A highly effective and dedicated operations/team manager with experience as an individual contributor as well as team management within customer contact servicing and processing environmentsThrives on building and influencing (often complex) internal and external relationships to deliver solutions and drive results within highly pressurised environments - partnership/consultancy approach for issue resolutionPrevious project management roles to implement new systems, processes, procedures for internal and external clients including constantly changing regulatory and compliance requirements Proven track record of strategic thinking including designing and delivering commercial initiatives to meet and excel business objectives Exceptional results gained during tough operational periods when managing remote (UK based regional) underwriting teams (sub prime lending, 2nd charges and development lending).Operational management roles include all aspects of HR management, training, coaching and developing new and experienced staff, implementing quality control checks, lean management approach to processes/procedures, managing performance through KPIs and continuous improvement methodologyVendor/supplier management role including governance of all key issues, auditing and budgetary controls