presidents and senior executives across 4 digital marketplaces. In addition, responsible for the execution and delivery of all technology solutions.• In 2020, led OPENLANE’s fully digital transformation, transitioning 100% of auctions from in-person events to fully digital experiences in 4 weeks by taking an online marketplace from POC to production.• Managed the turnaround for the TradeRev digital dealer to dealer marketplace which was the key strategic initiative for the company. Migrated TradeRev’s focus away from new territory acquisition and back to its roots in order to cement dominance in it’s key Canadian marketplaces. This shift allowed the organization to focus on profitability and market-share rather than just growth turning highly negative EBITDA contributions over 3 years to $3M+ in 12 months.• Consolidated customer experience operations across 19 different organizations and marketplaces from individual operations to one CX team increasing customer satisfaction and allowing customers to interact with all companies under the OPENLANE umbrella in a seamless fashion.• Acquired and integrated multiple digital marketplaces into the OPENLANE ecosystem totaling over $1B in strategic investments. Key acquisitions included Drivin, Clearplan, CarWave, TradeRev, Auction Frontier, Stratim and BackLot Cars to increase market share during our digital transformation specifically in the repossession, logistics and dealer to dealer ecosystems. • Led the technology diligence team and transition services for the divestiture of ADESA to Carvana (CVNA) in February of 2022. -
Evp And Chief Information OfficerOpenlane Apr 2017 - Feb 2020Carmel, Indiana, UsTransformed technology team into an outcome focused, AGILE based services organization dedicated to delivering the highest value for our clients. Successfully transitioned OPENLANE to 100% digital in March of 2020 and CTO of the Year recognition for the successful pivot. • Integrated over 15 distinct technology teams with an annual budget of $200M+ into one technology service delivery organization across a wide array of subsidiaries representing 1000+ FTE's and multiple third-party contractor relationships.• Migrated organization from legacy waterfall development methodologies to AGILE, reducing spend by 30%+ within 2 years while simultaneously modernizing the core applications delivered to clients. • Migrated from data center and on-premises based technology solutions to cloud-based services leveraging both AWS and Microsoft Azure. • Increased services uptime to 99.99% uptime for core platforms from 98% by applying SaaS based operating principles to traditional technology operations models.• Led technical and operations integrations for key digital business acquisitions bolstering OPENLANE's capability within the automotive remarketing industry. • Led due diligence for all technology and service delivery components for the spinout of Insurance Auto Auctions into an independent public company later acquired by Ritchie Brothers (RBA) for $7B.
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Svp Cloud Operations And General ManagerGenesys | Interactive Intelligence Dec 2016 - Apr 2017Indianapolis, Indiana, Us -
Chief Services OfficerGenesys | Interactive Intelligence Jan 2014 - Dec 2016Indianapolis, Indiana, UsResponsible for all on-premises and cloud client services growing revenue from 40 to 100%+ YoY while optimizing expenses and increasing profitability from -20% GM to over 60% in three years across product lines. Global responsibilities covered all aspects of client experience throughout the customer life cycle. Responsibilities include:- P&L for cloud product line (CCaaS), Maintenance, PSO and Education totaling in excess of 300 Million in revenue- Responsible for approximately 1000 staff in 20 countries- Hosted CCAAS Operations, OpenStack IAAS and AWS - Custom Application Development- Product Development- Offshore Operations- Customer Experience, Support and Adoption- Educational Services focused on digital content and classroom based training
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Vice President - Global Sales Operations And EngineeringGenesys | Interactive Intelligence May 2012 - Feb 2014Indianapolis, Indiana, UsResponsible for a diverse array of global teams covering all aspects of inside/overlay sales, sales support, enablement and engineering functions. Provided detailed analysis and views into the business for the executive management team across the product lines.Groups/Functions:- Inside Sales- Deal Desk- Sales Engineering- Sales Enablement and Onboarding- Sales Operations (Tools, Process, Procedure)- Strategic Consulting - Channel Recruiting and Enablement- Sales Overlays (Hosted Contact Centers and Business Process Automation)- Sales Strategy and Go To Market PlanningServed as global sales leader for sales support teams within Interactive Intelligence for both direct and indirect sales. Responsibilities ranged from initial sales opportunity identification and pursuit to account management for over 5000 existing customers. Supported both a global direct sales organization as well as over 300 channel partners reselling interactive premise and cloud based solutions. Key initiatives include the rollout of a complete salesforce automation platform (Salesforce.com), growing our cloud orders by triple digits (CaaS), creating a new product line sales methodology for Process Automation and CaaS product lines, redefining our partner program to help partners capture the cloud and developing and maintaining a diverse array of sales training, onboarding and enablement programs.
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Senior Director, Sales OperationsGenesys | Interactive Intelligence Jan 2011 - May 2012Indianapolis, Indiana, UsResponsible for ensuring the direct sales and partner organizations have the tools, resources, and systems they need to achieve current and future sales revenue targets.Responsibilities Include:•Set sales direction for multi-region and multi-discipline teams to facilitate revenue generation.• Develop and Implement- comprehensive strategies, systems, tactics,metrics, budgets, resource requirements, and action plans to grow and support sales revenue targets and future growth targets.•Analyze Business Processes- and collaborate with Senior Account Managers, Sales & Marketing Directors, Technical Support, and Operations to identify opportunities to streamline processes, and measure results of activities.•Develop Sales Support Metrics- track and report on performance and productivity of the technical sales support team.•Build- a collaborative environment by emphasizing teamwork with a focus on cross departmental communication.• Develop and Communicate- sales support strategy to management team.
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Director Of Systems EngineeringGenesys | Interactive Intelligence Jan 2005 - Jan 2011Indianapolis, Indiana, Us*Lead technical sales teams for 120 million dollar plus organization. Including Engineering and Technical Sales Specialists*Manage and maintain strategic account relationships with Fortune 100/500 Organizations*Develop and mentor North American Sales Engineering Team with focus on sales methodologies and technical training.*Lead migration of team skill sets from traditional telephony to full VOIP platforms*Develop and maintain training, onboarding and professional development programs for teams*Serve as lead technical interface into product management and executive team
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Presales Systems EngineerGenesys | Interactive Intelligence Mar 2002 - Jan 2005Indianapolis, Indiana, UsResponsibilities included meeting with customers to address technical sales issues for VOIP or TDM contact centers and PBX deployments. Presentations across the country on VOIP issues and design methodologies. Highlights of experience include:·RFP/RFI response and network design·Speaker at multiple VOIP conferences.Assisted product marketing with product packaging, etc.·Design of complex customer integrations to third party applications including PBX, ACD, IVR, call recording etc.·Ability to explain complex designs and terminology to decision makers in an easy to understand manner.·Mentored Systems Engineers and help them get the training they need.·Managed customer relationships to escalate necessary issues
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Applications ConsultantCisco Systems Mar 1999 - Mar 2001San Jose, Ca, UsResponsible for designing, developing and implementing enterprise level contact center solutions using Cisco Systems ICM/CIS/IPCC products as well as integrations to third party applications. Successfully deployed over 15 customer solutions covering the entire project life cycle and product suite. -
AnalystAndersen Consulting (Accenture) Jun 1998 - Mar 1999Dublin 2, IeResponsible for design and implementation of large multi-site call center architecture for a major financial services organization. Worked with business analysts and client teams to understand and design call routing and multi-site interactions using the GeoTel ICM (Cisco ICM) application.Responsible for creating and analyzing reporting tools to provide highest level of benefit to the client. Created custom documentation and training programs for client handoff.
Tom Fisher Skills
Cloud Computing
Voip
Unified Communications
Contact Centers
Sip
Salesforce.com
Call Centers
Telecommunications
Saas
Call Center
Professional Services
Cisco Technologies
Product Management
Channel Partners
Sales Engineering
Sales Operations
Voice Over Ip
Enterprise Software
Telephony
Sip Trunking
Ivr
Crm
Session Initiation Protocol
Pre Sales
Solution Selling
Cloud Applications
Integration
Leadership
Management
Direct Sales
Strategy
Customer Relationship Management
Sfdc
Private Cloud
Sales Process
Go To Market Strategy
Consulting
Software As A Service
Hosted Voip
Contact Center Design
Contact Centre
Caas
Hosted Contact Center
Engineering Management
Global Operations
Hosted
Product Marketing
Business Process
Cisco Systems Products
Tom Fisher Education Details
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Ohio UniversityCommunications Systems Management -
Cisco SystemsEvodd
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Interactive Intelligence, Inc.Certified Systems Engineer And Ip Telephony Architect
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MicrosoftCerfitications
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Ohio UniversityBiology
Frequently Asked Questions about Tom Fisher
What company does Tom Fisher work for?
Tom Fisher works for Sharpen
What is Tom Fisher's role at the current company?
Tom Fisher's current role is Chief Operating Officer.
What is Tom Fisher's email address?
Tom Fisher's email address is to****@****ces.com
What is Tom Fisher's direct phone number?
Tom Fisher's direct phone number is +131724*****
What schools did Tom Fisher attend?
Tom Fisher attended Ohio University, Cisco Systems, Interactive Intelligence, Inc., Microsoft, Ohio University.
What skills is Tom Fisher known for?
Tom Fisher has skills like Cloud Computing, Voip, Unified Communications, Contact Centers, Sip, Salesforce.com, Call Centers, Telecommunications, Saas, Call Center, Professional Services, Cisco Technologies.
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