Thomas Freund Email & Phone Number

Ocean Township, NJ, US

Tustin, CA, US

Tustin, CA, US

Tustin, CA, US

An innovator in medical imaging technology, Canon Medical Systems, USA. markets, sells, distributes and services diagnostic imaging systems throughout the U.S. CMSU is committed to providing customers with the patient-focused technology and optimum system performance needed to succeed in today’s healthcare marketplace.

Our membership is worldwide and represents the best companies ranging from the largest OEMs to smaller, highly specialized ones that sell, service and finance pre-owned medical imaging devices.One of the principle missions of the IAMERS is to attain and enforce high standards of ethical, professional "practices" within the industry. The IAMERS grants.

Abingdon, Oxfordshire, GB

• Oxford Instruments, plc. (OI) is a publicly traded FTSE 250 Original Equipment Manufacturer and was the first commercial spin out of Oxford University 55 years ago. OI employs 2000 people worldwide and through its.
• Leads staff responsible for contract execution, demand service, warranty repairs and installations
• Services a client list that includes the top Diagnostic Medical Imaging OEM’s, Siemens Medical Solutions, GE Healthcare, Philips Healthcare & Toshiba America Medical Systems
• Negotiates multi-million dollar nationwide service agreements
• Positions for growth creating revenue improvements of 42% and a 78% increase in profit year on year
• Implements customer satisfaction programs (NPS) that deliver ratings consistently over 90%

Abingdon, Oxfordshire, GB

• Eliminated backlog of overdue contract services reducing from 16% to < 1% through organizational structure improvements and better KPI visibility.
• Reduced employee turnover from 68% to 0% in one year saving $300K in training costs by developing a performance-based system of compensation
• Expanded customer base by initiating and organizing first advertising campaign and trade show participation dramatically diversifying revenue sources
• Collaborated with a customer’s executive team to improve the quality of their service delivery and product training
• Improved feedback from surveyed customers from 2% to an average of 45% through a rethought and redesigned customer feedback system
• Recipient of Presidents Award each of the 4 years in this position for delivering on all financial objectives outlined within the budget

Abingdon, Oxfordshire, GB

• Managed all aspects of service completion including technical review, service scheduling, service logistics and invoicing
• Managed a 270% increase in the contract customer base with no additional headcount
• Implemented a technology change that saved $40K annually in reduced administrative costs
• Developed and executed on overhead reduction plan saving $75K
• Modified field service recruitment procedure resulting in a 40% improvement on employee retainment

Abingdon, Oxfordshire, GB

• Achieved professional certification as a Trainer
• Developed 1st Field Service Engineer Training Program
• Reduced the repeat visit rate of FSE's 30% by training them upon hire with standardized processes
• Created savings for a customer of approximately $70K and generated $20k in profit by developing & delivering a 5-day advanced training program for a team of engineers in Australia

Bs, Managment Science

Certificate, Field Service Management

Training Generalist, Professional Trainer

Aas, Electrical Engineering Technology