Tom Ford Email & Phone Number

Bristol, England, United Kingdom

Working as the IT Manager for Clik, the role pivoted to management and maintenance of core systems as well as ensuring we were safe and secure. My responsibilities and achievement during my role include:• Implementation of ISO 27001:2013, Cyber Essentials Plus, Cyber Essentials and Transition to ISO 27001:2022• Management of Information Security Management System (ISMS)• Undertaking a comprehensive review of existing systems and implemented changes to allow for more… Show more Working as the IT Manager for Clik, the role pivoted to management and maintenance of core systems as well as ensuring we were safe and secure. My responsibilities and achievement during my role include:• Implementation of ISO 27001:2013, Cyber Essentials Plus, Cyber Essentials and Transition to ISO 27001:2022• Management of Information Security Management System (ISMS)• Undertaking a comprehensive review of existing systems and implemented changes to allow for more flexible hybrid working environment • Management of Clik's IT infrastructure and procurement both in house and at our co-location CWL1 in Newport • Management of Azure AD, DNS, MSSQL, Microsoft 365 Administrator, Endpoint, Security, Compliance, MDM• Providing day to day incidents and issue support for director level staff Show less

Bristol, United Kingdom

A dual position while the transition from training manager to IT manager was underway, this included the following roles:• Management of Training Department• Carrying out onsite training (short term) at client offices• Continual development & improvement of training documentation• Working with sales and development team to provide feedback and development ideas for products going forward• Full management of Clik's IT infrastructure both in house and at… Show more A dual position while the transition from training manager to IT manager was underway, this included the following roles:• Management of Training Department• Carrying out onsite training (short term) at client offices• Continual development & improvement of training documentation• Working with sales and development team to provide feedback and development ideas for products going forward• Full management of Clik's IT infrastructure both in house and at our co-location NGD in Newport• Full responsibility and management of Clik Cloud Services• Management of Azure AD, DNS, Office 365, Local AD Domain Polices.• Implementation of ISO/IEC 27001:2013 Show less

Bristol, United Kingdom

As Training Manager I was responsible for delivering training and development to Clik’s clients and employees to meet the business objectives including:Key aspects of role include:• Dealing with requests & scheduling of all customer training for team• Off-site Customer training on Clik Service• Development & Implementation of on-line training system• Implementation & management of document registrar • Continual development & improvement of… Show more As Training Manager I was responsible for delivering training and development to Clik’s clients and employees to meet the business objectives including:Key aspects of role include:• Dealing with requests & scheduling of all customer training for team• Off-site Customer training on Clik Service• Development & Implementation of on-line training system• Implementation & management of document registrar • Continual development & improvement of training documentation • Working with sales and development team to provide feedback and development ideas for products going forward• In house training & support to staffs Show less

Bristol, United Kingdom

Full time role as training executive with the company covering many aspects including:• All customers training on Clik Service 3 & 4• Organising & booking in all training requests and logistics associated• Continual development of technical documentation in manual and knowledge base form• Regular in house training and support to all departments• Feedback from training delivering ideas to improve program directly to development team• Offering… Show more Full time role as training executive with the company covering many aspects including:• All customers training on Clik Service 3 & 4• Organising & booking in all training requests and logistics associated• Continual development of technical documentation in manual and knowledge base form• Regular in house training and support to all departments• Feedback from training delivering ideas to improve program directly to development team• Offering technical support relief when in office Show less

Bristol, United Kingdom

Solo front line technical support for all Clik products at the time:Service Manager 2, Delivery Manager, Clik v3 Ac Calc v2 & AC Calc v3As the company expanded helped design in house technical support system and improved the concept of what was an under-subscribed technical support contract ideologyStarted producing extensive documentation manuals for key software applications.As the technical support team grew from its single origin moved from full time front line… Show more Solo front line technical support for all Clik products at the time:Service Manager 2, Delivery Manager, Clik v3 Ac Calc v2 & AC Calc v3As the company expanded helped design in house technical support system and improved the concept of what was an under-subscribed technical support contract ideologyStarted producing extensive documentation manuals for key software applications.As the technical support team grew from its single origin moved from full time front line support to also carrying out on and off site training on our flagship product - Clik v3. Show less

Nailsea, United Kingdom

Working in the high pressure and fast moving oil & gas industry. Graduate Engineer course leading to full engineer status. Using extensive knowledge of electronic & comms put to use designing and commissioning sub-sea electronic control systems both onsite and offshore. Projects included working for Total Fina Elf Nuggetts, Shell Bonga in Nigeria and Stat Oil's Snøhvit.

Bristol, United Kingdom

Working for the (now defunct)UK franchise - providing day to day support and maintenance to 300 amusement machines along with other general building maintenance tasks

Bsc(Hons), Electronic Communication Systems

Hnd, Electronics And Communications Engineering

Bachelor Of Technology (Btech), Electronic And Communications Engineering