- Managed engineering team responsible for less-than-case order fulfillment processes, continuous improvement projects, and warehouse management systems support across all of Medline’s 30+ distribution centers.- Improved descriptive KPIs by leading conversion of antiquated database queries into Tableau visualizations.- Employed predictive and prescriptive analytics to create an optimal batching algorithm that prescribed whether to automate or manually fulfill customer orders.- Led initiative to acquire additional business intelligence and data warehouse tools within the Operations Engineering department (Tableau Server, IBM Cognos, and SAS Visual Analytics).- Routinely performed analyses of labor and customer order data to implement best order fulfillment practices within the warehouse. - Principal project manager of automated goods to person technology system.- Managed over $9.0M in capital projects.

- Lead warehouse management system engineer for fifteen Medline distribution centers.- Principal project manager and lead designer of three new Medline distribution centers:- Responsible for quantifying the true operational costs of non-standard warehouse and distribution processes, including cold chain and hazardous material handling.- Primary operations liaison for packaging design and related supply chain issues.- Lead analyst and project manager for enterprise Computerized Maintenance Management Software implementation.- Lead project engineer for multiple warehouse projects in support of new business opportunities.

- Managed aspects of product quality for advanced wound and skin care products, including new product/vendor evaluations, product quality investigations, documentation reviews, complaint trending, product holds, and deviations.- Managed a junior Associate Quality Specialist.- Investigated and resolved product complaints, including formal closing responses to customers and sales force.- Conducted audits of OTC drug and medical device manufacturers.- Implemented A3 problem solving tool to standardize communication on product quality issues. - Named Medline’s 2011 Quality Department Rookie of the Year.

- Conducted verification studies as part of larger product development programs and design change requests for disposable IV access devices.- Core team member of disposable IV access device product support team.-- Investigated product nonconformities by utilizing DMAIC problem solving methodology and executed corrective action plans for issues identified during product data reviews.-- Interfaced with suppliers as part of supplier notice of change requests.-- Conducted engineering studies in support of product complaint investigations.-- Significant interaction with all levels of the organization, including executive management and manufacturing employees.- Core team member of cross functional Consent Decree Quality System Remediation Kaizen Team.-- Team leader for validation of monitoring processes pertaining to electromechanical hardware and disposable medical devices.-- Contributed to quality system redesign for CAPA, FCA, and internal/external audit processes.-- Utilized lean tools such as value stream mapping, SIPOC, and process FMEA.

- Managed quality aspects of medical device product development projects to ensure compliance to internal/external regulations and ensure outgoing product quality.- Reviewed and approved engineering change requests and design control deliverables. Aided in sample size determination for engineering studies as part of larger sustaining engineering projects.- Analyzed complaint data in support of product engineering teams, management metrics, and specialized FDA requests. Heavily involved with customer complaint evaluations and implementation of complaint handling software and trending for the organization.

- Supervised a staff of four technicians, performed routine evaluations of employee performance, coordinated weekly work schedules, and managed the department budget.- Completed over 60 technical impact assessments of non-conforming equipment, employed improved technological solutions to increase department efficiency and instrumentation accuracy, and guided ongoing department improvement projects.- Engaged in discussions with and clarified technical calibration practices for FDA auditors to demonstrate compliance to federal regulations. Performed audits of Baxter raw material suppliers.- Created and revised standard operating procedures, performed routine audits of SOP’s to assure compliance with corporate specifications and federal regulations, and approved validation protocols.

- Prepared over 50 technical Failure Investigation Reports to assess the impact of manufacturing process deviations.- Routinely utilized verbal communication skills and statistics in presentations at monthly and quarterly Quality Trend, Management, and Operations reviews.- Performed internal special interest and weekly quality assessments of manufacturing cells to evaluate compliance with plant, corporate, and FDA requirements.- Updated plant procedures, practiced GMP and GDP, and built productive business relationships with co-workers.