Tom Fitzpatrick Email & Phone Number

South Dublin, Ireland

Eir Henry St

• Setting and agreeing sales targets with Retail Store Manager.• Achievement of in-store targets across all areas, sales, wages, stock loss, customer satisfaction and stockholding.• Meeting team and individual sales targets, KPIs and objectives in a high-pressure fast environment.• Liason and feedback with the product departments on all initiatives run through the store.• Motivation, training and development of sales consultants.• Implementation of customer satisfaction initiatives through direct sales channel.• Liason with marketing departments on all sales initiatives both national and local.• Administrative duties such as contract management, updating sales trackers, inspection of refunds and discounts etc.

Eir Grafton St

• Meeting individual sales targets, KPIs and objectives.• Upsell current mobile, fixed line and TV offers.• Communicate simply and clearly in a manner that invokes trust. • Assist store manager in duties.• Administrative duties such as stock control, cash management, data entry etc. • Understand customer needs and provide them with relevant mobile solutions. • Resolve issues/queries raised by customers.• Be updated on eir’s packages and pricing vs competitors.I was the nominated SMB Representative in store during this role. I set-up services to many Sole-traders and Limited Companies in Dublin. Duties include being fully updated on new Business offers, pricing, compliance policies and system processes for Business customers. Provide training to team members and attent meetings regarding eir's SMB plans.I also took part in the Samsung Elite programme. Each store needs a representative for Samsung products to ensure targets are hit, communicate new promotions to the team, relay feedback to Samsung and upsell flagship devices.

Eir Tallaght

• Meeting individual sales targets, KPIs and objectives.• Upsell current mobile, fixed line and TV offers. • Understand customer needs and provide them with relevant mobile solutions. • Resolve issues/queries raised by customers.• Be updated on eir’s packages and pricing vs competitors.