As an e-commerce operations expert, my specialty is taking rapidly growing online businesses to the next level by implementing more efficient systems and bringing stability and structure. I completely overhaul companies from the ground up. I've worked with small businesses, mid-size businesses, and I currently run operations for a company that has exceeded $2B in annual revenue. I've been a generalist throughout my career, in that every department enjoys the benefits of my work: Marketing, Human Resources, Finance, and corporate systems. For all company business units to function optimally, they have to work in sync. I’m able to make quick bold decisions under pressure and then execute a plan relentlessly, despite barriers. Every decision affects every function.At RugsUSA.com, I reduced the average ship time at the warehouse from 2 weeks to 3 hours. At JMBullion.com I changed the company culture from staffed by personal friends of the founders to a place where top talent is trying to get hired. We enhanced the company’s online reputation dramatically by changing the customer service model and this changed the way the entire industry operates; prior to my arrival, customers were not treated as retail customers are in other industries.Part of my job as an operations executive is ensuring that the employees are treated well and that they have what they need to get their job done. I don't enjoy the large corporation culture in which the human aspect of the team is a lower priority. I value a more casual atmosphere with lots of autonomy and trust, in which the leadership understands that they exist to serve their customers and employees, and not the other way around.I have been told that my management style supports this goal, because I make sure that employees have the tools to do their jobs. After setting expectations and motivating and inspiring the team to do their best work, and I get out of their way and only act as a support system.I am particularly proud of:--JM Bullion consistently being named a Certified Great Place to Work every year of my management. Fortune Magazine even named the company the 5th best small retailer in the country to work, based on our survey results. --Taking the RugsUSA marketing emails from 100% spam placement to generating more than $1M in revenue per month and becoming the largest source of revenue for the company during Black Friday. ---Stabilizing the operations of a company that was growing at 2000% YoY, and doing so within the first year of employment.