Tom Gainer Email & Phone Number

United States

IT Consultant/Manager for Centennial Bank in Denver Colorado. Working with current management to assist in completing various IT projects within the bank while helping to establish a series of more defined controls within their operating environment. Centennial Bank was acquired by Heartland Financial. Held leadership roles while directly participating in all aspects of this conversion while working with the Centennial Management Group and Heartland Financial during the conversion to the Heartland technology platforms. Successful conclusion to this engagement.

Highly visible leadership role directing overall strategy and day-to-day business functions for all technology related initiatives. Member of the senior executive management team, with an advisory role to the board and the Technology and Product Steering Committee. Direct report to the CEO. Member of senior management team which formulated a responsive product and service strategy to increase brand awareness.Entrepreneurial, self motivated leader & driver of change through technology innovation and best practices.Active senior leadership role in planning and successful early migration to VDI, a Citrix Xen “thin” virtual desk top operating environment, delivering significant cost savings, $60 k the first year, through centralized applications delivery and support.Defined and led the successful planning and implementation of a multi year comprehensive, complex corporate-wide technology and network/MPLS infrastructure refresh. This reengineering and optimization initiative resulted in overall increased reliability, scalability and capacity while reducing and containing technology and supporting infrastructure cost. Defined and implemented a long-range IT infrastructure strategy for a “hot DR Site” to decrease technology and business recovery time.Key contributor in the successful planning, construction, consolidation and move of technology and operations into a new data/operations center.Defined and implemented technology process standardization & best practices across all delivery and product channels. Directed strategy sessions with senior managers, mapping out the bank’s corporate position in technology infrastructure as it relates to product and service solutions. Successful new products/services launched include on-line banking/bill payment, commercial remote check capture, mobile banking/mobile money, VRU replacement, Shore Tel VOIP, check imaging (Check 21), E-statement delivery, on-line account opening and others.

Held responsibility for several different functional areas within a multi-year $700+ million outsourced Check 21 processing engagement between Unisys and Washington Mutual, a major multi-billion dollar national US financial institution. Drove successful conversion from in-house check processing to an outsourced agreement involving all Washington Mutual branches across the US. Led development and ongoing support for a full disaster recovery plan, including business resumption and technology recovery, quality and performance management, CRM, training, reporting, business and service change management, audit and contract compliance.

Engaged in a variety of projects, including (i.) a technology, operations and CRM initiative for a web based enhanced educational program company, (ii.) a technology, operations and CRM plan for a voice recognition start-up company, and (iii.) an automated point of purchase check capture, clearing and settlement system. Additionally, served as the implementation/change manager for a major, $200+ million State of Colorado 62 County Human and Health Services state-wide technology upgrade combining five legacy systems into a single client server-based technology platform. Demonstrated strengths in working across multiple counties and collaborating with diverse constituents, and determining the most cost-effective method for accomplishing project needs.

Served as key member of senior management team for multi-million dollar B2B start-up offering real time Internet-based tenant screening for property management companies nationwide supporting over 7000 end-users. Held accountability for total of $5+ million in IT budgets and management authority for up to 25 staff. Managed vendor relationships, installation and maintenance for all computer, telecommunications and solution components. Interfaced and negotiated contracts with SUN, third party consultants and telecom companies to facilitate development of infrastructure. Responsible for 7x24 mission critical data center operations, disaster recovery operations and overall company-wide IT support functions. Reported directly to President and CEO and participated in monthly board meetings. Instrumental in designing and implementing a scalable, robust and reliable platform that supported over 7000 users across the US; developing a strategic multi-year business plan; securing capital funding from VC groups; establishing clear direction, and successfully navigating through the inevitable “growing pains” of a start-up company.

Lead project manager for a bank wide bill presentment and bill payment product.

Managed all day-to-day mission critical, 7x24 datacenter operations within new joint B2C venture between First Data and Microsoft called Transpoint EBPP for Fortune 500 international technology company. Selected vendor and hardware platform, presented cost benefit analysis, and successfully led implementation of all hardware, systems, and telecommunications

Member of key executive team that drove design and execution of an implementation and customer support group for international credit and debit card association. Involved in all aspects of defining implementation strategy for debit processing platform, manufacturing of cards, staffing, and processes.

Member of senior management team during transitional period preceding corporate merger for one of the largest EFT networks. Managed high volume 7x24 operations and led major system processing upgrade, ensuring high availability and reliability of platforms, and efficient processing of POS, ATM, debit and credit card transactions. Group processed up to 55 million transactions per month for over 650 customers (financial institutions).

Held business unit and management responsibility for a 7x24 mission critical data center operation for a national 3rd party data processing, ATM, debit and credit card services and transaction processing company. Oversaw product and software development, project management, network settlement, financial audit controls and customer relationship management for 250 financial institutions and 25 major merchants. Member of key team credited with developing and implementing ATM surcharging from the ground up with First Interstate Bank of Nevada. Participated in M&A activity and championed the first-of-its-kind contract agreement for a $75+ million line of credit for cash services with a major California Bank for placement of money into Fiserv’s retail ATMs.

White Belt, Six Sigma

Project Management

Bank Management And Operations

Aa, Business

Banking