Tom Gilligan Email and Phone Number
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Product Leader with with many years of success delivering the value of payments products and programs. I love to create while collaborating with others to produce efficient, scalable, and customer-friendly solutions. I deliver value by employing a hybrid focus on both the strategic/business objectives, and delivering the best possible user/customer experience.Demonstrable competence and expertise in the following areas:· Product delivery, both software & hardware solutions· Payment card processing (credit, debit, gift card, alt payments), Payment card issuing, acquiring, merchant acquisition· Payments Orchestration, APIs, SDKs, Digital Wallets, and e-Commerce · Product Manager, experience and highly skilled at all traditional product activities & ceremonies· Mapping the User experiences, User Journeys, User Flows, acceptance criteria, and UAT cases· In-depth knowledge/experience in hospitality including CRM, PMSs, back office applications. Also mobile check-in, app-based ordering, self-checkout, and e-folios.· Experienced with Agile, Scrum, Waterfall · Consumer/user interfaces, EMV terminals· Payments Fraud prevention and mitigation strategies, Tokenization, encryption· Merchant Services, integrations, migrations· Payment device manufacturing & customization· Payment Processing regulations and requirements in the US, Canada, & EU· SME in 3D Secure/SCA, Point to Point Encryption (P2Pe), PCI PA-DSS, PCI PA-PTS· Management, oversight of third parties· In depth knowledge of AML, BSA, KYB, KYC, OFAC, 1099K creation and filing· Merchant underwriting, on-boarding, risk monitoring, reserves · Creation and testing of Disaster Recovery and Business Continuity plans· Experience as vendor manager, writing SOWs, amendments, and contract execution. Also experienced with SLA/KPI oversight, monitoring/reporting. · Strong understanding of business process management, process improvement, and change control.· Hospitality paymentsExperience delivering products and solutions with numerous Payment processors and gateways (Chase, Stripe, FreedomPay, TSYS, First Data, PayPal). Experience with eCommerce APIs, SDKs, ACH, BNPL, Hospitality Industry Payments, Crypto, PayPal, Venmo, Gift Cards, GooglePay, ApplePay. Fraud prevention tools like Kount, Accertify, LexNex. Payments disputes, chargebacks, merchant underwriting, boarding, collections, Financial Accounting & Recon, Marketing, Payment Gateways, Retail, Petrol, customer migrations. Jira, Confluence, Azure DevOps, GitHub, Figma.ALS advocate, caretaker, brother of a PALSLover of golf
Marriott International
View- Website:
- marriott.com
- Employees:
- 206259
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Sr. Product Manager - Payment And Fraud Products E-CommerceMarriott InternationalManchester, Nh, Us
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Sr. Product ManagerMarriott International Sep 2022 - PresentBethesda, Md, UsPresently serves as a Senior Technical Product Manager. Serves as a Payments Industry SME. Provides subject matter expertise and recommendations, focused on digital payment acceptance (e-Commerce), tokenization, fraud detection and prevention, and related eCommerce and Wallet based Digital Payments.Responsible for BAU product support and enhancements for all e-Commerce payments and gift card processing for Marriot.com, the BonVoy App (iOS & Android), and Homes & Villas by Marriott.Crafts and refines user stories, participates on project and scrum teams as the product manager for assigned products.Manages the backlog and oversees the delivery of technical debt with 3 third-party vendors.Prioritizes, grooms, and defines user stories and backlog for assigned products. Performs research and analysis of payment acceptance rates, fraud metrics and trends, payment industry innovations and trends, and formulates recommendations for enhancements, and new solutions to management.
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Sr. Product Manager- Digital Payments ProductsThe Intersect Group May 2022 - Aug 2022Atlanta, Georgia, UsLaid off due to corporate return-to-office pivot. Provided Product Owner functions as the Senior Technical Product Manager for one of The Intersect Group's largest clients (7-Eleven). Managed a Digital Wallet consumer-facing App, with both iOS and Android versions. Served as the Payments SME within the Digital Financial Services organization. Responsibilities included crafting and refining user stories, participating on a scrum team as the product owner for 2 individual products. Prioritizing, grooming, and re-prioritizing the backlog relating to those products. Key responsibilities included performing research and analysis of competitor apps, payments industry innovations and trends, and third party solutions/vendors for various solutions (such as Crypto, BNPL, ACH, P2P Payments, etc), and formulating recommendations to management. Served as payments fraud SME analyzing fraud and chargeback rates daily, weekly, monthly, and made recommendations on mitigation steps including modifying existing, or creating new fraud rules with the payment acquirer (Stripe). -
Senior Product ManagerCheckalt Dec 2021 - May 2022Valley Cottage, Ny, UsDefined Go-To-Market strategy as well as product vision, positioning, pricing, and product development priorities tied to revenue projections. Key responsibilities included performing research and analysis of target markets and formulating strategies to segment those markets and working with the engineering teams to prioritize and develop products.Organizing, grooming, reporting out and helping to prioritize the product backlog for 3 of CheckAlt's products. Participated in all scrum ceremonies as a Product Manager, including writing and refining user stories. -
Sr. Product ManagerAliaswire, Inc. Oct 2020 - Dec 2021Burlington, Ma, UsServed as the product manager on new product implementations. Responsibilities includedengaging with customers, partners and industry experts to evaluate and define system requirements and functionalities. Defining the customer's journey and desired outcomes for the assigned product line.Creating and defining detailed business/product requirements and user acceptance criteria. Managing customer requirements, customer feedback, competitive developments, and industry trends and using this information to create and update the product roadmap. Identifying trends in the industry, serving as the product owner, and providing thought leadership.Served as the liaison with 2 issuing banks, Visa, and FIS for 2 SMB Business Credit Card Offerings. -
Program ManagerPopulus Group May 2020 - Sep 2020Troy, Michigan, UsShort term contract role- Served as Program Manager for one of Populus Group's largest clients (eBay). Delivered Program Management and process expertise with a focus on Payments , Merchant on-boarding and conversions.During this contrast I helped eBay prepare their largest US sellers for the conversion to eBay Payments.- Created, managed, and delivered a program to prioritize and address 578 top sellers for new contract execution, and completion of pre-registration. These 578 sellers, represent $3.2 billion in gross sales for eBay. This program was executed in 3 months, and included interfacing with various internal functional areas (sales, relationship management, legal, finance, PMO, etc) and directly with some of the addressable sellers & merchants.- At the end of my contract, we had completed the pre-registration, contract execution, and conversion readiness for for 455 sellers, representing $2.5 billion in gross sales. -
Sr. Product ManagerBbpos Jul 2019 - Apr 2020Tsuen Wan, New Territories, HkLaid off due to COVID 19 impacts. In this role, I was responsible for delivering new Payment hardware, firmware and software solutions to some of the largest players in the retail payments industry.I was responsible for delivering and leading the overall program’s value and deliverables. This included extracting and interpreting the customer’s business and technical requirements, and users stories. Also included creating, maintaining and facilitating the project plan, establishing the project/program framework, product roadmap and milestones. Creating, documenting, and grooming of the feature backlog, launch planning, and the post-launch support process. Responsible for program communications, reporting status and key decisions, regular health reports and updates. Also worked with supply chain management and technical project managers to define, update, and revise the Bill of Materials (BOMs) for each product revision. Managed the SOW process, including customer and internal reviews, sign-offs. Transmitting customer orders, order scheduling and communication updates, as well as related payments.Some examples of programs that I led include but are not limited to:- Managed customization programs for 2 of BBPOS’ most prominent customers (Shopify & Toast).- Managed projects to customize 2 unique existing BBPOS handheld payment terminals, and customize them for 5 different custom products for my customers. - Managed project to customize a new-to-market POS terminal, for one of BBPOS’ largest customers. -
Sr. Program Manager - Product DeliveryCayan Llc Jan 2016 - Jul 2019Boston, Ma, UsResponsible for leading and delivering new Payment Software and/or Hardware solutions from initial concept to commercialization. Responsibilities also included requirements extraction, creation, and documentation, grooming of the feature backlog. Launch planning, commercialization, and the post-launch success criteria. Produced program communications, regular health reports and updates. Ensuring visibility to core teams and all levels of leadership. Led and coordinated gate reviews and alignment with other communication channel owners to ensure consistency. Ensured the core and extended teams are trained on program process, framework and methodology; and coached junior team members of my department and cross-functional team leads, where needed.Some initiatives I led include, but are not limited to:- Creation and commercialization of Cayan’s first ever invoicing solution, allowing SMB merchants the ability to send invoices, receive payments, and receive integrated reporting- Creation and commercialization of a mobile handheld payment terminal capable of EMV, and MSR payments using a WiFi connection to a local POS.- Managed the productization and delivery of a key industry compliance product: Cayan’s "Genius Smart P2PE" 2.0 Solution.- Managed Cayan’s e-Commerce Solution “Genius Checkout” integration with Magento 2.0. Responsible for managing third party software developer, and commercialization.- Managed Cayan’s e-Commerce Solution “Genius Checkout” integration with Demandware 2.0 aka Salesforce Commerce Cloud. Responsible for managing third party software developer, and commercialization.- Managed integration and productization of Kount’s fraud scoring and prevention tool, and the Genius payment Gateway and Cayan’s e-commerce offering “Genius Checkout” - Managed enhancements to Cayan’s merchant boarding application (provided by a 3rd party), and integration with TSYS' merchant boarding application and UI. -
Interim Executive DirectorCompassionate Care Als (Ccals) May 2014 - Jun 2015Falmouth, Ma, UsProvided leadership and management for a 501 3(c) non-profit organization. Responsible for overseeing and managing to a $1.1 million operating budget. Directly managed a staff of 4 FT, and 2 PT employees. Instituted numerous cost saving measures and processes saving the organization well over $12,000 in my first year. Ensured smooth operations and delivery of guidance, support, equipment, financial aid and various other services, to over 400 clients and their families across New England, NY and NJ. -
Vp - Third Party Governance And Controls, Nbia ManagementChase Apr 2013 - May 2014New York, Ny, UsOversaw and managed Chase Paymentech’s Third Party Governance DepartmentResponsible for understanding, interpreting and ensuring compliance with all Corporate and regulatory (i.e. PCI DSS, OCC, AML, KYC) third party compliance topics, restrictions, regulations, and reporting requirements. Responsible for defining, and implementing policies and procedures relating to the engagement, solicitation, management, oversight and termination of all existing and new (roughly 3,000) third party relationships. This included business continuity planning, disaster recovery plans, and testing for all third parties. Responsible for testing and validating processes and procedures, annually.Oversaw and managed Chase Paymentech’s Concept Review and New Business Initiative Assessment Program. Responsible for defining and implementing policies and procedures relating to the review and classification of all new products and initiatives. Responsible for facilitating, tracking, monitoring and reporting on the review and approval/denial of all new initiatives. Participated on the disaster recovery and business continuity planning committee. Managed a team of 5 Control Leads/Business Process Leads. -
Director - Third Party Governance And ControlsChase Apr 2012 - May 2014New York, Ny, UsOversaw and managed Chase Paymentech’s Third Party Governance DepartmentResponsible for understanding, interpreting and ensuring compliance with all Corporate and regulatory (i.e. PCI DSS, OCC, AML, KYC) third party compliance topics, restrictions, regulations, and reporting requirements. Responsible for defining, and implementing policies and procedures relating to the engagement, solicitation, management, oversight and termination of all existing and new (roughly 3,000) third party relationships. This included business continuity planning, disaster recovery plans, and testing for all third parties. Responsible for testing and validating processes and procedures, annually.Served on the disaster recovery and business continuity planning committee. Managed a team of 5 Control Leads/Business Process Leads.
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Sr. Project Manager/Manager, PmoChase Nov 2010 - Apr 2012New York, Ny, UsLed both domestic and international initiatives for new software development projects. Managed Payments projects throughout the project life cycle. Managed a team of 6 project managers. Responsible for project performance, coaching, oversight, mentoring, career development, path, performance reviews, and compensation planning for all direct reports.Some examples of initiatives that I led include, but are not limited to:- Managed projects to implement key PeopleSoft (CRM) modifications, and enhancements- PayPal method of payment interface (first ever interface in the Payment Acquiring Industry to integrate to/with PayPal)- Kount “SafeTech Fraud Tool” (first ever interface in the Payment Acquiring Industry to Kount)- Conversion of all EU/International payment acquiring from RBS to OmniPay (FDI)- Conversion of all EU/International payment acquiring from OmniPay, direct to MC and VI (EU)- Creation and implementation of KYC/AML file/spec/interface for Mega Merchants; i.e. Google, Moneybookers, Amazon, Digital River, PayPal, Intuit, etc.- Creation of first ever 1099K file for approx. 250,000 merchants. Provided annual file/reporting to the IRS per new compliance/regulation.- Led several CRM enhancement projects and programs like PeopleSoft and Paymentech Online (PTO).- Created homegrown Collections Interface for PeopleSoft, and rolled out across the entire Chase Paymentech merchant portfolio. Allowed for Paymentech to take over the collections activities and process from outsourced third parties. Tied collections to risk reserves thresholds for merchants who come out of the collections flow/process by making payments.
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Senior Project ManagerChase Apr 2005 - Nov 2010New York, Ny, UsLed both domestic and international initiatives for new software development projects. Managed Payments projects throughout the project lifecycle. Managed scope changes, as well as changes to schedule or and budget. Responsible for risk identification, tracking and mitigation plans. Led numerous projects that included business process mapping, business continuity planning, disaster recovery plans, and testing/validation. Average project length was 1 year, and average team size was 25 active participants. Typical project load was between 5 and 8.
Tom Gilligan Skills
Tom Gilligan Education Details
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Penn State UniversityTelecommunications Management
Frequently Asked Questions about Tom Gilligan
What company does Tom Gilligan work for?
Tom Gilligan works for Marriott International
What is Tom Gilligan's role at the current company?
Tom Gilligan's current role is Sr. Product Manager - Payment and Fraud Products E-Commerce.
What is Tom Gilligan's email address?
Tom Gilligan's email address is to****@****alt.com
What schools did Tom Gilligan attend?
Tom Gilligan attended Penn State University.
What are some of Tom Gilligan's interests?
Tom Gilligan has interest in Children, Education, Health.
What skills is Tom Gilligan known for?
Tom Gilligan has skills like Payment Card Processing, Program Management, Project Management, Management, Electronic Payments, Payment Systems, Pmp, Leadership, Mobile Payments, Software Project Management, Credit Cards, Pmo.
Who are Tom Gilligan's colleagues?
Tom Gilligan's colleagues are Rich Willerer, Daranee Lobcharoen, Courtney Banks, Chene Parker, Christian Grillot, Shameem Thakur, Kim Lewis.
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